Bailey & Galyen

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I talked with my lawyer Mrs [redacted] and she stated that she never work in my case when she was employee of B>he lawfirm lies in this reaponse for the fact I was client of B&G back on May 2014- January with attorney [redacted] the my attorney Mrs[redacted] never file a document to the Tarrant County Family Court when she was hired from me throught B&G law firmI demand a full credit to my credit card of $1,plus the interest of my legal card I'm just waiting for Mrs [redacted] statement to prove it to Revdex.com they I say the true and B&G just want to refuse to pay me back in a full credit amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below They keep saying the client knew this no I called them as soon as the original amount that was [redacted] to me was over Bourd I asked them for why it was over the amount since they didn't have to do anything but wait for mr [redacted] to sign and send back this document !when it was out of control fro the amount they were charging mbefore the device was final I told them it was insanity they had not reason fro charging me they only had to wait fro mr [redacted] to sign a Doc I asked them why they were charging me I had them send me what the hours were for they could not they just sent me a print out of charges when I called and asked if they heard from mr [redacted] yet it took min not hours there was no court time butmin and I waitress hours fro [redacted] to show up,,whenI called them they told me that after I paid the last about I was done and they were sorry for hour I felt everyone in that office I had talked to about my overcharged this is no surprise to them! It was a simple no fault divorce there was no objections no extra work they needed to do just file and show up and they did this late and over charged me ! There could not have been hours they said they asked about if they got a respond from mr [redacted] that was it I asked the secretary and she didn't know either it is a rip off and they told me after I refused to pay that if I paid the last about I was done and I did I head nothing a few months later I received another bill it's not ok they are a rip off and stretch hours to make money off people who do not have it ! I am sure if they were investigated it would find there is no justification for the amount I was charged I believed my Devore would costI told them if it would be more please let me know I have Friends who have had Devore scans had litigation and it cost less than this ..I told them he would sign it would be no problem found him he signed it was done Regards, [redacted] ***

Tell us why here...10/3/ [redacted] 1/1CASE ID: [redacted] On October 03, 2016, you provided the following information:Our Client signed a Fee Agreement on February 15, that included an initial non­refundable retainer fee of $1,The Fee Agreement states, "it is understood and agreed that Client will be billed for all work performed by attorneys and staff in representing client at the following per hour rate." In addition, the Fee Agreement states in bold, all cap letters, "CLIENT UNDERSTANDS THAT WE DO NOT REPRESENT CLIENT ON A FIXED FEE BASISANY FIGURES QUOTED AS TO THE TOTAL COST OF OUR SERVICES ARE MERELY ESTIMATES, BASED ON HYPOTHETICAL OCCURRENCES AND THEY CANNOT BE RELIED UPON AS AN ACCURATE ESTIMATEYOUR ADVERSARY, THE OPPOSING ATTORNEY, OR OTHERS MAY ENGAGE IN ACTIVITIES REQUIRING US TO EXPEND ADDITIONAL TIME NOT ORIGINALLY CONTEMPLATED."Each paragraph of the Fee Agreement was gone over and initialed by the ClientThis was not a flat fee engagement in fact the Fee Agreement specifically stated we were not representing the Client on a fixed fee basis.Our Client paid the $1,initial non­refundable retainer in three payments of $on 2/19/2015, 2/27/and 3/30/The Client then proceeded to pay an additional $on 8/5/and $on 8/27/If the Client believed the divorce was only supposed to cost $1,500, she would have said something back in August 2015.Our Firm reached out to our Client on 9/24/2015, 10/15/and 10/22/regarding her account balanceThe Client did not respond to any of those emailsThe Client first complained about the billing in two text messages dated 12/23/and 12/24/In response to her text messages, we sent our Client a copy of each invoice and asked her to highlight the time entries she felt were unreasonable and we'd work something outWe did not get a responseOn 7/27/2016, we sent her a final letter offering to discount her remaining balance by 35% if she would pay the reduced amount or else we would report her account to a collection agencyWe did not receive a response.Our Client received itemized invoices throughout the engagementWe represented the Client over an month periodThe itemized invoices reflect a total of hours worked including hours that were "no charged" which represented 22% of the total hoursWe believe the fee was reasonableand we made every attempt to work out an arrangement our Client

