Bailey Tree Company, Inc.

FYIAfter I left them a message saying I filed a complaint, they came on my property without our knowledge and removed the logsThey should have at least called us but that has been their MOV

FYI. After I left them a message saying I filed a complaint, they came on my property without our knowledge and removed the logs. They should have at least called us but that has been their normal MO. V

Review: Tree trimming appt. was scheduled for 9/19/14,after 12 p.m. Afternoon appt. was confirmed twice by phone and once by e-mail at signing of contract. Appt.time important due to loss of pay for me for work time off, to be home for tree service. Late afternoon,1 day before my appt; their office left message. They would be arriving bet. 10 a.m. & 2 p.m. Called her back same eve. Got call back from Offc. Mgr. She apologized, but could not honor my original p.m. request, can't pay crew to wait between appt's. Call escalated as now I would be losing a full day pay. Next day, waited, but crew never showed up. I called them mid-afternoon, was informed she had cancelled work order. She "assumed", I wanted it cancelled because I was previously upset. I was never informed of or approved the cancellation and now have lost a full days pay due to this. Owner never called me to discuss.Desired Settlement: I e-mailed owner, [redacted], twice, about what happened. I felt appt. cancellation was done purposely and vindictively by office mgr. He never responded. I would like a formal letter, in writing with an apology. He has my address, phone # and e-mail address.

Business

Response:

Revdex.com - We are surprised that this customer has chosen to file a complaint with the Revdex.com. We called the customer the day before to remind her of the scheduled tree work (left a voicemail). She called back to clarify the time we would arrive. We made a mistake on our schedule and did not have her in the AM as she had previously requested. We apologized for the mistake and offered to come earlier in the day. All efforts to satisfy the customer were unsuccessful. The customer hung up on us. Our office Manager called the customer back immediately and [redacted] did not answer the phone call. We removed the job from the schedule since we were unable to reach the customer and agree upon a time. We have not cancelled the contract. We still have it here in the office and are prepared to do the work. If she'd like to call us to schedule the work, we're happy to do it.

Business

Response:

Revdex.com - We are surprised that this customer has chosen to file a complaint with the Revdex.com. We called the customer the day before to remind her of the scheduled tree work (left a voicemail). She called back to clarify the time we would arrive. We made a mistake on our schedule and did not have her in the AM as she had previously requested. We apologized for the mistake and offered to come earlier in the day. All efforts to satisfy the customer were unsuccessful. The customer hung up on us. Our office Manager called the customer back immediately and [redacted] did not answer the phone call. We removed the job from the schedule since we were unable to reach the customer and agree upon a time. We have not cancelled the contract. We still have it here in the office and are prepared to do the work. If she'd like to call us to schedule the work, we're happy to do it.

Business

Response:

Revdex.com - We are surprised that this customer has chosen to file a complaint with the Revdex.com. We called the customer the day before to remind her of the scheduled tree work (left a voicemail). She called back to clarify the time we would arrive. We made a mistake on our schedule and did not have her in the AM as she had previously requested. We apologized for the mistake and offered to come earlier in the day. All efforts to satisfy the customer were unsuccessful. The customer hung up on us. Our office Manager called the customer back immediately and Maryann did not answer the phone call. We removed the job from the schedule since we were unable to reach the customer and agree upon a time. We have not cancelled the contract. We still have it here in the office and are prepared to do the work. If she'd like to call us to schedule the work, we're happy to do it.

Consumer

Response:

I am rejecting this response because: Attached to the original complaint to the Revdex.com, was the letter I had sent to the Business owner, [redacted], it was sent to him twice by electronic mail. He NEVER responded. It also explained that the appointment was to be in the PM, (not the AM as he stated in his response to this complaint). It was because of the office manager, [redacted], and her attitude when I called back that evening, that, even after I told her I had made 3 previous calls to confirm the PM appointment, it was her quote "We can't pay our crew to wait around between appointments" tho I stated to her again, as in the 3 previous calls, including the 1st e-mail to [redacted] when he did the original estimate, that it had to be an afternoon, as I am a Contracted worker, work only for short terms, and lose pay when I don't work, and cannot afford to lose a whole day's pay. So, yes, she offered to reschedule to 1st appt. of another day. How is this offer reconciling their error when I emphasized that it had to be the PM (NOT THE A.M.) And why would I do that since I am already taking UN-PAID time off. I was very upset with her and her excuses and this is when I hung up and then shortly left to run errands, because now I would have to be there in the morning, as she stated she scheduled the appointment for. I would have to assume it was during this time that she may have called back. My error was not turning back on the recorder which was turned off for reasons previously stated in the attached letter to [redacted]. (All this was stated in the attachment letter included in the Revdex.com Complaint, which is the same letter I sent to [redacted]s personal e-mail, twice). When they didn't arrive in the time-frame as she said they would, I called her. There was no apology or effort to reconcile. She knew, from the previous day's conversation, how and why I was so upset. She stated "well, it's too late now, so there's nothing she can do". [redacted] stated she just "assumed" I wanted to cancel the order since I didn't answer the phone when she called back. There was never a call-back or e-mail from the owner since to reconcile this.. What respected company would handle a customer in this manner? I would get fired on the spot if I did this to a customer, cancelled a field order, because we messed up on a scheduling time, and then took it upon myself to cancel it due to their dissatisfaction without their request. I lost a full days pay, $369.12, waiting for his crew to show up. I have since hired a different company to do this job and the work has been completed, in a timely manner, by that company. Also, I did have to take another half day from work again and lose more pay to finally get this job done. They can say their contract is still "open" however, they cancelled themselves, the date and work the contract was signed for, all without the required 3 day notice to do so, and, NEVER contacted me back to resolve the problem. The most unprofessional company I have ever worked with, and the only company that has cost me a full day's pay.

