Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI believe a full refund of $for the bed, plus $for the delivery is an acceptable resolution.
Sincerely,
*** ***
Case # ***To whom it may concern ....I would like to apologize to Mr*** for any inconvenience he may have had with his purchase.It sounds as if B***'s has tried to do the right thing but the product has failedI would like to say thatI talked to our service department and they have
expressed that we have had little problems with theproductWe have sold more than of them to dateAnd have had less than know problemsIknow this doesnt remedy your currant problemSo we are willing to give Mr*** a full refundplus his deliver fee from the outside delivery companyWe will also include free pick up of thepurchaseIf this is acceptable to Mr***, just let me know thru this correspondence and I' ll haveour customer service department contact him.Michael B***Bailey's Furniture
As manager of the Soldotna location of Bailey's Furniture I have been asked to reply to the complaint filed by Mr*** *** regarding his furnitureHe feels we have the furniture in the original (discontinued) color because he received an ottoman in this color but not the sectionalI contacted
him regarding this issue today, October I explained that the fabric is discontinued and will not become available againI asked him what we could do to work things out His complaint with the Revdex.com does not have a requested resolutionHe said he wants the furniture in the original offered fabricI re-stated that the fabric was no longer availableHe doesn't believe this to be trueI told him that the offer for a refund still standsHe does not want a refundI apologized for making him feel misleadI thought perhaps the manufacturer would be a good place to ask if we were telling him the truthHe agreed to contact the manufacturer and find out for himselfThis is the best we have to offerEvery day in our line of business fabric gets discontinued and replacedIt is not every day an order shows up at our warehouse in a different color without our knowledgeWe feel we have done everything, considering the circumstances, in our power to help Mr ***.
Sincerely,
John M***, Manager
Bailey's Furniture Soldotna
Complaint: ***I am rejecting this response because:
on 8/a gentleman from the warehouse came to my home to take a look at the furniture including the mattressI was told that a manager would be coming but the gentleman that came let me know that he was not a managerI told him all about what had been going on from my previous transaction he like the other sales reps gave me advice on how I could be dishonest in order to help get my mattress returnedI just don't understand why I keep getting advice from Baileys employees to tell lies or act out of character to get around their policiesI totally understand their no refund policy when it comes to mattresses...I am not saying that was not told to me because as earlier stated the sales rep *** did tell me that they had a no refund policy on mattressesI was given a copy of the notes taken and told that I would hear from a manager either Sunday or Monday 8/or 8/
I did get a call from the warehouse manager but it wasn't till 8/He let me know the going forward plan when it came to the dressers and the fireplace TV standHe also went over the information he had gotten back from the manufacture of the mattress and they ultimately said that it was not covered by their warrantiesI also agree with this...this issue is clearly not the manufacture's issue or fault
I made a call to the store and was able to reach the manager that replied to this Revdex.com caseI heard his decision and his side of the storyI understand that he was not there during the sales rep *** and our interaction so he said that he has to side with his sales rep*** told him that she never told me about the "loop hole" where I could just say that the mattress I got did not feel the same as the one on the sales floorFrom what *** was told (and has to go by) is that I was lying and made this whole interaction up
I have worked in Customer Service and in Sales for over years and I have seen unethical sales and reps that don't follow their companies ethics guidelines so I guess I understand why *** would not want to tell the truth. In most cases the company will make it right for good customers because of the relationship and then coach their team based on the result of these kinds of things I am just coming from a very happy customer who just got a custom office this year in Jan for $and if you walk through my home you will see a dining room table and chair set as well as bar stools from Baileys. We were happy to be upgrading our queen bedroom set that we originally purchased from Baileys to a King and we are very unpleased with the decision that was made
