We do recognize that Mr [redacted] is upset over the incorrect price being on our site and unfortunately this does happen, but very rarelyI have pasted below all of the communication to and from this customer and the order has been fully refunded as we stated it would be from our very first email Start at the bottom of the email chainWe are an A+ rating and pride ourselves on being honest and transparent with interactions to all of our suppliers, customers and the open ***etTo make accusations of criminal behavior is pretty tough for us to hearWe have been in business a long time and have never been accused of criminal behavior, fraud or even deceptionI would ask that Mr [redacted] rethink what actually happened hereThere was a mistake on our website, we addressed it immediately and refunded him his order in full.At this point I do not believe there is anything we can say or do that will make Mr [redacted] happyI am sorry that we are in this situation and would hope that our prompt and decisive actions are enough to resolve this issueLet us know if there is anything else that needs doneJoelle,BA Appliance partsEmail interactions - 2/5/11:34:AMfrom: [redacted] (BA Rep) [redacted] ,This email is to let you know that we have refunded order [redacted] in the amount of $This is a full refund part [redacted] Let us know if you have any questionsHave a Great Evening,GeraldBA Filter SupplyWe are here for you!from: Mr [redacted] - 2/5/11:00:AMComment: I am taking legal action against you for refusing to honor the purchase or refund the money.from; Mr [redacted] - 2/5/10:31:AMComment: Apology not acceptedYou must honor the purchase or I will file complaints with several organizationsYou didn't even bother to tell me the proper price, but that is besides the point, you must honor the purchase.from: Mr [redacted] - 2/5/10:30:AMComment: You must honor the purchase or I will file complaint.from: ***(BA rep) - 2/5/10:01:AMComment: [redacted] ,Thank you for your orderUnfortunately, part [redacted] was priced incorrectlyWe will cancel and refund your order in fullYou may order part [redacted] at the correct price on our websiteThank you and I apologize for the inconvenience.***BA Appliance Parts
Below is the communication we had with Ms*** Michelle ordered the items from BA Filter Supply, not BA Appliance Parts which do have separate return policies and pricing for most itemsWe are in the process of converting over to one siteAs you can see in the emails below, we explained this
and told Michelle that we would drop the restocking fee but this is no scamShe still filed with the Revdex.com even after we agreed to refund her restocking fee, why? we don't knowWe are a family owned and operated business that pride ourselves on being responsibleObviously Ms*** received a packing slip from the incorrect company and we agreed to honor that after she made us awareI am not sure what the issue is at this time, but our return policy is very clear on our siteWe have just received her items back and are ready to refund as soon as this complaint is settled *** ***,We're sorry to hear thatWe do have two websites, each have different policies.BAFilterSupply.com is the site your order was placed onThe return policy can be viewed here: http://bafiltersupply.com/Return-Policy--US_ep_43-1.htmlBAApplianceParts.com is our other siteThe return policy can be viewed here: ***I assure you there is no scamYou received a packing slip from the wrong siteWe'll go ahead and waive the restocking fee for youAgain we apologize for the confusion.CUSTOMER:Sounds like a scam to meYou obviously own both companies, and I went back onto your website to reorder something and never saw any information about a 20% restocking fee on returnsI will return these to you, and also make a complaint with the Revdex.com in your areaYou should be ashamed of your business tacticsAfter doing some reviews of your business, I saw many complaints for this same thing.It's only $12, and believe me I could care less about that amountIt's the principleDo the right thing.*** *** * *** *** **
*** *** ***, Thank you for your orderAs far as returning parts WB31K5079, it must be an uninstalled part *, in it's original intact packaging, all components included and shipped in secondary packaging with no markings or writing on original packingFinal credit amount is conditional upon inspection and receipt dateWe recommend shipping insurance, refunds can not be issued on items broken in shipmentI've included our address, your RMA number and our return policy belowAfter the part clears inspection, we will refund your order based on our return policyHope this helps, please let me know if you have any questions.BA Appliance Parts*** *** *** ***
*** ***
*** *** *** ***ALL ELECTRONIC/ELECTRICAL & GAS ITEMS ARE NON-REFUNDABLEThese sales are final at the time of shipment.This policy also applies to any special order parts.All filters that have the seals removed