In review of your message, we understand the best thing for all parties to rectify this situation on a positive note is just to take our losses In exchange for a positive review, the complainant is welcome to come by our Mesa location and pick up her items They will be delivered there by the end of the business day on Thursday September 7,
Only one day had passed from the initial visit which is an unreasonable amount of time to give to call in with a credit card to pay for the depositI had all intentions of calling in to proceed with the orderI had spoke with the company on more than one occasion and with Neal over the phone so the excuse that he did not have my phone number is falseThe fact still remains that upon returning to my home he should have provided me with a noticeHe should have never entered my home without first asking if an adult was home regardless of what the two kids offeredAccording to them he said that he needed to do something with the blinds and they never laughed at himI will not be paying the $trip charge for the hassle and inconvenience this has caused and the company can simply keep the blinds
After the original service date, she stated that she would call the office with her credit card number to give us the deposit to place the order for therepairsWe require a 50% deposit upfront for all work and orders which was communicated to the customer in advanceWe brought the parts to
berepaired and waited for her to call in her 50% deposit which she communicated to Neal on the phone that she would do immediatelyShe never called in ormade any attempts to contact usDue to the fact that we had the wrong number for her that was provided by her mother to us, Neal was out in that area ona separate repair call so he stopped by the customers home as a convenience and follow up to see if the customer was still interested in the job beingcompletedNeal knocked on the door and her son who recognized him from the day before invited him inNeal entered the house and never left theentrywayThe kids never told Neal that there was no adult home until after he was inside the residenceImmediately the dog jumped up and bit Neal onthe arm and ripped his shirtThe children started laughingAt that point, Neal left and within an hour, *** called Neal and she asked him for thestory of what happened and as he started the conversation, she immediately became angry and defensive as she stated that he was trespassing and did nothave permission to come to her home, however, Neal was invited into the home by the kids who recognized him from the day before*** decidedthat at this point she did not want to pursue the repair and requested her items returned, and we agreed to do so as soon as the $trip charge is paid to uswhich is part of any home repair we do and every customer who calls in for a home repair is advised of up frontShe wanted to take no responsibility forany of the happenings and all we are interested in is getting paid for our initial trip charge of $We were not at fault in anything here and we neverthreatened to take even the dog bite to the authorities and cause more issues for the customerWe merely are owed $for the initial trip charge and sheis using the Revdex.com as a platform when no wrong doing was done on our partShe has also had conversations with the office threatening us and we werenothing but polite to her every step of the wayOnce our $trip charge is received, she is more than welcome to come to our repair office in Glendaleand pick up her parts.If you have any questions, please feel free to contact Neal directly at ***
In review of your message, we understand the best thing for all parties to rectify this situation on a positive note is just to take our losses In exchange for a positive review, the complainant is welcome to come by our Mesa location and pick up her items They will be delivered there by the end of the business day on Thursday September 7,
Only one day had passed from the initial visit which is an unreasonable amount of time to give to call in with a credit card to pay for the depositI had all intentions of calling in to proceed with the orderI had spoke with the company on more than one occasion and with Neal over the phone so the excuse that he did not have my phone number is falseThe fact still remains that upon returning to my home he should have provided me with a noticeHe should have never entered my home without first asking if an adult was home regardless of what the two kids offeredAccording to them he said that he needed to do something with the blinds and they never laughed at himI will not be paying the $trip charge for the hassle and inconvenience this has caused and the company can simply keep the blinds
After the original service date, she stated that she would call the office with her credit card number to give us the deposit to place the order for therepairsWe require a 50% deposit upfront for all work and orders which was communicated to the customer in advanceWe brought the parts to
berepaired and waited for her to call in her 50% deposit which she communicated to Neal on the phone that she would do immediatelyShe never called in ormade any attempts to contact usDue to the fact that we had the wrong number for her that was provided by her mother to us, Neal was out in that area ona separate repair call so he stopped by the customers home as a convenience and follow up to see if the customer was still interested in the job beingcompletedNeal knocked on the door and her son who recognized him from the day before invited him inNeal entered the house and never left theentrywayThe kids never told Neal that there was no adult home until after he was inside the residenceImmediately the dog jumped up and bit Neal onthe arm and ripped his shirtThe children started laughingAt that point, Neal left and within an hour, *** called Neal and she asked him for thestory of what happened and as he started the conversation, she immediately became angry and defensive as she stated that he was trespassing and did nothave permission to come to her home, however, Neal was invited into the home by the kids who recognized him from the day before*** decidedthat at this point she did not want to pursue the repair and requested her items returned, and we agreed to do so as soon as the $trip charge is paid to uswhich is part of any home repair we do and every customer who calls in for a home repair is advised of up frontShe wanted to take no responsibility forany of the happenings and all we are interested in is getting paid for our initial trip charge of $We were not at fault in anything here and we neverthreatened to take even the dog bite to the authorities and cause more issues for the customerWe merely are owed $for the initial trip charge and sheis using the Revdex.com as a platform when no wrong doing was done on our partShe has also had conversations with the office threatening us and we werenothing but polite to her every step of the wayOnce our $trip charge is received, she is more than welcome to come to our repair office in Glendaleand pick up her parts.If you have any questions, please feel free to contact Neal directly at ***