Dear [redacted] ***, My apologies for the lateness of the response to the complaint you sent to the Revdex.com The room I showed you registered in, on the second floor of the building, has an elevator in it I don't show any issues with the elevator on my reports, from that building Your sons room was what we call a standard type of room, and was not on the beach, and your room was a studio with a kitchenette, so that is why your room was $more I can find no record about maintenance going to your room for any issues with the light Did you ask for service in your room, for lights being out? You had also mentioned the sliding door didn't work correctly, as well In regard to soups we do make are own soups, and our standard soup is the black bean soup, and any other soup would have to be on a special to be available My apologies for not having the kind of soup you wanted Upon check in we did get an approval on your credit card/debit card for the amount of the stay and potential incidentals The total for the approval was $ Depending on a banks policies they will hold an approval for seven to ten days before they will release it Your actual charges were $506.52, which were charged upon check out On a debit card whether the charge is an approval or an actual charge, the bank will hold both of them, according to their policy Thank you for bringing these items to my attention [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The following letter was submitted earlier to the GM of this HotelFor the complaints listed, the GM responded that we should have contacted maintanence ourselves, and regrding the "soup and toast" basically the responce was "too bad"Extremely poor responce from someone who is of the GM levelThe issues I pointed out should have been handled BEFORE we/any guest even arrivedReporting problems is not our jobPaying $for a room for nights one expects things to work, and to receive service as expectedThis GM is in serious need of training [redacted] General Manager B [redacted] April 14, Dear [redacted] : I have just submitted the following information to the Revdex.com, since your staff was uncooperative, and rudeSon made reservations and was quoted $for his family, and $for my husband and IUpon arrival we discovered that our room was up several steps, we are both older and have very bad knees so climbing stairs was challengingThe only light that worked in our room was the bathroom lightHusband tried to open sliding deck door to let in light but was unable to because it would not slide although there was a lounge chair on deck so obviously was suppose to openDue to getting hit with severe flu, we were forced to stay an additional nightSince I could not get our of bed for more then a minute or two we were not able to secure a different HotelMy family did a few things in San Diego while I sleptThat evening, being very sick I had to fumble around to get to the bathroom due to darknessBy this time it had been 36hr since I had eatenHusband called ft desk and asked if they had chicken soup or broth for sick wife, told no black bean onlyHe then asked for toast and was told you didnt have toast(keep in mind I was so sick I could not get out of bed at all and husband did not have a vehicle.I expect an apology, and a billing adjustmentThe customer service was nonexistant and it is NOT our job to report problems it is the GM's job to find them and see to it they are fixed Regards, [redacted] ***
I left a message for *** *** yesterday, and called again today reached her. We spoke and I agreed to remove the room and tax for the two nights shewas at the Bahia.Thank you*** ***
Dear [redacted],
My apologies for the lateness of the response to the complaint you sent to the Revdex.com. The room I showed you registered in, on the second floor of the 400 building, has an elevator in it. I don't
show any issues with the elevator on my reports, from...
that building.
Your sons room was what we call a standard type of room, and was not on the beach, and your room was a studio with a kitchenette, so that is why your room was $20 more. I can find no record about maintenance going to
your room for any issues with the light. Did you ask for service in your room, for lights being out? You had also mentioned the sliding door didn't work correctly, as well.
In regard to soups we do make are own soups, and our standard soup is the black bean soup, and any other soup would have to be on a special to be available. My apologies for not having the kind of soup you
wanted.
Upon check in we did get an approval on your credit card/debit card for the amount of the stay and potential incidentals. The total for the approval was $602.26. Depending on a banks
policies they will hold an approval for seven to ten days before they will release it. Your actual charges were $506.52, which were charged upon check out. On a debit card whether the charge
is an approval or an actual charge, the bank will hold both of them, according to their policy.
Thank you for bringing these items to my attention.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The following letter was submitted earlier to the GM of this Hotel. For the complaints listed, the GM responded that we should have contacted maintanence ourselves, and regrding the "soup and toast" basically the responce was "too bad". Extremely poor responce from someone who is of the GM level. The issues I pointed out should have been handled BEFORE we/any guest even arrived. Reporting problems is not our job. Paying $500 for a room for 2 nights one expects things to work, and to receive service as expected. This GM is in serious need of training. [redacted] General Manager B[redacted] April 14, 2014 Dear [redacted]: I have just submitted the following information to the Revdex.com, since your staff was uncooperative, and rude. 1. Son made reservations and was quoted $224 for his family, and $200 for my husband and I. Upon arrival we discovered that our room was up several steps, we are both older and have very bad knees so climbing stairs was challenging. 2. The only light that worked in our room was the bathroom light. 3. Husband tried to open sliding deck door to let in light but was unable to because it would not slide although there was a lounge chair on deck so obviously was suppose to open. 4. Due to getting hit with severe flu, we were forced to stay an additional night. Since I could not get our of bed for more then a minute or two we were not able to secure a different Hotel. My family did a few things in San Diego while I slept. That evening, being very sick I had to fumble around to get to the bathroom due to darkness. 5. By this time it had been 36hr since I had eaten. Husband called ft desk and asked if they had chicken soup or broth for sick wife, told no black bean only. He then asked for toast and was told you didnt have toast. (keep in mind I was so sick I could not get out of bed at all and husband did not have a vehicle.I expect an apology, and a billing adjustment. The customer service was nonexistant and it is NOT our job to report problems it is the GM's job to find them and see to it they are fixed.
