Baierl Automotive Group

In speaking with our Sales Manager [redacted] ***, he has assured me that [redacted] 's title has be corrected The state had made a mistake on the mileage when they were recording it We believe no further action is needed on our part Please let me know if we need to do anything further

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In reviewing this complaint I see we repaired leaking in both front axles of which the technician did not gaurentee that this would fix the noise The customer agreed to the repairs after he was told this We belive the repair of the axles were needed Mr [redacted] did not give us a chance to remedy the problem as was suggested as an option from the Acura manufacturer Work was done on his vehicle that was needed We do not concur with him on his desired settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I clearly understand the basis of their response, but the fact remains that the repair in no way fixed the problem and when two separate auto service departments, one an Acura Certified Service Dept and the other a independent Service Center were able to identify the real problem on first review and road test and wondered why it wasn't obvious to trained mechanics at Bariel
I thanks the Revdex.com for its efforts but I will take this matter to the highest level that I can at Acura USA
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Thank you Kia For your assistance.

BAIERL Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, Pa 15220 RE: ID [redacted] Dear [redacted] We are in receipt of Revdex.com Compliant ID [redacted]. At or about the time of Ms. [redacted]'s visit to our KIA service department our Service Manager...

Kevin K[redacted] contacted Ms. [redacted] to discuss the concerns that she had during her service visit. At that time Mr. K[redacted] worked with Ms. [redacted] to address and resolve her concerns. Mr. K[redacted] provided Ms. [redacted] with a sizeable discount and alternate transportation to address her issues. Our goal with every customer is to have them completely satisfied with their service that we provide. We recognize that we did not fulfill that expectation initially for Ms. [redacted]. We worked with Ms. [redacted] and arrived at a solution that was acceptable to her.We contacted Ms. [redacted] again on December 9. At that time Bill C[redacted] from our KIA service department spoke with Ms. [redacted] to follow up on the initial items. Ms. [redacted] indicated to Mr. C[redacted] that she was satisfied with the resolution. We will work with Ms. [redacted] moving forward to provide her with a great experience in our sales and service departments.Fixed Operations Director Thank you,Jeff S[redacted]

I have attached statements from both our Sales Manager, Brad P[redacted] and also our Service Manager, Tim F[redacted].  We have taken care of this and paid for her repairs of which we were not responsible for.  Should you need any additional information, please do not hesitate to contact me.

This response is from Bill C[redacted] Service Manager at...

Baierl Kia. I have reviewed the complaint and have concluded that the issue was caused by a lack of communication on our part. The employeed in question did not follow procedure and as a result caused an interruption to this gentleman's service. This will be handled internally and retraining of service consultants will now be required.

In speaking with our Sales Manager [redacted],  he has assured me that [redacted]'s title has be corrected.  The state had made a mistake on the mileage when they were recording it.  We believe no further action is needed on our part.  Please let me know if we need to do...

anything further.

In reviewing this complaint I see we repaired leaking in both front axles of which the technician did not gaurentee that this would fix the noise.  The customer agreed to the repairs after he was told this.  We belive the repair of the axles were needed.  Mr. [redacted] did not give us a...

chance to remedy the problem as was suggested as an option from the Acura manufacturer.  Work was done on his vehicle that was needed.  We do not concur with him on his desired settlement.

I appreciate the timeline and the detail provided by this customer when looking at the issues involving the 2017 RDX. This information has permitted me to work specifically with a number of people internally and with several others at Acura. The primary issue involving the RDX's braking system...

is one that has plagued a percentage of these vehicles from there initial production, and while I completely agree that braking is not a unique concept, changing factory engineering doesn't happen quickly. Acura, or any vehicle manufacturer for that matter, requires a largest enough sample of complaints before adjusting a factory process/material. Until recently, Acura was unwilling to consider addressing this issue. In an effort to provide a possible solution, our service team proposed treating the existing brakes with a process that is not endorsed by the factory, and Acura declined that option. I intended to propose this option to the customer, but after a recent conversation with technical support, Acura would like to install a new type of brake pad on this vehicle to see if the new material characteristics work more appropriately. This change would occur at no charge to the customer.  Someone will contact the customer to see if this solution is acceptable. If not, we are also willing to treat the current braking system as proposed to factory. It's the customer's decision.Regarding the secondary issue involving the mark on the leather seat, and while frustrating, I believe that matter has been addressed. As the Acura dealer tasked with helping to solve this braking issue with your vehicle, I apologize for the inconvenience and aggravation that we caused throughout this process.Thanks you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: February 1 2016 I traded in two vehicles due to my husband passing. The loan pay off was reported to GM financial February 22 2016. Who then reported me 30 days late to credit agencies. Now because of this it has dropped my score and my chance to meet qualifications to purchase a home.Desired Settlement: I would like a certified letter stating the dates that the vehicle was signed over February 1, 2016. And GM financial should not have reported me late to the credit agencies. So I can meet the criterias to purchase a home.

