Good morning, In response to this complaint, please note that American Honda Customer Relations, after being contacted by the customer, offered the "Goodwill" assistance for the transmission replacement in 2009, not Roush Honda At that time we properly installed a Honda Genuine remanufactured transmission that had a year or 36,mile warranty from American Honda This vehicle has not been in our dealership for service since 12/1/10, and we show no record of the transmission fluid being changed at the required 30,mile interval Our District Parts and Service Representative from American Honda was contacted by us 6/2/for assistance, which he declined That same person is in our dealership for his scheduled visit today and this Revdex.com complaint was brought to his attention After seeing that we have no service records for more than years for this vehicle, he once again declined any assistance While we understand our customers frustration with this situation, the fact that the transmission needs replacement is not of our doing It is a mechanical part that needs servicing We in no way agree with the fact that we installed a faulty transmission in this vehicle We are not the manufacturer of either the vehicle or the transmission We can only make recommendations based on the diagnosis of the problem We would be happy to perform the work if our customer decides to go forward with the transmission replacement, but cannot offer any additional assistance at this time Thank you, The Employee Owners of Roush Honda
This customer is scheduled for an estimate at our Body Shop on 5/7/by 6pm After the customer has the estimate, we will give a full reply to this complaint The customer has been advised to contact their insurance company for possible coverage as this is not a warrantable issue and we claim no responsibility for any needed repair The driver side windshield wiper blade was impacted by a road hazard according to our Service Manager Josh
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meRoush Honda and the Honda Motor Company has not offered any assistance in the repair of the windshield that was damaged my a defective factory wiper blade coverRoudh did offer to repair the winshield at a cost of approximalte 1,dollars
Here is a receipt to show that we had the transmission flushed as close to when it was asked by Hondait was done at another mechanicWe presented this information to Roush Honda and they still refused our information or even work with us to help the replacement for now a 2nd transmission
Good morning, In response to this complaint, please note that American Honda Customer Relations, after being contacted by the customer, offered the "Goodwill" assistance for the transmission replacement in 2009, not Roush Honda At that time we properly installed a Honda Genuine remanufactured transmission that had a year or 36,mile warranty from American Honda This vehicle has not been in our dealership for service since 12/1/10, and we show no record of the transmission fluid being changed at the required 30,mile interval Our District Parts and Service Representative from American Honda was contacted by us 6/2/for assistance, which he declined That same person is in our dealership for his scheduled visit today and this Revdex.com complaint was brought to his attention After seeing that we have no service records for more than years for this vehicle, he once again declined any assistance While we understand our customers frustration with this situation, the fact that the transmission needs replacement is not of our doing It is a mechanical part that needs servicing We in no way agree with the fact that we installed a faulty transmission in this vehicle We are not the manufacturer of either the vehicle or the transmission We can only make recommendations based on the diagnosis of the problem We would be happy to perform the work if our customer decides to go forward with the transmission replacement, but cannot offer any additional assistance at this time Thank you, The Employee Owners of Roush Honda
This customer is scheduled for an estimate at our Body Shop on 5/7/by 6pm After the customer has the estimate, we will give a full reply to this complaint The customer has been advised to contact their insurance company for possible coverage as this is not a warrantable issue and we claim no responsibility for any needed repair The driver side windshield wiper blade was impacted by a road hazard according to our Service Manager Josh
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meRoush Honda and the Honda Motor Company has not offered any assistance in the repair of the windshield that was damaged my a defective factory wiper blade coverRoudh did offer to repair the winshield at a cost of approximalte 1,dollars
Here is a receipt to show that we had the transmission flushed as close to when it was asked by Hondait was done at another mechanicWe presented this information to Roush Honda and they still refused our information or even work with us to help the replacement for now a 2nd transmission