I wish that I were viewed as a valued customer but based on the interaction that I have had I now know that I am notIf I owned this business I wouldn't let a penny hold up a dimeSo I guess good job *** take that 5k sale and I hope you get a big commission check but I will no longer be shipping at this company because they have stood by this sales interaction that was completely unethical
Once a happy and loyal customer,***
Here at Bailey's Furniture we do not offer a Sleep Guarantee on ourmattresses, which is our first Policy on our Top Ten AgreementThisagreement was also signed and dated by *** *** at time ofpurchase.(Attached to this email is the signed Top Ten Agreement)On 8-18-one of my managers
scheduled a Service inspection for Ms.*** on 8-22-After the inspection was made, my warehousemanager sent the information gathered to the manufacturer for reviewThemanufacture responded saying the inspection that was done does notshow any defects with the mattressSo we are unable to exchange themattress at this timeThe other items that were delivered with some issuesare being addressed and will be resolved very soon.Please let me know if you have any further questions.Best,
*** ***Store ManagerBailey's Furniture***
I am rejecting this reply because:If I come to Michael B***'s home when not expected, say a weekend, not an appointed time, and he too refuses to open to the door to me, especially if I am behaving like a lunatic banging on the door, beating on the door (which is exactly what his employees were doing) I wouldn't blame him either for not opening it.Especially, if he too had a child of his inside. The fact is, B***'s also never arrived at the date scheduled, the one on which "Steve" and I had agreed onI know a "circling of the wagons" maneuver when I see one.I really had thought better of Bailey'sI've done business with them for years, first in Anchorage, and then now in WasillaI bought much more than just one recliner over the yearsHowever, this was the first time I've had to do anything regarding a warrenty, We never had problems like this beforebecause we've always used "Pressed For Time" movers both here and in AnchorageLive and learn, all you people. No reply would be better than insults poured on abuse already givenSo much for the "Choose Respect" campaign in AlaskaI knew it was a farce the day Parnell first published itThis is Alaska!Buyer Beware. I wish no further contact or anything else from this businessGoodbye Complaint: ***Sincerely,*** ***
To whom it may concern, after deliberating with our Wasilla manager and repairfacility, I believe we did everything possible to order, pick up and repair accordingto the factory warranty and B***'s Furniture guidelinesWe cannot fix an item ifthe consumer wont open their door for our delivery
personnelthis point, Ms *** *** will need to provide her own transportation of therecliner and schedule an appointment with Steve for repairs.With best regards,Michael B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI believe a full refund of $for the bed, plus $for the delivery is an acceptable resolution.
Sincerely,
*** ***
Case # ***To whom it may concern ....I would like to apologize to Mr*** for any inconvenience he may have had with his purchase.It sounds as if B***'s has tried to do the right thing but the product has failedI would like to say thatI talked to our service department and they have
expressed that we have had little problems with theproductWe have sold more than of them to dateAnd have had less than know problemsIknow this doesnt remedy your currant problemSo we are willing to give Mr*** a full refundplus his deliver fee from the outside delivery companyWe will also include free pick up of thepurchaseIf this is acceptable to Mr***, just let me know thru this correspondence and I' ll haveour customer service department contact him.Michael B***Bailey's Furniture
As manager of the Soldotna location of Bailey's Furniture I have been asked to reply to the complaint filed by Mr*** *** regarding his furnitureHe feels we have the furniture in the original (discontinued) color because he received an ottoman in this color but not the sectionalI contacted
him regarding this issue today, October I explained that the fabric is discontinued and will not become available againI asked him what we could do to work things out His complaint with the Revdex.com does not have a requested resolutionHe said he wants the furniture in the original offered fabricI re-stated that the fabric was no longer availableHe doesn't believe this to be trueI told him that the offer for a refund still standsHe does not want a refundI apologized for making him feel misleadI thought perhaps the manufacturer would be a good place to ask if we were telling him the truthHe agreed to contact the manufacturer and find out for himselfThis is the best we have to offerEvery day in our line of business fabric gets discontinued and replacedIt is not every day an order shows up at our warehouse in a different color without our knowledgeWe feel we have done everything, considering the circumstances, in our power to help Mr ***.