Business

Response:

Hello,Regarding ID [redacted]

Please see the attached letter that we sent to the customer on 06/20/16. This should suffice the request. Any questions, please let me know.Thanks,Shawn K[redacted]Operations DirectorBaierl Automotive11410 Perry Highway Wexford, PA 15090 06/20/2016 To whom it may concern, [redacted] traded her 2012 Kia Optima (Account number: [redacted]) at Baierl KIA on February 1, 2016. Baierl KIA uses a 20 Day payoff for trade-in vehicles. Ms. [redacted] is not responsible for the tardiness of the payment of the account after the date her vehicle was traded. Regards, Ryan C[redacted] Business Manager Baierl KIA ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My car was in for repair and they promised me it would be done in 7 days. My daughter needed the car to move to [redacted] On numerous occasions I called to get updates and never received a return call. I was under time restraint. That is why I was having them do the work. Finally after 4 days I insisted on speaking with some one and Manager, Bill B[redacted] finally accepted my call. He said the part came in the day before and that it would be started the next day. I waited 3 more days and called for an update. I spoke with someone who said he would call me right back. He never did. I called again 4 hours later and was told that they were working on it. I was able to find out that that was not true. They had never even started the work. I had the car picked up and towed elsewhere. It has never been touched. I have been lied to, throughout the process. It will now be necessary for me to make other arrangements and incur additional costs for my daughter due to Baeirl's incompetence and lies.Desired Settlement: Just on note that they are unreliable. That they tell lies and do not return calls.

Consumer

Response:

There is little that can be done to correct their poor treatment. A letter of apology and a reimbursement of $75 for the towing charge to take the car elsewhere would be sufficient. The inconvenience that I incurred can not be resolved.

Business

Response:

This response is from Bill C[redacted] Service Manager at Baierl Kia. I have reviewed the complaint and have concluded that the issue was caused by a lack of communication on our part. The employeed in question did not follow procedure and as a result caused an interruption to this gentleman's service. This will be handled internally and retraining of service consultants will now be required.

Review: I purchased a 2016 Toyota 4Runner from Baierl Toyota on 26 March 2016. Patrick E[redacted] was the salesman in the deal, Michael H[redacted] processed the paperwork, and Brad P[redacted] was the store's general manager (on site at the time).

My complaint is that Baierl Toyota told me they would collect the taxes and fees required to register my vehicle in [redacted], but then failed to do so. This led me to purchase unwittingly a vehicle that was more expensive than I could afford because they misrepresented the tax liability by $2,099. Baierl Toyota has said that I bear full responsibility for this mistake.

Relevant facts:

- Over the course of the deal, Patrick told me that the price of the vehicle included sales tax. Patrick told me (1) that they could perform registrations of vehicles in [redacted], (2) that they often did out-of-state sales, and (3) standard practice was to collect the taxes and then include a check for the price of the taxes along with the documentation required to register the vehicle. Patrick and Michael also told me I might have to drive the vehicle to ** to get it inspected after accepting delivery. Patrick also showed me a worksheet that had [redacted] sales tax included. Upon closing the deal, Michael showed me a contract that had a significantly smaller sales tax included. I did not understand the discrepancy at the time, but signed the contract understanding that all of the above was in place and that I would receive a check for tax for the state of [redacted].

- I researched [redacted] registration, determined that I did not need to drive the vehicle to [redacted], and contacted Baierl Toyota to direct them to the information for registering vehicles for military customers. They referred me to Rose N[redacted] their title clerk She informed me that they had not collected the sales tax on my vehicle. In addition, she informed me that they had collected fees for Pennsylvania registration.

- I contacted Rose N[redacted], and she referred me back to Michael H[redacted]. He said that the sales tax indicated the contract ($166.40) included [redacted] sales tax that their database indicated, but that we could recontract the deal to include the correct tax. He then sent me a new contract for the deal via Fedex overnight. The new contract included the correct value of ** tax ($2265.40).

