Baer Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[redacted], On Nov 4th we sent a tech to [redacted] because of leaks in the laundry rooms below back to back bathrooms. When he arrived at the first unit he discovered that the leak had been going on for some time and mold had grown on the exterior side of the drywall ceiling. He...

told the client that we cannot remove that section of drywall because of the mold and it would have to be removed to make a diagnosis on what was leaking. He then went upstairs to both bathrooms and ran water in each room. Water did not show up at this time and without opening the ceiling there was no way to provide an accurate quote for any repair. The second unit, which was across the street, had a section of ceiling that had either been removed or fallen due to damage from water. Our tech ran water on the tub above and provided the customer a quote to replace the spout on the tub. The customer decided not to go with our quote and our tech charged them for the two evaluation/ dispatch fees that are $39.95 each instead of charging for a single inspection fee that would have been $89.95. He was doing them a favor by doing that and saving them about $10.00 on the service. We do not feel that a refund is warranted,  Respectfully, [redacted] Service Manager Nixco Plumbing Inc.

The best way to handle this concern is to file the claim with the owner's insurance company.  The owner's insurance company will look into it and if they find that either the manufacturer or Nixco is at fault they will contact that parties insurance company and move forward.  That is why...

we carry insurance.  This was suggested to the homeowner as he has mentioned int he complaint.  If you have any questions feel free to contact us for further information.Thanks