are non-refundable.All returns must be approved in advance and issued an RMA# (Return Merchandise Authorization Number)To return an item, CONTACT US to receive your RMA#You will then receive instructions on how to return your item(s)Packages that arrive without an RMA# will be delayed until such paperwork is complete and return/refund has been authorizedRefunds are not guaranteed on returns without prior authorizationYou must return your product to us within days of receiving your RMA#For any returns that exceed this day period, refunds will not be guaranteed.It is BAFilterSupply.com practice to replace any defective product(s) within days of purchase with a new product of the same modelThis excludes Aftermarket parts (including ERP, Supco & Gemline parts and filters) which carry a day warrantyIf you feel you have received a defective product, CONTACT US within year of your purchase datePlease include your order number and the reason for your returnWe will not accept any return without an RMA#. Items must be returned within days of delivery with prior approval for a full refund minus shipping costs and a 20% restocking feeBAFilterSupply.com will pay any additional shipping costs as a result of our errorUnless otherwise approved, all sales are final and no return authorization will be approved beyond days of receiving your itemAll returns must be new, in unused condition and contain all original parts, packaging and componentsWe will not accept or refund any filters or parts that have been *installed, damaged, used, or are otherwise incapable of being resold. *install - to connect, screw, set or attach in any way into position- installed parts will not be refundedREFUNDSOnce we've received and processed your return, we will then credit your payment card for the amount you paid minus shipping costs and a 20% restocking feeYou will receive an email from Customer Service confirming your refundReturns are usually processed within a few days but your card issuer may not release the funds back to you for two weeks or more depending on their policies. From: "*** *** ***>Sent: Friday, December 30, 7:PMTo: "*** ***Subject: Order # ***Hi,I just received my order referenced above, and unfortunately they do not fit my gas stoveThe opening for the electronic igniter is to far away from the center.How do I return them?Thank you.Michelle ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But for the record, they did not offer to waive the re-stocking fee, until I had filed the claim with the Revdex.com. As their email indicates, they are one in the same company - as I stated.
Regards,
[redacted]
We do recognize that Mr. [redacted] is upset over the incorrect price being on our site and unfortunately this does happen, but very rarely. I have pasted below all of the communication to and from this customer and the order has been fully refunded as we stated it would be from our very first email....
Start at the bottom of the email chain. We are an A+ rating and pride ourselves on being honest and transparent with interactions to all of our suppliers, customers and the open [redacted]et. To make accusations of criminal behavior is pretty tough for us to hear. We have been in business a long time and have never been accused of criminal behavior, fraud or even deception. I would ask that Mr [redacted] rethink what actually happened here. There was a mistake on our website, we addressed it immediately and refunded him his order in full.At this point I do not believe there is anything we can say or do that will make Mr. [redacted] happy. I am sorry that we are in this situation and would hope that our prompt and decisive actions are enough to resolve this issue. Let us know if there is anything else that needs done. Joelle,BA Appliance partsEmail interactions - 2/5/2016 11:34:17 AMfrom: [redacted] (BA Rep)[redacted],This email is to let you know that we have refunded order [redacted] in the amount of $41.79. This is a full refund part [redacted]. Let us know if you have any questionsHave a Great Evening,GeraldBA Filter SupplyWe are here for you!from: Mr. [redacted] - 2/5/2016 11:00:05 AMComment: I am taking legal action against you for refusing to honor the purchase or refund the money.from; Mr. [redacted] - 2/5/2016 10:31:03 AMComment: Apology not accepted. You must honor the purchase or I will file complaints with several organizations. You didn't even bother to tell me the proper price, but that is besides the point, you must honor the purchase.from: Mr. [redacted] - 2/5/2016 10:30:49 AMComment: You must honor the purchase or I will file complaint.from: [redacted](BA rep) - 2/5/2016 10:01:47 AMComment: [redacted],Thank you for your order. Unfortunately, part [redacted] was priced incorrectly. We will cancel and refund your order in full. You may order part [redacted] at the correct price on our website. Thank you and I apologize for the inconvenience.[redacted]BA Appliance Parts
