Bagatta Boutique

Initial Business Response /* (1000, 5, 2014/09/08) */
Bagatta Boutique's return policy states the following:
Return Policy
All SALE ITEMS are FINAL SALE and cannot be exchanged or returned
Please note items may be out of stockBagatta Boutique will make every attempt to contact
the customer in the event of out of stock inventory
RETURN POLICY: If you're not completely satisfied with your purchase, you may return it for a store credit only!! All returns are processed within - business days of receiptPlease email us prior to returning your merchandise at ***bagattaboutique.comYou have days from the date you receive the merchandise to return itA store credit will ONLY be issued if the merchandise is returned in it's original condition, unworn and for the amount paid minus shipping costsWE DO NOT GIVE REFUNDS UNDER ANY CIRCUMSTANCES!! Please note that the customer is responsible for ALL shipping cost
NO RETURNS ON THE FOLLOWING:
Jewelry of any kind
Sales/Clearance Merchandise
Worn Merchandise
Handbags
Accessories (including Belts, Scarves, Gloves, Hats)
International/Canadian Orders
The customer emailed Bagatta Boutique on 8/14/stating that she urgently needed the yellow maxi dress as she stated in the above complaintShe also asked if she could pick the dress up but we said we would deliver the dress to herShe email saying "Hello again,I was attempting to pay It's charging me for shipping, bringing me to a total of $Is that still applicable since we're meeting up?" Which we replied "Hello,
Yes, the shipping is still applicable since we are delivering the item to you." The customer then paid the price with shipping costOnce we received her address with the payment on our site, the dress was delivered to the address attached to the payment on 8/16/It was our oversight that we delivered the dress to the wrong address as she did ask via email that the dress be delivered to a different address
Once it was discovered that the dress was not yellow on by both parties as the customer thought the dress was yellow from a picture on Facebook and we had not put a color on our site, arrangements were made to have the dress picked up on 8/17/but the customer had a change in schedule, emailing the following: "Hello,
Following up regarding today's arrangementI've been asked to stay until 9pm and won't make it back to my house on *** until close to If you just so happen to be passing through downtown, please come byOtherwise, can we please take care of this by tomorrow?"
Other arrangements were made and the dress was picked up and inspected for wear on 8/18/
Against practices, the customer was refunded her money minus shipping costs which is the customer's responsibility on 8/19/
We have made arrangements for the customer based on her apparent urgent need as we felt she may not find the adequate dress in timeWe also refunded her money which is against our return policy but have done so in a timely fashion as we have acknowledged the error in delivery and color of the dressShipping cost will always remain the customer's responsibility