Baglier Buick - GMC Trucks & Mazda

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no way of knowing how many letters of complaint you received from this tour, however, I DO know that several (at least or people) in addition to those who did write were unsatisfied with the same aspects of the trip as I. *** is an extremely disorganized person and that disorganization marred the trip somewhat for me. Even more dire was *** behavior taking his hands off the wheel of the bus occasionally while driving (don't know why), yelling "you it" and "dingbat" to other drivers on the road who somehow "crossed" him. *** did not clean the windows of the tour bus regularly, neither did he empty the latrine regularly--judging from the odor on the bus. A "reprimand" doesn't seem adequate to my way of thinking. Compensation is in order.Your letter states: "...Sunshine Tours provided all accommodations and attractions on your trip." Not true. The train ride attraction was not delivered as per your letter, dated June 29, 2015. "Our catalog states that we will spend TWO (2) nights on the Alaska Marine Highway Ferry System. However, due to a Medical Convention taking place in the area, the ferry was not available. We have arranged for a train excursion from Whitehorse, Yukon to Skagway, Alaska via the White Pass & Yukon Route Railroad...." We did not travel from Whitehorse to Skagway, but took the train from Fraser to Skagway--a much shorter ride. Compensation is in order here.In addition, the fact that Sunshine Tours did not contact me within a reasonable length of time after I sent my letter of complaint (July 30) plus a note on August 19, nudging them for an answer adds insult to injury. It wasn't until I contacted the Revdex.com that Sunshine Tours responded. That suggests to me that the integrity of the company is lacking
Regards,
*** ***

I want to first apologize for the delay in responding; I had been out of the office
and wanted to go over all of the facts and events to make an informed response
to your concerns
Sunshine
Tours does apologize for the issues which occurred on the trip
As you
have stated you were informed
about the change in our tour due to accommodations
being un-available on the ferryI was also very disappointed to discover this
change but we dealt with it accordinglyWe cannot place a monetary value on
inconvenience or the unforeseen changes out of our controlSunshine Tours
contacted everyone to offer cancellation options if needed
The driver has been reprimanded for
his comments and actions; we will not tolerate this from any employee in our
company
*** has been with our company for
over years and has always provided excellent guidance and tour organization
I am not sure what caused the confusion but she has always done an exceptional
job until this trip based on your comments
At this time I believe yourself and a
couple traveling out of the same pipoint were the only passengers with
these same views
I am unable to place a compensation
amount on the issues that you have brought forward since Sunshine Tours
provided all accommodations and attractions on your trip
I appreciate your comments and you can
be assured we will continue to solve these issues and bring the best tours available
to our customers
Sincerely,
SUNSHINE TOURS, INC
*** ** ***
Executive
Vice-President and COO

In regards to the referenced complaint the customers’ missing sunglasses have been replacedand in speaking to the customer, their vehicle is repaired and they are satisfied.

Review: On January 25, 16, while having my GMC Savana Explorer conversion van serviced at BAGLIER BUICK GMC in [redacted], PA, the two front wheels were irreparably damaged by the technician performing a front end alignment. I brought the damage to the attention of the dealership immediately and was told management would contact me.

After leaving voice mail messages with the Service Manager(R.P.) on six separate occasions and not receiving any contact from him - or anyone else, for one week, I contacted the GMC Customer Assistance Center(GMCAC) to intervene. Case number [redacted]xxxx was established.

The foundation of this situation is: 1) the two front wheels cannot be repaired due to the gouges in the aluminum, 2) they are after-market wheels, and 3) the wheel design is no longer manufactured. After searches by the dealer’s parts department and myself for replacement wheels at salvage companies, the wheel manufacturer, the upfitter and other online resources, there are simply none of the wheels to be had. Given this fact, the single solution for remediation is the replacement of four wheels - understanding that the damaged wheels are no longer available and to put me into the like condition when I handed my keys to the Service Advisor that morning. The lowest quote that I have received is for $1017.22.