Sincerely,
John M***, Manager
Bailey's Furniture Soldotna
Complaint: ***I am rejecting this response because:
on 8/a gentleman from the warehouse came to my home to take a look at the furniture including the mattressI was told that a manager would be coming but the gentleman that came let me know that he was not a managerI told him all about what had been going on from my previous transaction he like the other sales reps gave me advice on how I could be dishonest in order to help get my mattress returnedI just don't understand why I keep getting advice from Baileys employees to tell lies or act out of character to get around their policiesI totally understand their no refund policy when it comes to mattresses...I am not saying that was not told to me because as earlier stated the sales rep *** did tell me that they had a no refund policy on mattressesI was given a copy of the notes taken and told that I would hear from a manager either Sunday or Monday 8/or 8/
I did get a call from the warehouse manager but it wasn't till 8/He let me know the going forward plan when it came to the dressers and the fireplace TV standHe also went over the information he had gotten back from the manufacture of the mattress and they ultimately said that it was not covered by their warrantiesI also agree with this...this issue is clearly not the manufacture's issue or fault
I made a call to the store and was able to reach the manager that replied to this Revdex.com caseI heard his decision and his side of the storyI understand that he was not there during the sales rep *** and our interaction so he said that he has to side with his sales rep*** told him that she never told me about the "loop hole" where I could just say that the mattress I got did not feel the same as the one on the sales floorFrom what *** was told (and has to go by) is that I was lying and made this whole interaction up
I have worked in Customer Service and in Sales for over years and I have seen unethical sales and reps that don't follow their companies ethics guidelines so I guess I understand why *** would not want to tell the truth. In most cases the company will make it right for good customers because of the relationship and then coach their team based on the result of these kinds of things I am just coming from a very happy customer who just got a custom office this year in Jan for $and if you walk through my home you will see a dining room table and chair set as well as bar stools from Baileys. We were happy to be upgrading our queen bedroom set that we originally purchased from Baileys to a King and we are very unpleased with the decision that was made
I wish that I were viewed as a valued customer but based on the interaction that I have had I now know that I am notIf I owned this business I wouldn't let a penny hold up a dimeSo I guess good job *** take that 5k sale and I hope you get a big commission check but I will no longer be shipping at this company because they have stood by this sales interaction that was completely unethical
Once a happy and loyal customer,***
Here at Bailey's Furniture we do not offer a Sleep Guarantee on ourmattresses, which is our first Policy on our Top Ten AgreementThisagreement was also signed and dated by *** *** at time ofpurchase.(Attached to this email is the signed Top Ten Agreement)On 8-18-one of my managers
scheduled a Service inspection for Ms.*** on 8-22-After the inspection was made, my warehousemanager sent the information gathered to the manufacturer for reviewThemanufacture responded saying the inspection that was done does notshow any defects with the mattressSo we are unable to exchange themattress at this timeThe other items that were delivered with some issuesare being addressed and will be resolved very soon.Please let me know if you have any further questions.Best,
*** ***Store ManagerBailey's Furniture***
I am rejecting this reply because:If I come to Michael B***'s home when not expected, say a weekend, not an appointed time, and he too refuses to open to the door to me, especially if I am behaving like a lunatic banging on the door, beating on the door (which is exactly what his employees were doing) I wouldn't blame him either for not opening it.Especially, if he too had a child of his inside. The fact is, B***'s also never arrived at the date scheduled, the one on which "Steve" and I had agreed onI know a "circling of the wagons" maneuver when I see one.I really had thought better of Bailey'sI've done business with them for years, first in Anchorage, and then now in WasillaI bought much more than just one recliner over the yearsHowever, this was the first time I've had to do anything regarding a warrenty, We never had problems like this beforebecause we've always used "Pressed For Time" movers both here and in AnchorageLive and learn, all you people. No reply would be better than insults poured on abuse already givenSo much for the "Choose Respect" campaign in AlaskaI knew it was a farce the day Parnell first published itThis is Alaska!Buyer Beware. I wish no further contact or anything else from this businessGoodbye Complaint: ***Sincerely,*** ***
To whom it may concern, after deliberating with our Wasilla manager and repairfacility, I believe we did everything possible to order, pick up and repair accordingto the factory warranty and B***'s Furniture guidelinesWe cannot fix an item ifthe consumer wont open their door for our delivery
personnelthis point, Ms *** *** will need to provide her own transportation of therecliner and schedule an appointment with Steve for repairs.With best regards,Michael B***