Bail Bonds Doctor, Inc.

The conversations between Ms*** and our agent working with her were all recorded, and these recordings clearly support our position that Ms*** did in fact authorize the charges and also cosigned for the defendant, her boyfriend, *** ***

I am rejecting this response because:
There’s all lies, the person on the phone was not me!

Bail Bonds Doctor, Incresponse to complaint # #*** Prior to any credit card charge, Ms*** had called into our office and spoken to an agent about bonding out her boyfriend, *** ***She discussed this in detail and told our agent she would get back to her when she was ready
A few days later, we got a call from Ms*** stating she wanted to post the bail as discussedHer call was transferred to the same agent she had previously been dealing withShe gave information regarding her job as a nurse and provided her full credit card number, expiration date, and security code, as well as signed documents electronically for the bail and the chargeThis phone conversation was recordedRight after the bond was posted and her boyfriend was assured his release, she obviously changed her mind and panicked about the money, and started to claim it was not she who gave the informationShe began calling the office to try to get a refundWe refused because it was obviously a contrived storyThe credit card transaction was never cancelledOur payment went through and was never disputedNo charges were reversed by the credit card companyMs***'s statements regarding a credit card dispute are falseThe alleged person in California is misdirection on her partWe have a phone recording of her making the purchaseThe voice is the same as the one on the subsequent calls from Ms***In addition, *** *** confirmed his girlfriend *** paid the bail and then got cold feet and decided to say it was fraudThe bond was only partially paid, and a balance remainedFurthermore, additional costs were incurred which Ms*** as cosigner on the bond is also responsible forWe are fully within our rights to place a judgement against her to collect the money owedWe fully believe her complaint to be baseless, which is further evidenced by the fact our credit card was never disputed so clearly the credit card company did not find a compelling basis for refunding her money

Initial Business Response /* (1000, 8, 2016/02/08) */
On Saturday, October 17, [redacted], [redacted]'s daughter, was arrested and incarcerated in Hennepin County jail under DWI / DWI / Careless Driving. Initially, when my agent spoke to [redacted] she was in the midst of trying to...

