SYNNEX spoke with the customer today. This was a three party transaction involving SYNNEX's [redacted] Contract, the customer, and the [redacted]. The wire was received from the [redacted] and not the customer. We agreed with the customer to return the wire to the [redacted]...
in the next 24 hours. The customer will seek to retrieve their funds from [redacted]. We consider this matter closed.
As previously noted, we are unable to return the payment directly to the consumer as the consumer is not the party that made the payment to SYNNEX. The payment is being returned to the agency that originated it.
SYNNEX spoke with the customer today. This was a three party transaction involving SYNNEX's [redacted] Contract, the customer, and the [redacted]. The wire was received from the [redacted] and not the customer. We agreed with the customer to return the wire to the [redacted]...
in the next 24 hours. The customer will seek to retrieve their funds from [redacted]. We consider this matter closed.
As previously noted, we are unable to return the payment directly to the consumer as the consumer is not the party that made the payment to SYNNEX. The payment is being returned to the agency that originated it.
Customer and my team are working together to resolve open issues.