Regards,
[redacted]
Dear [redacted] ***, My apologies for the lateness of the response to the complaint you sent to the Revdex.com The room I showed you registered in, on the second floor of the building, has an elevator in it I don't show any issues with the elevator on my reports, from that building Your sons room was what we call a standard type of room, and was not on the beach, and your room was a studio with a kitchenette, so that is why your room was $more I can find no record about maintenance going to your room for any issues with the light Did you ask for service in your room, for lights being out? You had also mentioned the sliding door didn't work correctly, as well In regard to soups we do make are own soups, and our standard soup is the black bean soup, and any other soup would have to be on a special to be available My apologies for not having the kind of soup you wanted Upon check in we did get an approval on your credit card/debit card for the amount of the stay and potential incidentals The total for the approval was $ Depending on a banks policies they will hold an approval for seven to ten days before they will release it Your actual charges were $506.52, which were charged upon check out On a debit card whether the charge is an approval or an actual charge, the bank will hold both of them, according to their policy Thank you for bringing these items to my attention [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The following letter was submitted earlier to the GM of this HotelFor the complaints listed, the GM responded that we should have contacted maintanence ourselves, and regrding the "soup and toast" basically the responce was "too bad"Extremely poor responce from someone who is of the GM levelThe issues I pointed out should have been handled BEFORE we/any guest even arrivedReporting problems is not our jobPaying $for a room for nights one expects things to work, and to receive service as expectedThis GM is in serious need of training [redacted] General Manager B [redacted] April 14, Dear [redacted] : I have just submitted the following information to the Revdex.com, since your staff was uncooperative, and rudeSon made reservations and was quoted $for his family, and $for my husband and IUpon arrival we discovered that our room was up several steps, we are both older and have very bad knees so climbing stairs was challengingThe only light that worked in our room was the bathroom lightHusband tried to open sliding deck door to let in light but was unable to because it would not slide although there was a lounge chair on deck so obviously was suppose to openDue to getting hit with severe flu, we were forced to stay an additional nightSince I could not get our of bed for more then a minute or two we were not able to secure a different HotelMy family did a few things in San Diego while I sleptThat evening, being very sick I had to fumble around to get to the bathroom due to darknessBy this time it had been 36hr since I had eatenHusband called ft desk and asked if they had chicken soup or broth for sick wife, told no black bean onlyHe then asked for toast and was told you didnt have toast(keep in mind I was so sick I could not get out of bed at all and husband did not have a vehicle.I expect an apology, and a billing adjustmentThe customer service was nonexistant and it is NOT our job to report problems it is the GM's job to find them and see to it they are fixed Regards, [redacted] ***
I left a message for *** *** yesterday, and called again today reached her. We spoke and I agreed to remove the room and tax for the two nights shewas at the Bahia.Thank you*** ***
Dear [redacted],
My apologies for the lateness of the response to the complaint you sent to the Revdex.com. The room I showed you registered in, on the second floor of the 400 building, has an elevator in it. I don't
show any issues with the elevator on my reports, from...
that building.
Your sons room was what we call a standard type of room, and was not on the beach, and your room was a studio with a kitchenette, so that is why your room was $20 more. I can find no record about maintenance going to
your room for any issues with the light. Did you ask for service in your room, for lights being out? You had also mentioned the sliding door didn't work correctly, as well.
In regard to soups we do make are own soups, and our standard soup is the black bean soup, and any other soup would have to be on a special to be available. My apologies for not having the kind of soup you
wanted.
Upon check in we did get an approval on your credit card/debit card for the amount of the stay and potential incidentals. The total for the approval was $602.26. Depending on a banks
policies they will hold an approval for seven to ten days before they will release it. Your actual charges were $506.52, which were charged upon check out. On a debit card whether the charge
is an approval or an actual charge, the bank will hold both of them, according to their policy.
Thank you for bringing these items to my attention.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The following letter was submitted earlier to the GM of this Hotel. For the complaints listed, the GM responded that we should have contacted maintanence ourselves, and regrding the "soup and toast" basically the responce was "too bad". Extremely poor responce from someone who is of the GM level. The issues I pointed out should have been handled BEFORE we/any guest even arrived. Reporting problems is not our job. Paying $500 for a room for 2 nights one expects things to work, and to receive service as expected. This GM is in serious need of training. [redacted] General Manager B[redacted] April 14, 2014 Dear [redacted]: I have just submitted the following information to the Revdex.com, since your staff was uncooperative, and rude. 1. Son made reservations and was quoted $224 for his family, and $200 for my husband and I. Upon arrival we discovered that our room was up several steps, we are both older and have very bad knees so climbing stairs was challenging. 2. The only light that worked in our room was the bathroom light. 3. Husband tried to open sliding deck door to let in light but was unable to because it would not slide although there was a lounge chair on deck so obviously was suppose to open. 4. Due to getting hit with severe flu, we were forced to stay an additional night. Since I could not get our of bed for more then a minute or two we were not able to secure a different Hotel. My family did a few things in San Diego while I slept. That evening, being very sick I had to fumble around to get to the bathroom due to darkness. 5. By this time it had been 36hr since I had eaten. Husband called ft desk and asked if they had chicken soup or broth for sick wife, told no black bean only. He then asked for toast and was told you didnt have toast. (keep in mind I was so sick I could not get out of bed at all and husband did not have a vehicle.I expect an apology, and a billing adjustment. The customer service was nonexistant and it is NOT our job to report problems it is the GM's job to find them and see to it they are fixed.
Regards,
[redacted]