We do recognize that Mr [redacted] is upset over the incorrect price being on our site and unfortunately this does happen, but very rarelyI have pasted below all of the communication to and from this customer and the order has been fully refunded as we stated it would be from our very first email Start at the bottom of the email chainWe are an A+ rating and pride ourselves on being honest and transparent with interactions to all of our suppliers, customers and the open ***etTo make accusations of criminal behavior is pretty tough for us to hearWe have been in business a long time and have never been accused of criminal behavior, fraud or even deceptionI would ask that Mr [redacted] rethink what actually happened hereThere was a mistake on our website, we addressed it immediately and refunded him his order in full.At this point I do not believe there is anything we can say or do that will make Mr [redacted] happyI am sorry that we are in this situation and would hope that our prompt and decisive actions are enough to resolve this issueLet us know if there is anything else that needs doneJoelle,BA Appliance partsEmail interactions - 2/5/11:34:AMfrom: [redacted] (BA Rep) [redacted] ,This email is to let you know that we have refunded order [redacted] in the amount of $This is a full refund part [redacted] Let us know if you have any questionsHave a Great Evening,GeraldBA Filter SupplyWe are here for you!from: Mr [redacted] - 2/5/11:00:AMComment: I am taking legal action against you for refusing to honor the purchase or refund the money.from; Mr [redacted] - 2/5/10:31:AMComment: Apology not acceptedYou must honor the purchase or I will file complaints with several organizationsYou didn't even bother to tell me the proper price, but that is besides the point, you must honor the purchase.from: Mr [redacted] - 2/5/10:30:AMComment: You must honor the purchase or I will file complaint.from: ***(BA rep) - 2/5/10:01:AMComment: [redacted] ,Thank you for your orderUnfortunately, part [redacted] was priced incorrectlyWe will cancel and refund your order in fullYou may order part [redacted] at the correct price on our websiteThank you and I apologize for the inconvenience.***BA Appliance Parts
Below is the communication we had with Ms*** Michelle ordered the items from BA Filter Supply, not BA Appliance Parts which do have separate return policies and pricing for most itemsWe are in the process of converting over to one siteAs you can see in the emails below, we explained this
and told Michelle that we would drop the restocking fee but this is no scamShe still filed with the Revdex.com even after we agreed to refund her restocking fee, why? we don't knowWe are a family owned and operated business that pride ourselves on being responsibleObviously Ms*** received a packing slip from the incorrect company and we agreed to honor that after she made us awareI am not sure what the issue is at this time, but our return policy is very clear on our siteWe have just received her items back and are ready to refund as soon as this complaint is settled *** ***,We're sorry to hear thatWe do have two websites, each have different policies.BAFilterSupply.com is the site your order was placed onThe return policy can be viewed here: http://bafiltersupply.com/Return-Policy--US_ep_43-1.htmlBAApplianceParts.com is our other siteThe return policy can be viewed here: ***I assure you there is no scamYou received a packing slip from the wrong siteWe'll go ahead and waive the restocking fee for youAgain we apologize for the confusion.CUSTOMER:Sounds like a scam to meYou obviously own both companies, and I went back onto your website to reorder something and never saw any information about a 20% restocking fee on returnsI will return these to you, and also make a complaint with the Revdex.com in your areaYou should be ashamed of your business tacticsAfter doing some reviews of your business, I saw many complaints for this same thing.It's only $12, and believe me I could care less about that amountIt's the principleDo the right thing.*** *** * *** *** **
*** *** ***, Thank you for your orderAs far as returning parts WB31K5079, it must be an uninstalled part *, in it's original intact packaging, all components included and shipped in secondary packaging with no markings or writing on original packingFinal credit amount is conditional upon inspection and receipt dateWe recommend shipping insurance, refunds can not be issued on items broken in shipmentI've included our address, your RMA number and our return policy belowAfter the part clears inspection, we will refund your order based on our return policyHope this helps, please let me know if you have any questions.BA Appliance Parts*** *** *** ***
*** ***
*** *** *** ***ALL ELECTRONIC/ELECTRICAL & GAS ITEMS ARE NON-REFUNDABLEThese sales are final at the time of shipment.This policy also applies to any special order parts.All filters that have the seals