- The next day, I told him that I did not want to sign the contract, because I felt he had misrepresented the price of the vehicle to me. He told me that they could not refund me any sales tax.

- I contacted Patrick [redacted] and Brad P[redacted], and they investigated the situation. Brad P[redacted] (the store's general manager) told me that there was an error, and between the time that the price was shown to me in the showroom (which included ** sales tax) and the finishing room (which included only the PA sales tax for the service contract), someone had made an error and the price was not included. He acknowledged the mistake, but said that it was my responsibility. He said that my only options were to (1) pay the tax myself, (2) borrow the tax from them, or (3) change the deal to exchange the service contract for the sales tax. He said they may be able to offer a better deal by changing the service contract price, but never made an offer. I told him that I would be satisfied if they took responsibility for half of the error ($1,050).

- I called Brad P[redacted] back the next week, and he spoke to his corporate office (the comptroller, name unknown). He said his corporate office said the customer bears responsibility for the error, and they would not make a new or better deal to compensate for the tax collection error.Desired Settlement: I believe Baierl Toyota is responsible for refunding to me half of the value of the sales tax that they failed to collect ($1,050).

Business

Response:

[redacted]From: Brad P[redacted]Sent: Tuesday, May 10, 2016 2:43 PM To: [redacted]Subject: FW: 2016 Toyota 4Runner Mr. [redacted] purchased a new 4Runner and in executing the paperwork the taxes got zapped out of the screen in F&l. He was titling the truck in [redacted] and thought since it was our mistake we should eat the tax totaling $2,265.46 and cut him a check. After we spoke we agreed that $1000 would be satisfactory to settle the dispute.From: Robert B[redacted] Sent: Tuesday, May 10, 2016 12:16 PM To: Brad P[redacted]Subject: RE: 2016 Toyota 4RunnerBrad,Like we discussed on the telephone at approximately 11:30 AM, I am willing to accept a $1,000 check to close my dispute regarding the sales tax on the 4Runner purchase.As I'm sure you are aware, I had notified the Revdex.com of our dispute. I will close that complaint and indicate my satisfaction when I receive the check.I'm glad we could come to an acceptable solution, and I'd like to commend you and your staff, including Patrick E[redacted], on your professionalism and courtesy while dealing with this.v/r[redacted]

Review: On August 2, 2014 brough car into Baierl Acura to evaluate problem with knock, shaking in front of car at speeds of 60+ m/hr and cruching sound coming from right front wheel area when turning the vehicle.Service advisor informed me after evaluation that all tests did not identify any problem except visual evaluation revealed leaking front axles and they should be replaced. I inquired whether that would resolve knock and sound when turning vehicle. He indicated maybe. I agreed to the repaires and had them performed on Aug 15, 2014 after the parts arrives at Baierl. I found the same problem existed after spending $962.59.I took car to [redacted] for spin balancing of tires to see if the shaking was because of tires. Service was performed and the Service Advisor indicated that mechanic found serious issue with left front lower ball joint that needs attention. They were not sure how a trained mechanic could miss such obvious problem Distrusting Baierl Acura Service, I contacted Acura and they suggested that I either return the car to Baierl to remedy the original service request from August 2nd or take car to different Acura Service Center for evaluation.I took my car to [redacted] on August 26, 2014, where an evaluation was performed and I was informed that the problems I was experiencing were because the front lower ball joint and control arms have excessive play and need to be replaced. Again the [redacted] staff were not sure how a trained acura mechanic could miss such a problem. Repairs Cost $1216.96. I have since driven the car R/T to Asheville, NC over 1200 miles and no more front wheel knocks or sounds. At this time I will reserve my thoughts on this issue with Baierl service staff to poor training.Desired Settlement: I would like a refund on the work performed at Baierl Acura that that was relevant to resolving the original problem I requested on August 2, 2014.

Business

Response:

In reviewing this complaint I see we repaired leaking in both front axles of which the technician did not gaurentee that this would fix the noise. The customer agreed to the repairs after he was told this. We belive the repair of the axles were needed. Mr. [redacted] did not give us a chance to remedy the problem as was suggested as an option from the Acura manufacturer. Work was done on his vehicle that was needed. We do not concur with him on his desired settlement.

Consumer

Response:

Tried to get a Service for my 2014 Civic, called twice, straight to voicemail, left a message, was never called back.

Don't know if this is a good dealership or not, because I never got the chance to find out.