We regret that Ms*** was not satisfied with the outcome dictated by the court. It is always our best intentions to provide excellent customer service to each of our clients. Due to the requirements of attorney-client privilege, we cannot specifically address any particular facts in regards to this matter. We have attempted to address Ms*** issues; however, we cannot circumvent the court decision. However, in an effort to make this client happy, we have given her credits in the amount $2, against her still outstanding invoice. Again, we regret that this client is displeased but there is a certain risk in the trial of any matters and we can never guarantee any particular result Regards, John SBrannon Chief Operating Officer Airport Freeway Bedford, Texas

Mr*** retained our Firm in February 2015. Mr***' case required very intense amount of medical documentation. He was pursuing a diagnosis that the insurance carrier was contesting. We worked very hard to get the much needed medical documentation to support that the
injury was more severe than what the insurance carrier was accepting. Bailey & Galyen worked closely with Mr***' medical provider to obtain the evidence needed to fight the insurance carrier and the state appointed designated doctor. We also had another doctor provide a second opinion as to Mr***'s disability rating. the case required a lot a attention to detail, and case management to obtain the much needed documentation. When we received everything, and requested the hearing to address the issue, Mr*** abruptly terminated our services. We did maintain our fee Lien for compensation for our work performed. Client was aware of this, he initialed this on his workers comp Contract.Sincerely *** ** ***Controller

Tell us why here...10/3/2016                                                                            ...

                                    [redacted]                                                                                                                                                                                                                                 1/1CASE ID: [redacted]On October 03, 2016, you provided the following information:Our Client signed a Fee Agreement on February 15, 2015 that included an initial non­refundable retainer fee of $1,500. The Fee Agreement states, "it is understood and agreed that Client will be billed for all work performed by attorneys and staff in representing client at the following per hour rate." In addition, the Fee Agreement states in bold, all cap letters, "CLIENT UNDERSTANDS THAT WE DO NOT REPRESENT CLIENT ON A FIXED FEE BASIS. ANY FIGURES QUOTED AS TO THE TOTAL COST OF OUR SERVICES ARE MERELY ESTIMATES, BASED ON HYPOTHETICAL OCCURRENCES AND THEY CANNOT BE RELIED UPON AS AN ACCURATE ESTIMATE. YOUR ADVERSARY, THE OPPOSING ATTORNEY, OR OTHERS MAY ENGAGE IN ACTIVITIES REQUIRING US TO EXPEND ADDITIONAL TIME NOT ORIGINALLY CONTEMPLATED."Each paragraph of the Fee Agreement was gone over and initialed by the Client. This was not a flat fee engagement in fact the Fee Agreement specifically stated we were not representing the Client on a fixed fee basis.Our Client paid the $1,500 initial non­refundable retainer in three payments of $500 on 2/19/2015, 2/27/2015 and 3/30/2015. The Client then proceeded to pay an additional $976.73 on 8/5/2015 and $976.70 on 8/27/2015. If the Client believed the divorce was only supposed to cost $1,500, she would have said something back in August 2015.Our Firm reached out to our Client on 9/24/2015, 10/15/2015 and 10/22/2015 regarding her account balance. The Client did not respond to any of those emails. The Client first complained about the billing in two text messages dated 12/23/2015 and 12/24/2015. In response to her text messages, we sent our Client a copy of each invoice and asked her to highlight the time entries she felt were unreasonable and we'd work something out. We did not get a response. On 7/27/2016, we sent her a final letter offering to discount her remaining balance by 35% if she would pay the reduced amount or else we would report her account to a collection agency. We did not receive a response.Our Client received itemized invoices throughout the engagement. We represented the Client over an 8 month period. The itemized invoices reflect a total of 26.5 hours worked including 5.75 hours that were "no charged" which represented 22% of the total hours. We believe the fee was reasonableand we made every attempt to work out an arrangement our Client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
They keep saying the client knew this no I called them as soon as the original amount that was [redacted] to me was over Bourd I asked them for why it was over the amount since they didn't have to do anything but wait for mr [redacted] to sign and send back this document !when it was out of control fro the amount they were charging mbefore the device was final I told them it was insanity they had not reason fro charging me they only had to wait fro mr [redacted] to sign a Doc I asked them why they were charging me I had them send me what the hours were for they could not they just sent me a print out of charges when I called and asked if they heard from mr [redacted] yet it took 5 min not hours there was no court time but10 min and I waitress 2 hours fro [redacted] to show up,,when. I called them they told me that after I paid the last about I was done and they were sorry for hour I felt everyone in that office I had talked to about my overcharged this is no surprise to them! It was a simple no fault divorce there was no objections no extra work they needed to do just file and show up and they did this late and over charged me ! There could not have been hours they said they asked about if they got a respond from mr [redacted] that was it I asked the secretary and she didn't know either it is a rip off and they told me after I refused to pay that if I paid the last about I was done and I did I head nothing a few months later I received another bill it's not ok they are a rip off and stretch hours to make money off people who do not have it ! I am sure if they were investigated it would find there is no justification for the amount I was charged I believed my Devore would cost1500 I told them if it would be more please let me know I have 8 Friends who have had Devore scans had litigation and it cost less than this ..I told them he would sign it would be no problem  found him he signed it was done 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,when I requested the lawn firm to send the the file of my case they did not include all the documents so made everything harder because of time my court day was postpone a couple times if they had everything ready to go to court why not submitt it to the workers comp office instead I had to go to doctor by doctor to get the proper documents and didn't mention any fees until the case was settled they never went to court with me and every time I call they had zero answers
[redacted]

