Baer Glass, Inc.

We are sorry that the item did not fit the order history does show a "large" jacket was sent and unfortunately we are sold out of this item. We do have a couple of very similar items such as: item *** *** *** compulsion Dry Ski Jacket or item *** *** *** 2L Ski
Jacket.Sierra Trading Post will be happy to refund the customer. All that needs to be done is to have the item shipped back to us at and we will promptly refund the purchase priceThe return process is located on our website
Kind Regards,
Customer Service Manager

It has come to our attention that there is an issue with a recent order with Sierra Trading PostIt is our understanding that item *** (*** Micro Vario Carbon Trekking Poles) purchased in order number *** was found to be defective by the customer, Mr*** ***At Sierra
Trading Post we have an excellent returns and exchanges policy available for this customer to take advantage of in cases such as thisPlease Click Here in order to review these policiesThis customer has requested a full refund to settle this issueHowever, we require that the item in question be returned to Sierra Trading Post in order to process a refundSince the item is defective, we would need to submit this to our vendor in order for Sierra Trading Post to be credited for the item We would be more than happy to provide the customer with a UPS return shipping label in order to ship this item back to Sierra Trading Post from the address that we originally shipped to Since the item is defective, this customer would not incur any return shipping costs and would receive a full refund (including tax) once this item is returnedDue to international shipping costs, If this is being shipped back to Sierra Trading Post internationally, we would be willing to offer a partial refund in order for the customer to retain ownership of the item (No more than 50% of the purchase price of 103.97) Furthermore, we have a vast variety of these types of Trekking Poles that we would be happy to honor Mr***’s original 35% discount for; if he should choose to exchange this itemFor example: Item number *** (*** Carbon Titanium Anti-Shock Trekking PolesWe have a few options available for this customer to take advantage ofUnfortunately, we cannot honor Mr***’s desired settlement of a full refund while still retaining ownership of the merchandiseSincerely,Sierra Trading Post

Complaint: ***
I am rejecting this response because:now , I am in china .the jacket is in chinaif return need international postage,and the stp said not beari think they are not correct right size.the jacket's size is larger than the size "L".Above points,I think, because of their mistakes, I bought a large size of clothes.So,I am rejecting this response
Regards,
Zuo Guang Yu

*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** This boot has a star rating out of and does not appear to be a problem. Sierra Trading Post will be happy to refund the customer the full purchase price of $for the
shoe that was not as expectedThe prepaid return shipping label maybe used to return the item and we will waive the return shipping fee of $when we receive item *** from order ***. Sierra Trading Post strives for our customers to be satisfied with their purchases

The customer account remains active and we have fully honored the current return policy in this caseWe never want our customers to feel required to keep something they are not completely happy withThis letter process is intended to notify customers’ who return more than 60% of their overall purchases to try and work proactively towards change in a way which better serves them and allows us as a company to improve the excessive rate of return and remain profitableMoving forward we may suggest the utilization of our online exchange program and contact our customer service department with more specific product questions to help offset increasing return ratesOur position in regard to helping customers’ reduce return rates has not changed

Complaint: ***
I am rejecting this response because: Doesn't STP must to sell stuff to customer? Does STP don't need to check the stuff then shipping to customer no matter in USA or foreigh ? If STP just allow return from USA.Doesn't STP need to limit shipping to forwarder or foreigh buyer? If STP doesn't highlight the
notice,why STP has excuse that doesn't cover the international shipping fee?
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: The stores have different ideas regarding the hold policy than the corporate workforce The employees of the store thought that the hold policy is hours, or until close of the following business day That is what we were told, and they should not have sold the item In an industry where the customer is "always right," there needs to be some action taken against the employee who made the wrong decision, and some education from corporate needs to be distributed to the retail locations However, I would like to note that the store manager, after a week and a half, took initiative and figured out how to order a replacement for his employee's mistake The corporate team needs to learn about customer service, and communicating with their retail stores With the assistance of the retail store manager, I now have the item, and had them price adjust to what it was when it was on hold. Regards,*** ***

We’re very sorry for the disappointmentRetail stores only hold items until the end of the day. Regretfully, the item was put back on the floor to be sold the following dayDue to the nature of our business of overstocks and closeout the item is no longer available. Regretfully, we no
longer have that item in stock and are unable to backorder it. The customer was not charged, therefore there is no refund or disputable charge

This is in response to complaint number ***The customer reached out to Sierra Trading Post Dec13, regarding receiving the correct item *** in the wrong colorThe customer ordered in color black but received a checkered gray color, we are sorry this happenedWe notified
customer, we no longer had the correct item in stock and are unable to send the original color orderedWe will be happy to refund the customer $once the wrong item has been returnedSincerely Sierra Trading Post