find out what was going to be going on with her daughter, who had been arrested for a DWI and several other charges. My agent provided his contact information to Ms. [redacted] so if she decided to bail out her daughter she would be able to call him.
Several hours later, Ms. [redacted] called my agent and told him she wanted to bail her daughter out of jail. She stated she was at the Hennepin County jail facility where her daughter was incarcerated and wanted to get her released. In fact, she was very intent on doing this quickly because she felt her daughter was in danger and she wanted to get her released immediately so she could take her to the hospital. At the jail, the deputy had explained to Ms. [redacted] that until bail is paid, she would remain incarcerated, which depending on the case could be several months. This was explained to her by the jail staff, not my agent.
Ms. [redacted] initiated the phone call to Bail Bonds Doctor and willingly provided her credit card information and a verbal authorization by telephone to my agent. We moved as quickly as possible to assist her daughter in getting the help she needed with her mental illness.
Hennepin County jail accepted our bond and subsequently released the defendant.
Once [redacted] was released on bond she was able to be taken to HCMC as her mother wanted, and she left the hospital a free person upon release. At no time did Ms. [redacted] indicate an inability to pay the bail. Quite to the contrary, she called our agent, requested bail for her daughter, and provided her credit card for payment.
To clarify several points, Ms. [redacted] was very insistent with my agent that her daughter was in danger and had to get to the hospital immediately. Per Hennepin County jail policy, had she not bonded out, [redacted] would have remained in custody until she paid bail. In her complaint, Ms. [redacted] referenced that her daughter would have had a court hearing the following week, which is correct, however that is a hearing, not a release. The judge may uphold the bail amount or reduce it, but until it was paid, she would remain in custody which would very likely be for the duration of her court case. As far as [redacted]'s state of mind, mental illness is dealt with routinely within the jail system, and would not have anything to do with qualifying a defendant for general release. Fully one third of the inmates booked into the Hennepin County Jail facility have some degree of mental illness, and there is a team on-site to deal with these inmates. She could possibly at some point be released during her case if the judge saw fit but that is only at the judge's discretion and cannot be predicted. Ms. [redacted] was insistent that her daughter bond out to get to the hospital facility of her choosing. Furthermore, Ms. [redacted] was in fear for her daughter's life, and wanted help for her daughter immediately, not next week.
I feel strongly that we were ethical and in fact empathetic in our dealings with Ms. [redacted], and had genuine concern for her daughter getting the help she needed. She called us to request bail for her daughter, authorized us to post bail, and provided her credit card information in order for us to do so. She certainly did not have to provide her credit card information and authorization to us if she did not want the service.
Once the panic for her daughter's safety was over and the credit card bill became a reality, Ms. [redacted] seemed prepared to stop at nothing to get her money back, including leveling false allegations that we never even posted this bond. Our quick action to help her daughter get the help she needed has brought us more trouble than any other bond we have ever written at this company, and we write hundreds of bonds each month. Prior to her complaint to the Revdex.com, she attempted a dispute with the credit card company which was denied. During the call I received at 1 am from Ms. [redacted] and her credit card company to discuss her dispute with the transaction she made reference several times to the fact that we were on a recorded line, and during the conversation repeatedly pointed out that she had bipolar disorder and also couldn't afford her credit card bill. I explained to her calmly and rationally that we had posted bond for her daughter as she requested - which we would never do unless it was what she wanted and agreed to, and she agreed she had asked us to do that but since then had decided she shouldn't have because she couldn't pay the credit card bill. I attempted to explain that her daughter [redacted] was released on bond, and that the service is rendered and cannot be undone. She then stated she would complain to the news and the attorney general and whatever it took to get her money back because she couldn't afford the bill.
When the credit card company found in our favor and refused to refund her, she then submitted a complaint to the attorney general (which we have answered to satisfaction), and now submitted this complaint. She has threatened us with an expose on the news, complaints to the SCAO and Dept. of Commerce and a lawsuit. All over a transaction she requested and agreed to, but doesn't want to pay for.
Ms. [redacted] has called my office repeatedly and often after midnight (we do answer 24 hours) and spoken very rudely and disrespectfully to 5 different agents, none of which had anything to do with her bond.
We have bent over backwards to be kind, empathetic and understanding to Ms. [redacted] despite her aggressive and antagonistic demeanor. In my last conversation with Ms. [redacted] as she continued her threats, I once again attempted to explain to her that once a bail bond is posted it becomes part of the legal court file and is virtually impossible to change, and that the only possible way to do that (which is only done in the most extreme circumstances) requires intervention by the judge who has to order the bond revoked and the defendant put back into custody. I explained to Ms. [redacted] that if we requested that, Hennepin County would automatically issue a warrant for her daughter's arrest and she would have to be put back into custody, because the only reason Hennepin County let her out of jail is due to our bond guarantee. Much to my surprise, she said that would be fine as long as she got her money back. I was quite shocked with her response and repeated the information again, that if the judge agreed to pull her daughter off our bond she would be re-arrested and returned to jail. She again agreed that course of action was fine with her as long as she got her refund.
In an effort to resolve the matter, at our own expense we had our attorney file a motion requesting to revoke the bond and return [redacted] to custody, which was denied as the judge found no compelling reason to approve the order. The bond remained in force and our expenses and liability for the bond remain until the case is closed. I conveyed this information to her in a letter, and upon its receipt she called the office yet again, using abusive language to my staff and threatening a lawsuit. She also requested the name of the judge who denied the order and a phone number to call his chambers and complain, which we declined to provide.
Recently I have received notification that she has started a case against us on the matter in conciliation court, which will now cost me additional time and expense.
Although Ms. [redacted] she may have wished she hadn't bailed her daughter out, she did, and we completed the service as requested. Her attack upon Bail Bonds Doctor has escalated into nothing short of harassment and defamation, however I stand by our company's ethics and operations and cannot in good conscience return her money simply because she is trying to get out from under a credit card bill.
If there is anything further you would like me to provide on this case, I am happy to do so. I have the correspondence with the credit card company relevant to their investigation in which they ruled against Ms. [redacted], and also our response to the attorney general complaint, and the letter I wrote her explaining the judge ruled against her, and the court paperwork showing our motion for revocation and subsequent denial of the motion. I also have supporting court documents relevant to the DWI case showing the posting of our bond, her daughter's signature agreeing to be bonded out, etc.
I look forward to a favorable resolution of this matter.
Sincerely,
Dianna [redacted]
President
Bail Bonds Doctor, Inc.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dianna [redacted] is NOT the Agent that called me at 8:00 am at my home and offered A Bail Bond. That agent also called me on my Cell, (I do not know how he got that?) and offered the Bail Bond and insisting that if I do not pay the bond to get her out that my daughter will sit in jail for 2 to 3 months if I do not pay it! My daughter was on suicide watch and the Orono Police told me NOT to pay a bond! They said That the Hennepin County Jail will have her transferred by ambulance to a hospital. But when I asked the Jailers/Bailiffs and the Bail Bondsman if that is true they said NO. I would have to get her out and take her to the Hospital myself. I could not get a straight and fair answer to my questions. I could not get the truth from anyone! I believe the Bail bondsman Lied to me with deceit by telling me how long she would sit in the jail! It forced me to pay that bail when in fact she would have seen the Judge that following Monday in 2 days! Then I never would have paid it! In jail 2 to 3 months freaked me and my daughter out! People have killed themselves in jail! I could not lose my daughter but I feel I was swindled into paying a bond of $1200 that I could not afford in which I told him! He persuaded me by asking for a Credit Card! I felt at that time I had no choice but to pay it! I was Duped! That bail bondsman SHOULD NOT HAVE A LICENCE WHEN THEY STOOP TO LYING TO THE DISTRAUGHT INDIVIDUAL IN TELLING THEM THAT KIND OF UNTRUTH INFO. JUST TO GET PEOPLE LIKE ME TO PAY A BOND TO LINE THEIR POCKETS! THIS IS UNETHICAL, IMMORAL AND A CRIME COMMITTED AGAINST ME! I DO NOT WANT THIS TO HAPPEN TO OTHERS! THEY PREY ON PEOPLE! They need to STOP and let the people call them if we need them! I didn't even know anything about a bond when they started calling me! Unbelievable!!