[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10570515
I am rejecting this response because:
1) It is anti-consumer for Baileys
Cleaners not to post signage reflecting both the fact that Baileys Cleaners
does NOT ACCEPT CHECKS and also ONLY ACCEPTS CREDIT/DEBIT CARDS and CASH.
I strongly recommend that Bailey's Cleaners **mediately adopt the practice.
2) As stated in my
complaint, I had less than one dollar with me when I came to pick up my dry
cleaned clothes and I did not/do not have a credit card.
3) To counter Mr. K**'s
suggestion to use a debit card - I do not own a debit card (and no, it is not
because of poor credit; quite the contrary, I have excellent credit).
4) I recommend that Mr.
K** remember that not everyone enjoys his economic status.
5) Mr. K**'s clerk was adamant about not accepting checks
so I do not believe someone would have made an exception if I had told them
that I had planned to wear the dry cleaned clothes at my Mother's funeral
events. 6) What is the point of notifying customers about payment options when they pick up their
dry cleaned items? That is after the fact. It is too late.
7) Learning about Mr. K**'s anti-check policy at Bailey's Cleaners during the time I had expected to pick up my dry cleaned clothes caused me irreparable damage.
8) I shall always remember my 3-31-2015 visit to Baileys Cleaners and will endeavor to let others know.
Regards,
[redacted]
To Whom It May Concern,
Since October of 2013, we have decided not to accept personal checks as the payment to our services. We had a sign put on more than a year, and we personally notified to our customers when they come to pick up their clothes. We recently had our annual spring cleaning...
day and we decided to take down the sign because not one of our customers had any problems with our new policy for more than one year and a half. We still accept the credit/debit card and cash.On 03/30/2015, the customer came to pick up her clothes around 5:20pm, it has been more than a year and half since she came to our store. We informed her about the changes that we made to our store policy that we do not accept any personal checks as the payment to our service anymore, but we still accept the credit or debit card and cash. The customer then immediately became upset and started to yell and even cursed (“Ae") to our clerks and left our store. The customer did not tell us about her special circumstances, if we have known then maybe we could have found some sort of solution to the problem by calling the owner about the special exception. But, we then hear nothing from the customer until we received the complained letter from your organization.We are sorry for the inconvenience that caused to the customer who complained, however, we cannot give any discount nor refund merchandise to the customer over this matter. The customer needs to pay the full amount of $33,84 either in cash or credit/debit card to pick up her clothes. If the customer does not have any credit card then she can use her bank debit card that comes together with the checking account that the customer wishes to write check with.If you have any questions, feel free to contact me.
Regards,
Kevin K**, Owner/Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10570515
I am rejecting this response because:
1) It is anti-consumer for Baileys
Cleaners not to post signage reflecting both the fact that Baileys Cleaners
does NOT ACCEPT CHECKS and also ONLY ACCEPTS CREDIT/DEBIT CARDS and CASH.
I strongly recommend that Bailey's Cleaners **mediately adopt the practice.
2) As stated in my
complaint, I had less than one dollar with me when I came to pick up my dry
cleaned clothes and I did not/do not have a credit card.
3) To counter Mr. K**'s
suggestion to use a debit card - I do not own a debit card (and no, it is not
because of poor credit; quite the contrary, I have excellent credit).
4) I recommend that Mr.
K** remember that not everyone enjoys his economic status.
5) Mr. K**'s clerk was adamant about not accepting checks
so I do not believe someone would have made an exception if I had told them
that I had planned to wear the dry cleaned clothes at my Mother's funeral
events. 6) What is the point of notifying customers about payment options when they pick up their
dry cleaned items? That is after the fact. It is too late.
7) Learning about Mr. K**'s anti-check policy at Bailey's Cleaners during the time I had expected to pick up my dry cleaned clothes caused me irreparable damage.
8) I shall always remember my 3-31-2015 visit to Baileys Cleaners and will endeavor to let others know.
Regards,
[redacted]
To Whom It May Concern,
e") to our clerks and left our store. The customer did not tell us about her special circumstances, if we have known then maybe we could have found some sort of solution to the problem by calling the owner about the special exception. But, we then hear nothing from the customer until we received the complained letter from your organization.We are sorry for the inconvenience that caused to the customer who complained, however, we cannot give any discount nor refund merchandise to the customer over this matter. The customer needs to pay the full amount of $33,84 either in cash or credit/debit card to pick up her clothes. If the customer does not have any credit card then she can use her bank debit card that comes together with the checking account that the customer wishes to write check with.If you have any questions, feel free to contact me.
Since October of 2013, we have decided not to accept personal checks as the payment to our services. We had a sign put on more than a year, and we personally notified to our customers when they come to pick up their clothes. We recently had our annual spring cleaning...
day and we decided to take down the sign because not one of our customers had any problems with our new policy for more than one year and a half. We still accept the credit/debit card and cash.On 03/30/2015, the customer came to pick up her clothes around 5:20pm, it has been more than a year and half since she came to our store. We informed her about the changes that we made to our store policy that we do not accept any personal checks as the payment to our service anymore, but we still accept the credit or debit card and cash. The customer then immediately became upset and started to yell and even cursed (“A
Regards,
Kevin K**, Owner/Manager