Since early Febraury, I have spent 15 hours on the phone with GMCAC and sent an arm’s length list of emails, faxes, scans and documents to her, T.K., T. W. the dealer and D.D.(GM district manager of after sales). And have spent a ridiculous 28 hours attempting to resolve the damage caused by the Baglier Buick GMC, getting estimates and seeking expert opinion as to whether the wheels can be repaired.

It is obvious that the dealership, Baglier, will not “own-up” to correcting their damage (although they have admitted that they did, in fact, damage the wheels). Through the mediator at the GMCAC, suggestions of a settlement have been presented by Chris S., representing Baglier, on several occasions, only to find that they refuse to follow through with it according to Brittany at GMCAC. And GMCAC has expressed their frustration with the dealerhip since Baglier GMC will not uphold their end of any agreement for the replacement wheels or a monetary settlement.

To this date, May 11, 16, no communication or substantive offer settlement from Baglier Buick GMC has been received.

As a side note to this case – after no communication was received from the dealer after one week’s time following the incident, I initiated a dispute through Discover Card in an effort to resolve the case. The dealership stated that they would not discuss any resolution with me until I reversed the dispute – which I did in good faith. Baglier Buick GMC ceased all communication with me following my reversal of the dispute.Desired Settlement: Reimbursement check for the damages of $1017.22 to put me into a "like" position that I was in when I arrived at the dealership the morning of January 25, 2016.

Review: Baglier installed a used engine from a junkyard for me since my engine went bad. I supplied the engine. After a few days of working on it, they said some stuff on the new engine wasn't the same, but with more time and money, they could make it work. After 4 months, I finally get my truck back, with a $2,200 bill, after I purchased $500 in parts and another $500 for the engine. Less than a week later, the truck is broken down again, with the same problem. I returned the truck to baglier where it sat on their property, untouched.Desired Settlement: I would like some, if not all of my money back, so I can take the truck elsewhere to be fixed.

Review: My husband was hit by a girl! I took the car back to where I bought it to let them fix it. First my 159 dollars sunglasses where stolen and we wanted to file complaint to police they said no they had to fire 2 people that were stealing. He said I'll order well he says they were back ordered we looked on AMAzon no they won't! Then the had to fix other items that they claim weren't from accident I have pictures I never had problems with my car till it was hit! It's still not completely fixed and the salesman joke we are there more than them it's not funny! They have excuses then trying to make me pay for things that are their fault! Iam going to police next for stolen items! This is ridiculous they know what they are doing and taking advantage of us is sickening! The local tv will be nextDesired Settlement: Please fix the auto!

Business

Response:

In regards to the referenced complaint the customers’ missing sunglasses have been replacedand in speaking to the customer, their vehicle is repaired and they are satisfied.

Review: We purchased a 2012 GMC at Baglier and was very pleased. Our purchase of our 2014 is a nightmare. Well like we were raped. We told the salesman ([redacted]) we wanted vehicle for vehicle nothing less even if we had to upgrade. He just wanted to sell a vehicle, He never looked at our 2012 to see the options. We took his word what we were getting till we got the vehicle home and looked it over. We did not get a brake controller which is very important to wife as we have antigue tractors we tow to shows.He told the wife if she wanted chrome strips on the doors he would put them on. Then we duped on difference between undercoat and rustproofing. When we gotr the rust proofing it was a shabby job. We were not informed life insurance was available on our loan, till we talked with credit union.GMC rep after contacting GMC said Baglier would contact us we never received a phone call. [redacted] lied to the rep he said they tried to call us our telephone has a call log which shows they never returned phone calls or emails.My wife didn't even want to bring the truck home the day we went to pick it up but [redacted] convinced her that was the truck for us. Before we ever left the lot she said back up and get our old one.Desired Settlement: Chrome installed as promised. Compensation for brake controller. Rustproofing done correctly. Quarter panels were not rustproofed.