removed are non-refundable.All returns must be approved in advance and issued an RMA# (Return Merchandise Authorization Number)To return an item, CONTACT US to receive your RMA#You will then receive instructions on how to return your item(s)Packages that arrive without an RMA# will be delayed until such paperwork is complete and return/refund has been authorizedRefunds are not guaranteed on returns without prior authorizationYou must return your product to us within days of receiving your RMA#For any returns that exceed this day period, refunds will not be guaranteed.It is BAFilterSupply.com practice to replace any defective product(s) within days of purchase with a new product of the same modelThis excludes Aftermarket parts (including ERP, Supco & Gemline parts and filters) which carry a day warrantyIf you feel you have received a defective product, CONTACT US within year of your purchase datePlease include your order number and the reason for your returnWe will not accept any return without an RMA#. Items must be returned within days of delivery with prior approval for a full refund minus shipping costs and a 20% restocking feeBAFilterSupply.com will pay any additional shipping costs as a result of our errorUnless otherwise approved, all sales are final and no return authorization will be approved beyond days of receiving your itemAll returns must be new, in unused condition and contain all original parts, packaging and componentsWe will not accept or refund any filters or parts that have been *installed, damaged, used, or are otherwise incapable of being resold. *install - to connect, screw, set or attach in any way into position- installed parts will not be refundedREFUNDSOnce we've received and processed your return, we will then credit your payment card for the amount you paid minus shipping costs and a 20% restocking feeYou will receive an email from Customer Service confirming your refundReturns are usually processed within a few days but your card issuer may not release the funds back to you for two weeks or more depending on their policies. From: "*** *** ***>Sent: Friday, December 30, 7:PMTo: "*** ***Subject: Order # ***Hi,I just received my order referenced above, and unfortunately they do not fit my gas stoveThe opening for the electronic igniter is to far away from the center.How do I return them?Thank you.Michelle ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But for the record, they did not offer to waive the re-stocking fee, until I had filed the claim with the Revdex.com. As their email indicates, they are one in the same company - as I stated.
Regards,
[redacted]
We do recognize that Mr. [redacted] is upset over the incorrect price being on our site and unfortunately this does happen, but very rarely. I have pasted below all of the communication to and from this customer and the order has been fully refunded as we stated it would be from our very first email....
Start at the bottom of the email chain. We are an A+ rating and pride ourselves on being honest and transparent with interactions to all of our suppliers, customers and the open [redacted]et. To make accusations of criminal behavior is pretty tough for us to hear. We have been in business a long time and have never been accused of criminal behavior, fraud or even deception. I would ask that Mr [redacted] rethink what actually happened here. There was a mistake on our website, we addressed it immediately and refunded him his order in full.At this point I do not believe there is anything we can say or do that will make Mr. [redacted] happy. I am sorry that we are in this situation and would hope that our prompt and decisive actions are enough to resolve this issue. Let us know if there is anything else that needs done. Joelle,BA Appliance partsEmail interactions - 2/5/2016 11:34:17 AMfrom: [redacted] (BA Rep)[redacted],This email is to let you know that we have refunded order [redacted] in the amount of $41.79. This is a full refund part [redacted]. Let us know if you have any questionsHave a Great Evening,GeraldBA Filter SupplyWe are here for you!from: Mr. [redacted] - 2/5/2016 11:00:05 AMComment: I am taking legal action against you for refusing to honor the purchase or refund the money.from; Mr. [redacted] - 2/5/2016 10:31:03 AMComment: Apology not accepted. You must honor the purchase or I will file complaints with several organizations. You didn't even bother to tell me the proper price, but that is besides the point, you must honor the purchase.from: Mr. [redacted] - 2/5/2016 10:30:49 AMComment: You must honor the purchase or I will file complaint.from: [redacted](BA rep) - 2/5/2016 10:01:47 AMComment: [redacted],Thank you for your order. Unfortunately, part [redacted] was priced incorrectly. We will cancel and refund your order in full. You may order part [redacted] at the correct price on our website. Thank you and I apologize for the inconvenience.[redacted]BA Appliance Parts