SYNNEX spoke with the customer todayThis was a three party transaction involving SYNNEX's *** Contract, the customer, and the *** ** ***The wire was received from the *** ** *** and not the customerWe agreed with the customer to return the wire to the *** ** ***
in the next hoursThe customer will seek to retrieve their funds from ***We consider this matter closed
As previously noted, we are unable to return the payment directly to the consumer as the consumer is not the party that made the payment to SYNNEXThe payment is being returned to the agency that originated it
Customer and my team are working together to resolve open issues
SYNNEX spoke with the customer todayThis was a three party transaction involving SYNNEX's *** Contract, the customer, and the *** ** ***The wire was received from the *** ** *** and not the customerWe agreed with the customer to return the wire to the *** ** ***
in the next hoursThe customer will seek to retrieve their funds from ***We consider this matter closed
We don’t accept it because Synnex has not comply with their agreement to return the funds/payment
As previously noted, we are unable to return the payment directly to the consumer as the consumer is not the party that made the payment to SYNNEXThe payment is being returned to the agency that originated it
We understand that it can't be returned to us But it hasn't been returned to the Department of State
Customer and my team are working together to resolve open issues