I am in receipt of your notification letter regarding Ms***’s complaint
However, I would like to inform you that my insurance company is in the process of investigating her complaints and will be contacting her directlyShe clearly demanded me via e-mail to not contact her,
and told *** ***, my front office employee, that she would only like to be contacted by her regarding her crownAgain, my insurance company is handling this complaint and will be in touch with the patient directly
As we communicate regarding your case, I would appreciate if we could have the same cordiality and respect for one another with our language and how we speak to one another. As [redacted] explained to you over the phone, your completed services included a comprehensive evaluation, complete set of radiographic images, endodontic molar therapy on tooth #3, and a core buildup for tooth #3. The comprehensive evaluation fee that was applied to your account is $55. 00. The complete set of radiographic images fee that was applied to your account was $95.00. The root canal fee that was applied to your account is $825.00. The core buildup fee that was applied fa jour account was $210.00. The total amounted to $1,185.00. I applied an adjustment of $181.00 to honor the special that you brought to our office. You rendered $1,000.00 to pay for your treatment. The balance leaves $4.00, which I adjusted off. I am willing to reimburse you $1,000.00 (the amount you rendered for the services completed by me).
In regards to your request that I release the crown to you, unfortunately, I am unable to do this as we never charged you for the crown. Also, I spoke with Dr. [redacted] regarding your case. In order for me to consider payment for any of these services, I will need you to please send me a copy of the official estimate that he gave you for your treatment completed at his office. Once I review this information, I will let you know if I will agree to pay for these additional services. Please be advised that I will require that you sign a release form in exchange for the $1,000 refund and any additional amounts that I agree to reimburse you. This is the final settlement that I am willing to offer to you regarding this case. If we do not receive a response by Thursday October 16, 2014 at 11:59pm, this settlement will no longer be effective.
Furthermore, since you have elected to terminate your care at my practice on Wednesday, September 3, 2014 via e-mail when you notified me that you wish to transfer your care to another dentist, I am obligated to inform you that you should place yourself under the care of your new dentist without delay. If you do not continue your care immediately with another dentist (after your root canal is completed on tooth #3) to place a permanent crown on tooth #3, some of the potential risks may include, but are not limited to: failure of root canal, infection, pain, sensitivity, swelling of the gum, and fracture of the tooth. I will be willing to consult with your new dentist regarding your case history, diagnosis and treatment.
I am in receipt of your notification letter regarding Ms***’s complaint
However, I would like to inform you that my insurance company is in the process of investigating her complaints and will be contacting her directlyShe clearly demanded me via e-mail to not contact her,
and told *** ***, my front office employee, that she would only like to be contacted by her regarding her crownAgain, my insurance company is handling this complaint and will be in touch with the patient directly
As we communicate regarding your case, I would appreciate if we could have the same cordiality and respect for one another with our language and how we speak to one another. As [redacted] explained to you over the phone, your completed services included a comprehensive evaluation, complete set of radiographic images, endodontic molar therapy on tooth #3, and a core buildup for tooth #3. The comprehensive evaluation fee that was applied to your account is $55. 00. The complete set of radiographic images fee that was applied to your account was $95.00. The root canal fee that was applied to your account is $825.00. The core buildup fee that was applied fa jour account was $210.00. The total amounted to $1,185.00. I applied an adjustment of $181.00 to honor the special that you brought to our office. You rendered $1,000.00 to pay for your treatment. The balance leaves $4.00, which I adjusted off. I am willing to reimburse you $1,000.00 (the amount you rendered for the services completed by me).
In regards to your request that I release the crown to you, unfortunately, I am unable to do this as we never charged you for the crown. Also, I spoke with Dr. [redacted] regarding your case. In order for me to consider payment for any of these services, I will need you to please send me a copy of the official estimate that he gave you for your treatment completed at his office. Once I review this information, I will let you know if I will agree to pay for these additional services. Please be advised that I will require that you sign a release form in exchange for the $1,000 refund and any additional amounts that I agree to reimburse you. This is the final settlement that I am willing to offer to you regarding this case. If we do not receive a response by Thursday October 16, 2014 at 11:59pm, this settlement will no longer be effective.
Furthermore, since you have elected to terminate your care at my practice on Wednesday, September 3, 2014 via e-mail when you notified me that you wish to transfer your care to another dentist, I am obligated to inform you that you should place yourself under the care of your new dentist without delay. If you do not continue your care immediately with another dentist (after your root canal is completed on tooth #3) to place a permanent crown on tooth #3, some of the potential risks may include, but are not limited to: failure of root canal, infection, pain, sensitivity, swelling of the gum, and fracture of the tooth. I will be willing to consult with your new dentist regarding your case history, diagnosis and treatment.
Revdex.com:
As of Oct 15 2014, this matter has been resolved to my satisfaction.