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI attempted to resolve the situation on my own directlyThe company didn't seem interested in a dissatisfied customer until the Revdex.com was involvedThat's unfortunateI returned the item a few days ago and am awaiting a refundI'm anxious to see if the cost of the return shipping label has been waived
Regards,
*** ***

In Response to the complaint ide of ***.On June 24, Sierra Trading Post did receive a return for item *** and a full credit was issued in the amount in the amount of $($+ shipping and taxes $). However, there was only one item returnedThe customer used the
2nd item as an instant in-store credit of $on *** and used it as partial payment on exchange order ***. There is no credit due the customer.Sierra Trading Post has a return policy. Our return policy states that items can be returned within daysItems must be in a clean sellable condition in order to be returned for an exchange or refundOur return policy can be reviewed on our website at the following link: http://www.sierratradingpost.com/lp2/policies/#returnpolicy.If we can be of further assistance we ask the customer to give us a call and we’ll be happy to answer any questions Kind Regards,

This is in response to Revdex.com complaint regarding a refund Sierra Trading Post will be happy to refund the $for the return shipping charge for exchange that was done for the *** *** Hiking boots that did not fit
Our records show an online exchange was created for the return of the *** *** Hiking Boots (***) from order ***This provided an instant credit of $which was applied to an exchange order *** on August 4, The *** boots are priced at $Taxes were added at $and the return shipping charge of $was subtracted for the use of our prepaid return shipping label This provided a total refund of $ Sierra Trading Post provides a prepaid return shipping label with every orderThe fee if the customer uses the label, is printed on the label, our website and invoices“There is a $return shipping fee when using the provided return shipping label.” Customers using our online exchange feature receive a discounted fee of $for using our prepaid return shipping label and a discounted shipping of $for their new exchange order Online exchange and replacement orders receive discounted $return shipping and $shipping on the next order using the Instant Store Credit The shipping charge on the exchange order *** was waived at the time the order was placed as a gesture of good faithThe return shipping charge of $has also been refunded in order to resolve the issue in the best interest of the customerThe reference number is ***This should be reflected in on the original form of payment within 7-business days Sierra Trading Post strives for our customers to be completely satisfied with every purchase Tell us why here

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** *** ***

In reviewing the customer’s complaint about the discontinuation of catalog mailing; the account reflects the mailings were discontinued on 6/9/15. Mailing labels are preprinted by our catalog mailing company and it can take weeks to be discontinued. The customer should not receive any
past 7/21/15. If they should we ask that they email or phone us. We do care about the environmentThere is a cost to Sierra Trading Post in printing and mailing the catalogs so we are happy to make this change.Sincerely,Sierra Trading Post

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** **

We appreciate the fact the customer reached out about their taxesSierra Trading Post’s sales tax software program computes taxes based on the digit zip code and the digit zip code extensionThe order did not contain the digit zip code extension to calculate taxed at the county levelThus
is caused the discrepancy. The customer purchased $in merchandise and was charged $35.46, which was 7.05%Customer should have been charged 6.85% in taxes, which would be $We are sorry this occurred. We have issued a refund of $back to the credit card used on the orderAlso, as gesture of good faith an egift card has been issued to the customerShould the customer have any questions or concerns in the future, we encourage them to contact our supervisory staff

This is in response to complaint ***. We have been in contact with the customer and have resolved the issue. The item was sold out so we could not send out another coat and unfortunately we didn’t have anything similarThe customer was able to have the zipper replaced
by a tailor and Sierra Trading Post reimbursed the customer for the repair.We are in hopes the customer is now satisfiedKind regards,Sierra Trading Post Customer Service Tell us why here

Complaint: ***
I am rejecting this response because: The business only delivered empty words, and closed my account without reasonNot because of my kept (most of the items purchased) rate as over 85% in 2017, but because of profiling of race? Unless the merchant treat me like any other customers and restore my accountThis matter is not resolved
Regards,
*** ***

The coat was reported defective to Sierra Trading Post on Jan 5, 2018. A replacement coat on the same dayFirst coat arrived at our warehouse on Jan 24, and a credit of $was processed for the productThe expedited shipping was also refunded in the amount of $20.00. Upon
inspection, our returns department did not find a defect on the productIt was determined the dark spots were the feathers showing through the materialThe 2nd coat was returned Jan 24, and a credit of $was refunded back to the original form of payment. We apologize that this particular garment did not work for the customer