Bailey's Holding Company

To Whom It May Concern:In our first letter of response I noted that that Mr. [redacted] had chosen the basic coverage of 60 cents pound per item and that in order to receive claim compensation that he needed to fill out a claim form that we would email over to him.  That was emailed to him on Tuesday morning, September 19th.  We also attempted to call Mr. [redacted] to talk to him about his claim, but the phone number that we have on file, which is the same number listed on his complaint, has been disconnected.We sincerely apologize for any damage caused during the course of their move with Bailey's/Allied Van Lines.  We try to handle all of our moves in a professional manner and are sorry that some times there is damage.  All shipments are given free valuation of 60 cents per pound per article at no charge and then there are additional valuation options available to purchase.  These options are explained to each customer at the time their estimate is made.  Mr. [redacted] opted for the 60 cents per pound coverage and that is what his claim settlement will be based on, but in order to have a claim settled they  must fill out a claim form and submit it to us within 9 months of delivery of their goods.  To date, a claim form has not been submitted to us and therefore we have not been given the opportunity to resolve this shippers claim issues.  They can go directly to our website at Baleysallied.com and at the bottom of the page there is a link for customers to file their claim information.   When filing his claim he will need his move registration number which is [redacted].  As you can see, Bailey's Moving & Storage is willing to try to resolve Mr. [redacted]'s claims with a settlement being based on the coverage options he chose and signed for.  But in order to do that we need him to do his part and file his claim.  If there is anything else that Bailey's can do to help resolve Mr. [redacted]'s concerns, please let us know.Sincerely,Christie B[redacted]General ManagerBailey's Moving & Storage891-296-7426

Complaint: [redacted]
I am rejecting this response because: They responded to the overcharge but what about all the damages to my belongings.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Upon reviewing the response from Baileys, there were many inaccurate statements that need to be clarified. First, Baileys never sent out two repairmen for estimates. They only sent one repairman. Only one person came out and looked at our door and he was the repairman that stated "I can TRY to match the paint but because there aren't any paint codes and this is a custom painted door, it's not a guarantee that the paint will match exactly". He also stated that they would fix the holes and the frame with putty. Those repairs would not be "pre-loss" condition. Before Baileys came out the door was brand new. The home was brand new. Hearing your repairman state that he could TRY but not guarantee the colors to match would not be pre loss condition. In addition YOUR repairman stated that they would putty the holes and when there was a drastic weather change the putty would pop off. Again that would not be pre-loss condition. Next, I have never asked you (Baileys) or our builder for a new door. We love our door and our new home. A new door was never requested on our part. We have never even talked to the builder about a door except for an estimate regarding the damages, therefore we have not asked either of you to provide a NEW door and certainly not for free. However, we are asking for you to take liability for the damages that occurred from your delivery driver. We never even denied the repairs we stated we were not going to accept them TRYING to match colors and putty in the holes that he admitted would pop off during drastic weather changes. Pre-loss condition is the condition of the residence BEFORE the damage occurred. The door was BRAND new without a scratch, hole, or chip on it before your driver damaged the door during the delivery. We are asking that our door and frame are repaired by you to pre-loss condition. In regards to the treatment per your claim team, she did curse at both my husband an I multiple times on the phone. We tried explaining that we worked very hard to purchase our first new home, and she stated she didn't care about our new home and cursed at us numerous times. In addition, she would hang up on us mid conversation. Both the delivery driver and the claims team were very unprofessional.
Sincerely,
Stephanie And Li C[redacted]

Complaint: [redacted]
I am rejecting this response because: Allied/Bailey's has given me multiple dates for delivery of my goods, and has not yet lived up to those dates.  Allied/Bailey's has also told me that they will reimburse me for  $3000.  At this point, I have no faith in this company.  I will only accept this response and resolution with the successful delivery of my goods on Sept. 13, 2017 and the reimbursement they promised.  Until then I want to keep this matter open.
Sincerely,
[redacted]

We continue to work with the Mr. [redacted] on this shipment.  We have several options that we are considering.  We have communicated with the customer that it will be delivered by September 13th.  This is beyond the terms of the delivery spread, which is unfortunate.  Allied Van...

Lines will compensate Mr. [redacted] for the delay claim on this shipment - which is $75.00 per day.  Bailey's will attempt to get this serviced earlier, but at this point, we have agreed that it will be delivered by the 13th.  This has been a long delay, for which we apologize.

The below email was sent to [redacted] this morning.   We will send him over information in regards to filing a claim as well as be happy to discuss with him any additional concerns he may have. Mr. [redacted], This is in receipt of a Revdex.com Complaint that we received in regards...

to your move from West Jordan, UT to Caldwell, ID.  I tried calling you but the phone number I have on file has been disconnected.  I want to apologize on behalf of Bailey’s Moving & Storage and myself for the problems you experienced during your recent move with us.  I am sincerely sorry to hear that you were dissatisfied with your moving experience.  We are committed to providing all of our customers with upmost professionalism and the highest level of service. Even with a very low claims ratio, any time things are being moved there is substantial risk for damage, therefore you are given valuation options before your move.   We do hope to avoid all damages but unfortunately it sounds as though you did have some.   After reviewing your file I see that you opted for the basic coverage of 60 cents pound per item.  If order for you to receive this compensation, we do need you to fill out a claim form.  I will have your move coordinator, Amy, email this information  over to you today so that you can file one, if you haven’t already done so. You also noted that Bailey’s kept increasing your price.  You did have a guaranteed price  which was originally $13,000.00.    There was a change order increasing the price to $13,600.00  for on-van storage, due to the fact that you had a delay in being able to move into your home in Caldwell, ID.   We understand that sometimes things can happen when moving into new homes, such as delays in closings, and we always try to accommodate our customer’s needs the best we can.  There is a cost involved when some of these delays  happen and we do have to pass these costs on to our customers when it’s not caused by anything we did.   If there are other issues that need to be addressed, please don’t hesitate to contact me.   We do appreciate your business and are truly sorry that you experienced dissatisfaction during your move process. Sincerely,Christie B[redacted]   Christie B[redacted] North Salt Lake - General Manager Direct: 801.296.7426 Email: [email protected] Website: http://www.baileysallied.com here...

“Customer C[redacted], We do regret that you are still unsatisfied with our response. In regards to your claim, we are receiving conflicting reports from you and our independent adjuster as far as what was said and done during the consultation at your home, but in this case, we must adhere to what we are advised by our adjusters. All of our estimates we received are based on the work described as being necessary by the in-home consultation by our adjuster. In your case, our adjusters have indicated that pre-loss condition is valued at $175. We reiterate that we are only responsible to return your damage to its pre-loss condition, certified by our independent adjuster as valued at $175 cash, or repair and you indicated that you would not accept the repair and for this reason, you have received a check for this amount to settle this claim. At this time, we must inform you that we cannot agree to any further amount and must close our claim. We hope you can understand our position and thank you for bringing your issue to our attention.  Thank you, Bailey’s Logistic Services”