Bailey's Furniture Outlet Inc

To whom it may concern, after deliberating with our Wasilla manager and repairfacility, I believe we did everything possible to order, pick up and repair accordingto the factory warranty and B[redacted]'s Furniture guidelines. We cannot fix an item ifthe consumer wont open their door for our delivery...

personnelthis point, Ms [redacted] will need to provide her own transportation of therecliner and schedule an appointment with Steve for repairs.With best regards,Michael B[redacted]

Here at Bailey's Furniture we do not offer a Sleep Guarantee on ourmattresses, which is our first Policy on our Top Ten Agreement. Thisagreement was also signed and dated by [redacted] at time ofpurchase.(Attached to this email is the signed Top Ten Agreement)On 8-18-15 one of my managers...

scheduled a Service inspection for Ms.[redacted] on 8-22-15. After the inspection was made, my warehousemanager sent the information gathered to the manufacturer for review. Themanufacture responded saying the inspection that was done does notshow any defects with the mattress. So we are unable to exchange themattress at this time. The other items that were delivered with some issuesare being addressed and will be resolved very soon.Please let me know if you have any further questions.Best,
[redacted]Store ManagerBailey's Furniture[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I believe a full refund of $340 for the bed, plus $85 for the delivery is an acceptable resolution. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
on 8/22 a gentleman from the warehouse came to my home to take a look at the furniture including the mattress. I was told that a manager would be coming but the gentleman that came let me know that he was not a manager. I told him all about what had been going on from my previous transaction he like the other 2 sales reps gave me advice on how I could be dishonest in order to help get my mattress returned. I just don't understand why I keep getting advice from Baileys employees to tell lies or act out of character to get around their policies. I totally understand their no refund policy when it comes to mattresses...I am not saying that was not told to me because as earlier stated the sales rep [redacted] did tell me that they had a no refund policy on mattresses. I was given a copy of the notes taken and told that I would hear from a manager either Sunday or Monday 8/23 or 8/24.
I did get a call from the warehouse manager but it wasn't till 8/26. He let me know the going forward plan when it came to the 2 dressers and the fireplace TV stand. He also went over the information he had gotten back from the manufacture of the mattress and they ultimately said that it was not covered by their warranties. I also agree with this...this issue is clearly not the manufacture's issue or fault.
I made a call to the store and was able to reach the manager that replied to this Revdex.com case. I heard his decision and his side of the story. I understand that he was not there during the sales rep [redacted] and our interaction so he said that he has to side with his sales rep. [redacted] told him that she never told me about the "loop hole" where I could just say that the mattress I got did not feel the same as the one on the sales floor. From what [redacted] was told (and has to go by) is that I was lying and made this whole interaction up.
I have worked in Customer Service and in Sales for over 10 years and I have seen unethical sales and reps that don't follow their companies ethics guidelines so I guess I understand why [redacted] would not want to tell the truth. In most cases the company will make it right for good customers because of the relationship and then coach their team based on the result of these kinds of things.  I am just coming from a very happy customer who just got a custom office this year in Jan for $2500 and if you walk through my home you will see a dining room table and chair set as well as bar stools from Baileys. We were happy to be upgrading our queen bedroom set that we originally purchased from Baileys to a King and we are very unpleased with the decision that was made.
I wish that I were viewed as a valued customer but based on the interaction that I have had I now know that I am not. If I owned this business I wouldn't let a penny hold up a dime. So I guess good job [redacted] take that 5k sale and I hope you get a big commission check but I will no longer be shipping at this company because they have stood by this sales interaction that was completely unethical.
Once a happy and loyal customer,[redacted]