Baggu

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
BAGGU finally came through with their promiseWhich was to reimburse me the cost of the product and send me the same product in a different color that they had in stockIt turns out they oversold the color I wanted and never notified me It should be noted for any future customers of BAGGU that I did not receive any email response after several attempts for over three weeksThis was after an additional two weeks of silence before I even knew the product was oversoldThe day I got a response from Revdex.com that BAGGU had been contacted was the same exact day that BAGGU finally contacted meStrange! Although they came through with their promise I will never support their products as their customer service is the worst I have ever experienced
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

BAGGU experienced difficulties with [redacted] in refunding this order and after contacting [redacted]'s customer service, we were able to fully refunded this order. BAGGU has also sent an item an item of...

the customer's choice via [redacted] Priority Overnight. According to [redacted] tracking, the item was successfully delivered on January [redacted] to the customer's shipping address (see here for reference: [redacted]

Review: I ordered a product from baggu.com on cyber Monday. A week went by and no shipping email so I emailed them and a week and a half later I finally got a response that stated that they had over sold the item but would refund me and send me the product in a different color. That was three weeks ago. I have made several attempts to contact them via email and phone. They appear to be ignoring me.Desired Settlement: I would like for baggu to own up to what they stated in email which was that they would refund me my money and send me the product in a different color.

Business

Response:

BAGGU experienced difficulties with [redacted] in refunding this order and after contacting [redacted]'s customer service, we were able to fully refunded this order. BAGGU has also sent an item an item of the customer's choice via [redacted] Priority Overnight. According to [redacted] tracking, the item was successfully delivered on January [redacted] to the customer's shipping address (see here for reference: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

BAGGU finally came through with their promise. Which was to reimburse me the cost of the product and send me the same product in a different color that they had in stock. It turns out they oversold the color I wanted and never notified me. It should be noted for any future customers of BAGGU that I did not receive any email response after several attempts for over three weeks. This was after an additional two weeks of silence before I even knew the product was oversold. The day I got a response from Revdex.com that BAGGU had been contacted was the same exact day that BAGGU finally contacted me. Strange! Although they came through with their promise I will never support their products as their customer service is the worst I have ever experienced.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,