Bailey Propane Company

[redacted] Hi ***,Wanted to let you know we got the check back in the mail today, we have resent it to the [redacted] address.image1.jpegThank you,? Jaime

Statements are printed on or around the 1st of the month depending on what day the first falls onWe do not print statements on the weekendsStatements are mailed within a few days of printing because the delivery ticket is included with the statement and that takes a couple days to pull all of themMost customers get their payments in before the due date without issuePayments are posted to the customers account the day they are received with the exception of Saturday payments which are posted on MondayPayments may not clear the bank right away because the bank is in Conifer and we don not make deposits everyday, this does not effect the customers payment date.? I have looked back in emails over the past year and I find no emails from this customerIf a customer calls about a finance charge and the payment was received within a day or two of the due date we typically remove it unless it is something that happens every monthI don't know who this customer spoke to as that does not sound like a typical responseWe do tell customers we cannot control the post office and that they can sign up to look at their account and balance online so they do not have to rely on the mailWe are working on getting the online payment service up and running and hopefully will be fully functional in the next week or so.The $finance charge was removed from this customer back in April

Complaint: [redacted] I am rejecting this response because: The address is years old When I called to fill the propane tank I made it clear I moved back into my home on [redacted] ***Guess they didn't hear this or that I asked to have gals of propane delivered.They were more concerned on lecturing me in the most rude manner All the person had to do was say yes sir we will deliver the propane Instead I had to take a ration of *** Every single time I have called this business it has been a nightmare Other customer's share the same view.If a second check arrives I will return it I am doubt it will be forwarded as I have moved multiply times Expect either myself or the post office to return the first check to you at some point.Can not even get a refund without a fight Par for the course.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It is almost all a lie The company owner may be [redacted] ill If I told them to remove the tank in Jan why are we having this conversation now To protect other customers that actual need propane to heat their residence I highly recommend this company be investigated by energy regulatory community This wasn't my case but utility companies should not be able to hold customers hostage for service.Please note when I spoke to the business owner on the phone she told me they were laughing at the fact they hadn't removed the propane tank after so many months have gone by They came by Monday and removed their propane Obviously filing this complaint got results Thank you for existing else I would have their stupid propane tank still sitting on my property Just can not believe how stupid this business owner is So happy they are out of my life.Please now get my rental fee back Cheers,*** [redacted]

Complaint: [redacted] I am rejecting this response because: It is almost all a lie The company owner may be [redacted] ill If I told them to remove the tank in Jan why are we having this conversation now To protect other customers that actual need propane to heat their residence I highly recommend this company be investigated by energy regulatory community This wasn't my case but utility companies should not be able to hold customers hostage for service.Please note when I spoke to the business owner on the phone she told me they were laughing at the fact they hadn't removed the propane tank after so many months have gone by They came by Monday and removed their propane Obviously filing this complaint got results Thank you for existing else I would have their stupid propane tank still sitting on my property Just can not believe how stupid this business owner is So happy they are out of my life.Please now get my rental fee back Cheers,*** [redacted]

Complaint: [redacted] I am rejecting this response because: The address is years old When I called to fill the propane tank I made it clear I moved back into my home on [redacted] ***Guess they didn't hear this or that I asked to have gals of propane delivered.They were more concerned on lecturing me in the most rude manner All the person had to do was say yes sir we will deliver the propane Instead I had to take a ration of *** Every single time I have called this business it has been a nightmare Other customer's share the same view.If a second check arrives I will return it I am doubt it will be forwarded as I have moved multiply times Expect either myself or the post office to return the first check to you at some point.Can not even get a refund without a fight Par for the course.Regards, [redacted]