Review: I scheduled an appointment at baierl fiat for a state inspection and emission. The manager called to reschedule my appointment because apparently they were moving locations (although he didn't actually tell me this until I called after arriving at my appointment to find an empty service center.). Then, once I went to check in, they told me the manager never put my appointment on file but they could squeeze me in.c after 4 long hours of waiting (they told me it would be 2 hours) they went to ring me up and the customer service rep and the manager could not figure out how to use the computer causing the checkout process to take an additional 20 minutes and ending with them just charging my credit card promising an invoice in the mail. Then, the very next day, I turn on my car only to have the engine start shaking and the check engine light flashing. I called Baierl Fiat to let them know and the only thing they did was deny responsibility. I asked if Fiat had road side assistance and the clerk simply responded "uh, I don't know." Then, I was out on the phone with the technician who I described the issues and he tells me he isn't responsible but to drive it in to be looked at. I then proceeded to call another fiat dealer who said the Baierl technician was completely wrong and that when the check engine light is flashing the car should not be driven at all but towed....that driving it would cause even more damage. The Baierl Fiat "customer service" was top 3 worst experiences I've ever had. Instead of offering solutions they were quick to deny responsibility. It just seems like quite a coincidence that my car was running perfectly fine until I had it inspected by the technician at Baierl Fiat. I would never recommend anyone get their car serviced there unless you want to incur even more costs to have someone else fix their mistakes!Desired Settlement: I paid $50+ for the inspection and who knows how much the total will be once it's fixed by the other Fiat dealership. I think Baierl should be responsible considering it was likely their technician who caused the problems.

Business

Response:

We maybe guilty of not having a flawless transition when we moved our Fiat service department. However, we don't agree with the assumption that our technician inspecting the vehicle had anything to do with the check engine light coming on. Although we recognize the frustration of the customer with the service process, we were never given the oppurtunity to correct the problem. To this date we do not know the extent or actual cost of the repairs. We may consider reimbursing her for the cost of the inspection.

Review: We originally purchased a vehicle from Baierl Toyota in October 2015. We were unhappy with the vehicle and received poor customer service when trying to trade in the vehicle and purchase another model. Because of this we went to another Toyota dealership where we received more professional service. Since we had taken out a VSA on the vehicle that we traded in, we needed to take the completed cancellation form to Baierl and have them start the refund process on the VSA. We did this as soon as we left the dealership and advised the Finance Department of what we were told. The woman took the paperwork and said that she would process it but it would take 8-10 weeks for a refund to be issued. After waiting 3 months, we called to find out the status of the refund only to find out from the Warranty company that the contract was still active and no cancellation had ever been submitted. I am currently trying to obtain the dates and mileage from the date we traded in the initial vehicle so that we can be refunded the amount we are owed. Poor vehicle disclosure, poor customer service and a total lack of professionalism.Desired Settlement: I would like this dealership to expedite and insure that this paperwork gets submitted/processed since they should have done this 3 months ago.

Business

Response:

The customer complaint notes that this problem initially occurred on 1/22/2016. Per page 1 of the attachment, our Toyota store cancelled the warranty as requested, and upon receipt of the money in early April, check number [redacted] was issued to the customer. The customer should have that check in hand now. The amount provided was after all cancellation fees were assessed.Upon further review of this case, I discovered that the customer also has a maintenance policy still in place (See page 2 of the attachment.). While the customer did not request that we cancel this policy, it is logical that our organization does not expect the program to be used on a vehicle that the customer no longer owns. I instructed our deal center to cancel the maintenance program today, and issue the customer a refund for this program as well. Again per my instruction, this check will be cut later this week and sent to the same address as provided in the complaint. The customer will receive full consideration less the cancellation fee as guaranteed by the contract.I apologize for the issues caused during this interaction, and I am thankful to put this matter behind everyone.Bob B[redacted]Vice President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was promised a $50 Weekend Get Away Hotel Card with test drive of a car at the dealership. I went and test drove the car but because of the poor sales service I received I did not purchase the car. I asked about the Hotel card I was to receive and was told they would send it out. It has been over a month and I have not received the Hotel Card that was advertised in an email that was sent to me from the dealership. I have also not received any response from the dealership on if they were going to send it. This is considered by law false advertisment. They advertised that if you test drive a car with them they would give you this. Action needs to be taken agains them for breaking the law.Desired Settlement: I would like them to send me the $50 Weekend Get Away Hotel Card or a gift card comparible to this as promissed. If they can not do this legal action needs to be taken for the false advertisment.

Business

Response:

The business has indicated it mailed the giftcard last week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.