Mr. [redacted] hired our Firm to provide family law legal services to him.  We opened a file for him (standard $300 fee) and the attorney (Genevieve [redacted]) entered an additional charge of $68.75, representing  15 minutes of her time.  When Ms. [redacted] left our Firm, Mr. [redacted] wanted the...

file to go with her to her new firm.  We proceeded to refund all of his initial retainer paid to the Firm except for the $300 file set up fee and  the $68.75 legal fee charged by Ms.  [redacted]. This $368.75 of legal work was performed by the Firm on behalf of Mr. [redacted] before he requested that we transfer his file to Ms. [redacted].  Mr. [redacted] still wants the Firm to refund the $368.75.  We believe we have been very fair with Mr. [redacted] and that his demands for a refund for services previously provided on his behalf are unwarranted.   Below are some excerpts of comments  made by our Controller, [redacted] to Mr. [redacted] regarding this matter:     We have been more than fair trying to resolve this issue.  The contract you signed was non-refundable, despite that fact we are processing a refund for the unused portion.  Your contract was with Bailey & Galyen.  Ms. [redacted] was the attorney assigned to your case.  I am not sure why she is back pedaling in regards to her stated time entries, you would need to direct that question to her.  When Ms. [redacted] left the firm, Bailey & Galyen had assigned a new attorney to your account, however you had decided to go with Ms. [redacted] prior to meeting the new attorney.  That is fine, I want you to be comfortable with your legal representation.  However, despite what you think there was work on your case prior to the change and I am only asking that we be compensated for the work as per your contract.  The $300 administrative fee is valid as is Ms. [redacted]'s time entry.   At this point we will just have to agree to disagree.  I am sorry you are not happy about the amount of refund you are receiving.  Continuing to make disparaging remarks about me and the Firm does not change the fact that you do owe $368.75.  We were up front with you about our charges.  You agreed to them when you signed the contract.  Just because you do not want to pay, does not mean you do not owe.   If you would like to write a letter to our COO [redacted] to state your case, please mail to the below address.  Please state the facts and refrain from the disparaging remarks as they will not help your case.  The Firm has been in existence for over 28 years.  It is built on integrity.  We do not cheat clients, and we do not allow ourselves to be cheated.   I am sorry for ending the phone call abruptly yesterday.  I do not tolerate poor language, threats, or verbal abuse of our staff members.  If you would like to discuss this issue further in a business manner, I will be happy to talk to you.  I completely understand that you have decided to dismiss Bailey & Galyen as your attorney and continue with Ms. [redacted].  All I am doing is asking you to honor your contract and pay for services you agreed to.   A breakdown of payments and costs are as follows   Total payments fees and cost     $1,275.00 Less Administrative Fee               $    300.00 Less Attorney time   .25 hrs @275.00                               $      68.75 Extended meeting with client over and above 1.25 hrs no charged. All additional work including coping file for client was done at no additional charge.   At this time there is a credit remaining of $906.25.  This will be refunded to your Legal Card as soon as the proper closing documents are approved and received in our Corporate office.    As per your request a description of tasks included in the administrative fee includes but is not limited to the following: ·         Open Client matter in accounting ·         Input all billing information in accounting ·         Open client matter in Case management ·         Scan and attach all documents in case management ·         Assemble and organize paper file ·         Review client information, employment contract, attorney notes and payment information ·         Conference with attorney regarding initial pleadings and documents   I am also attaching a copy of your employment and fee agreement in case you have misplaced yours.  I am glad you contacted the Legal Card to close your account.  It is good practice to close accounts if they will not be used going forward.  