BAH Media

HelloThere was an order made by *** ***The order was involved in a mabout where the order was going making the order arrive one day late to Ms***The order had been in a Will Call area instead of being shipped
I tried to explain this to her and first offered to not ship the
order to issue a full refund so she could pursue a local option to meet her deadlineShe choose to have me ship the order outI explained it would take a few days for delivery and should arrive on the needed dayHowever, the order arrived the following day, making it one day lateI then offered a 25% credit memo for the total of the order valueMs*** found that unacceptable and demanded a full refund (after receiving the order)I then told Ms*** that I would issue a credit memo for 100% of the order value, good for one yearI did not typically issue full refunds for print orders after the orders have been receivedI did not hear back from Ms***Then I received your email today about the complaintThis my first knowledge of her complaint to your officeAlso, to note Ms*** had placed a similar order with me for the last two or three years without problemBe advise of your opinion on the matterThank you
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.B.A.His offering a credit good towards a future orderI have no intention of doing business with them again, so this credit is useless to my organization.After the initial mwhere the order was left in will-call, I was told that the order would be overnightedSeven days later, the order had not arrived and *** refused to provide us a tracking numberThe package arrived two days later, and the tracking number on the parcel indicated that the parcel had only been shipped the day beforeThis dishonesty on ***'s part left me with zero faith in the company's ability to handle future orders in a timely, transparent mannerI do not want a company credit, because I will not be using their services againAgain, I am requesting a full cash refund.Regards,*** ***