bagport America

Revdex.com:At this time, I have not been contacted by Bagport America LLC regarding complaint ID ***.Sincerely,*** ***

Review: I traveled from Newark NJ to Bangor Me last Sunday. I had to chg planes in Philadelphia PA. In Philadelphia I had to change terminals and my luggage did not have wheels. I attempted to rent a luggage cart from bagport, I inserted the requested $4.00 but the cart did not come out. I called the number on machine #** and was told by the operator answering my information would be forwarded to the company which it was. I received a call from [redacted] advising me that there was not a shortage of money in machine #**!!! Well I know I put in the amount and did not get a cart. I am not So concerned about the $4.00 as Not being able to get the cart and being called a liar. Thank you for reading my email.[redacted]Desired Settlement: Refund would be nice but just to let someone know I was scammed!!!!!!!!!

Business

Response:

My company received a complaint from a customer last week regarding an issue with a cash transaction for a service that was not provided to her at the time of purchase. I did explain to the customer our company policy which is to have the cash counted in our vending machines to check for ant cash overages they may be. It turned out there was not a cash overage in the machine, but the unit did fail mechanically to release the luggage cart she had originally paid for. So the customer was in fact entitled to a refund which is on the way to her via standard mail as of this weekend.