Please pay the remaining balance to the Bailey & Galyen Legal Card directly for $368.75           Regards,   [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I talked with my lawyer Mrs. [redacted] and she stated that she never work in my case when she was employee of B&G. The lawfirm lies in this reaponse for the fact I was client of B&G back on May 2014- January 2015 with attorney [redacted] the my attorney Mrs.[redacted] never file a document to the Tarrant County Family Court when she was hired from me throught B&G law firm. I demand a full credit to my credit card of $1,275.00 plus the interest of my legal card I'm just waiting for Mrs. [redacted] statement to prove it to Revdex.com they I say the true and B&G just want to refuse to pay me back in a full credit amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I want the full amount owed credited back and my original documents that Ms. [redacted] took from me to use to day of the trail. I would be willing to take the full credit owed as their apology. I walked out of this court room with nothing, and my attorney did not care enough to take the time to study my case and represent me 100%, why should I pay this company for work not done properly? I will not accept less than the full balance paid in full.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I do not agree this trail was handled properly. If my attorney arrived to court on time, why did she come to me at 8:50 am stating she had to get checked in for the trail. The fact that my husband could afford the property is evident, if Ms. [redacted] was up to date on my case, she would have presented the effidence that Mr. [redacted] had too much outstanding debt in order to maintain his monthly bills and the house. The judge asked Mr. [redacted] how he would be able to afford this property with the income coming in verses what was going out and I told Ms. [redacted] that he had the 2003 Ford truck that he was also refinancing, that the judge was not aware of. Ms. [redacted] had this information in her file that she did not pull out, which caused her to use my original documents that she took from me during the trail because she did not have her information ready. The reason why she was not ready is because she was infact late which the court documents will validate, and she did leave me alone to go trail on another case during our session. This is another lie from Ms. [redacted]. In the court papers it clearly stated that Ms. [redacted] was to address the Reimbursement of my loan, and she clearly stated the date of the trail that she was not prepared to address the loan, and she said I would not get this money back. The issue with the mediation is I explained to Ms. [redacted] before she requested the trail date that I did not want another mediation or in her words "settlement". I refused to pay $1500, to revisit the issue with the house and my loan, we could not come to a mutual agreement and this needed to be handled in court. I also paid for copies that was presented to my attorney showing effidence that [redacted] the high school daughter in the house was not disabled and I had effidience that the pictures presented were old pictures and I had current pictures that were not presented during the trial. Ms. [redacted] did not present one piece of effidience to the judge, because she was not prepared for my case. I do not agree that Ms. [redacted] did a good job, if this was a good job, then I would hate to see her in action doing worst than how they treated me. I was just another paying client that they did not give 100% satisfaction to, other than sending me emails and making calls on the balance due. This law firm did not even complete my final divorce decree papers correct. They put the wrong name on the papers and sent them to me twice in the mail. I had to call them to let them know they had my name incorrect, when I clearly corrected my husband's attorney when she called me by the wrong name. Ms. [redacted] and her law firm charged me $139, for reviewing the final decree before they sent it in the mail, which was incorrect.This law firm did not have me as the client in their best interest, all they wanted was a fee paid for services not rendered. They continue to harrass me for payment, but they did not send me correspondence in a timely manner, until they were called and asked what is taking so long for a response. I will never refer this law firm to anyone and I will take this compliant to the State Bar of Texas if this is not resolved immediately.
Regards,
[redacted]