Consumer

Response:

I am rejecting this response because: Attached to the original complaint to the Revdex.com, was the letter I had sent to the Business owner, [redacted], it was sent to him twice by electronic mail. He NEVER responded. It also explained that the appointment was to be in the PM, (not the AM as he stated in his response to this complaint). It was because of the office manager, [redacted], and her attitude when I called back that evening, that, even after I told her I had made 3 previous calls to confirm the PM appointment, it was her quote "We can't pay our crew to wait around between appointments" tho I stated to her again, as in the 3 previous calls, including the 1st e-mail to [redacted] when he did the original estimate, that it had to be an afternoon, as I am a Contracted worker, work only for short terms, and lose pay when I don't work, and cannot afford to lose a whole day's pay. So, yes, she offered to reschedule to 1st appt. of another day. How is this offer reconciling their error when I emphasized that it had to be the PM (NOT THE A.M.) And why would I do that since I am already taking UN-PAID time off. I was very upset with her and her excuses and this is when I hung up and then shortly left to run errands, because now I would have to be there in the morning, as she stated she scheduled the appointment for. I would have to assume it was during this time that she may have called back. My error was not turning back on the recorder which was turned off for reasons previously stated in the attached letter to [redacted]. (All this was stated in the attachment letter included in the Revdex.com Complaint, which is the same letter I sent to [redacted]s personal e-mail, twice). When they didn't arrive in the time-frame as she said they would, I called her. There was no apology or effort to reconcile. She knew, from the previous day's conversation, how and why I was so upset. She stated "well, it's too late now, so there's nothing she can do". [redacted] stated she just "assumed" I wanted to cancel the order since I didn't answer the phone when she called back. There was never a call-back or e-mail from the owner since to reconcile this.. What respected company would handle a customer in this manner? I would get fired on the spot if I did this to a customer, cancelled a field order, because we messed up on a scheduling time, and then took it upon myself to cancel it due to their dissatisfaction without their request. I lost a full days pay, $369.12, waiting for his crew to show up. I have since hired a different company to do this job and the work has been completed, in a timely manner, by that company. Also, I did have to take another half day from work again and lose more pay to finally get this job done. They can say their contract is still "open" however, they cancelled themselves, the date and work the contract was signed for, all without the required 3 day notice to do so, and, NEVER contacted me back to resolve the problem. The most unprofessional company I have ever worked with, and the only company that has cost me a full day's pay.

Consumer

Response:

I am rejecting this response because: Attached to the original complaint to the Revdex.com, was the letter I had sent to the Business owner, [redacted], it was sent to him twice by electronic mail. He NEVER responded. It also explained that the appointment was to be in the PM, (not the AM as he stated in his response to this complaint). It was because of the office manager, [redacted], and her attitude when I called back that evening, that, even after I told her I had made 3 previous calls to confirm the PM appointment, it was her quote "We can't pay our crew to wait around between appointments" tho I stated to her again, as in the 3 previous calls, including the 1st e-mail to [redacted] when he did the original estimate, that it had to be an afternoon, as I am a Contracted worker, work only for short terms, and lose pay when I don't work, and cannot afford to lose a whole day's pay. So, yes, she offered to reschedule to 1st appt. of another day. How is this offer reconciling their error when I emphasized that it had to be the PM (NOT THE A.M.) And why would I do that since I am already taking UN-PAID time off. I was very upset with her and her excuses and this is when I hung up and then shortly left to run errands, because now I would have to be there in the morning, as she stated she scheduled the appointment for. I would have to assume it was during this time that she may have called back. My error was not turning back on the recorder which was turned off for reasons previously stated in the attached letter to [redacted]. (All this was stated in the attachment letter included in the Revdex.com Complaint, which is the same letter I sent to [redacted]s personal e-mail, twice). When they didn't arrive in the time-frame as she said they would, I called her. There was no apology or effort to reconcile. She knew, from the previous day's conversation, how and why I was so upset. She stated "well, it's too late now, so there's nothing she can do". [redacted] stated she just "assumed" I wanted to cancel the order since I didn't answer the phone when she called back. There was never a call-back or e-mail from the owner since to reconcile this.. What respected company would handle a customer in this manner? I would get fired on the spot if I did this to a customer, cancelled a field order, because we messed up on a scheduling time, and then took it upon myself to cancel it due to their dissatisfaction without their request. I lost a full days pay, $369.12, waiting for his crew to show up. I have since hired a different company to do this job and the work has been completed, in a timely manner, by that company. Also, I did have to take another half day from work again and lose more pay to finally get this job done. They can say their contract is still "open" however, they cancelled themselves, the date and work the contract was signed for, all without the required 3 day notice to do so, and, NEVER contacted me back to resolve the problem. The most unprofessional company I have ever worked with, and the only company that has cost me a full day's pay.