Bailfish Services Reviews (%countItem)
Bailfish Services Rating
Address: 1491 Polaris Pkwy # 219, Columbus, Ohio, United States, 43240-2041
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In March of 2019 we contracted with Bailfish Services to remodel the kitchen in our home. The work began in May of 2019 and immediately after demo not only did the work on our premises start to slow down, rarely were timelines and expectations on dates communicated to us by Bailfish Services. In fact, the majority of communication from Bailfish to us was initiated by us. There would be weeks that went by when Bailfish Services was not at our home working, not in touch with us and not forthcoming about why they were not there and when they might be back. The initial expectation for the project timeline was verbally discussed as 6-8 weeks. In late July of 2019 (eleven weeks into the project), there were many incomplete installation tasks and several items that had not even started. There was no working sink and no appliances were installed. We were also very disappointed in the quality and workmanship of the installation of cabinetry, trim, flooring and electrical. All these items were discussed with Bailfish Services who assured us the work was warrantied under the contract and would be addressed. At the end of July, after our inquiry on the remaining timeline of the project and the warranty items, Bailfish Services informed us that they had run out of money and would require more money to complete the job. This was a huge disappointment and came without warning. In an attempt to salvage some of the services we contracted for, we proposed a refinement of scope for some of the remaining items of the project to which Bailfish Services agreed to, but never upheld to completion. Bailfish Services failed to meet the terms of the agreed contract and abandoned the refined scope and warranty items. We feel they were negligent in their job duties as a services company and grossly inadequate in their project management, communication and installation services
In addition, cabinetry and trim was damaged, cut and installed incorrectly. As a result, replacement pieces needed to be ordered and reinstalled at our cost. We found out the custom window was installed incorrectly and needed to be reset. All of these, and many other mistakes we can elaborate on, created additional expenses that were certainly not what we had planned on. We have detail for all the above claims if needed or requested. We have receipts for all the additional product we needed to purchase, and invoices for service work completed or quotes provided to fix all the errors committed by Bailfish Services on our home.
The *** were provided a detailed line itemed scope and contract. They used a designer outside of our company and were to provide all material. We provided over $10,000 of change orders at no cost to them. They changed the design and layout daily, failed to make timely decisions or simply didnt provide material as they were to per the contracted. When we finally said we will not perform any more work for free, they offered a settlement to finish items they listed at a discounted price. We agreed and completed those items and they never made final payments. We sent several invoices with zero response. They have not contacted us about any issues since we completed the agreed list. The kitchen was fully functional when we last worked there.
They still have a balance due on the project, and have not reported any issues to us within a timely manner, this violates the term of the contract they signed and we cannot offer any further remedies.
Bailfish Services contracted with, and paid the designer for services related to our project. There was no communication from Bailfish Services verbal or written regarding change orders in the amount of $10,000. We approved and paid for two change orders specific to range hood work and window & door upgrades. We ordered custom cabinetry based on precise measurements, we were not able to change our layout. To our knowledge, all required materials were onsite, or purchased after we were notified of need. We did reach a written agreement with Bailfish Services to finish a few items at a discounted price. Included in this agreement were outstanding warranty work items that Bailfish Services did not complete. There was no further response from Bailfish Services to follow-up on the incomplete work. The job was abandoned with no explanation. We have paid-in-full for all work completed. We fully installed the wall oven, microwave oven, gas range and refrigerator to make the kitchen functional after Bailfish Services failed to do so prior to their final visit. Our original complaint and request for resolution to this complaint stands.
Regards
We completed all items as agreed and over $10,000 worth of work that we never collected on. We informed them that of how much free work had been done and that we would no longer do anymore free work.They worked directly with the designer and had access and did change the layout.
We completed all items as agreed. They never made the agreed payments. We completed the project per the emailed agreement, they never made the agreed payment after that. They gave zero response to our attempts to collect. They have not contacted us about any issues or uncompleted work.They broke off all communication when we emailed the final invoice. They violated the terms of the contract, when they did not pay their invoice.
A contract was signed in April of 2019 to renovate a 45 square foot bathroom and work began August 1st. It has now been over 6 months and work has yet to be completed. There are large holes in my walls, items in contract ignored or forgotten, unfinished permits, and large gaps in the shower with exposed framing and insulation. I am unable to use the bathroom or move forward with any work. I have not heard from the contractor in over a month and he has not responded to any of my inquires.
received a line by line detail of what the project consisted of, those line items have been completed except for a backordered tile that we have made him aware of the backorder. The project start date was delayed months due to there being open permits from 2016 that were on the property that *** had pulled and never finalized, this was years before we had been involved but the open permit delayed our projects permitting, causing a scheduling issue. *** continually wanted work done outside the scope of the contract, for example hvac work that had been rusted out after many years of neglect. He would bring this hvac up to every trademans working in the house and causing several to leave as it was not part of there work orders. This made it difficult to move the project forward. When I would refer to the items not being in the scope or contract *** would ignore me or get argumentative. I finally gave in and repaired the hvac at NO COST to *** just to move forward. The "large gaps and holes" as described in the complaint are not included in the contract or scope, they would be change orders that have not been agreed to in writing or paid for. The design that *** went with doesn't allow the tile to finish on the window flush, so will need another trim for finish option decided on and written in a change order. The other large hole is in the dining room that the plumber needed access for plumbing, again the repair of the hole was not in the contract or scope so would be a change order not agreed to in writing. *** held me to a typo in the scope calling for moisture resistant drywall in non moisture areas, this outside of industry standards and unneeded, but *** insisted I remove the drywall and install new moisture resistant drywall as per my typo in contract. I did so. Yet *** will gets defensive when I will not do work for free that was not outlined in that same contract. *** communicates via text with me, I did not see that he had emailed me 3 days ago as it went to spam.
Although that aside I had already offered *** a 10% discount on the project over a month ago and he accepted. So he was given 10% off and holding another $1600 until the project is done. I have not been paid in full for the project.
The backordered tile arrived this week and I have already texted *** it is in and we will schedule to complete the items left in the contract.
I am happy to finish the items only in the contract only, or *** is welcome to finish with someone else and keep over $3,000 from the original amount due.(he is holding $1600, and was already discounted 10%)
I am rejecting this response because: As supporting documentation, I have submitted the contract, the original permit application, all text communications, and pictures of the current state of the bathroom. Chris states that the project was 'delayed months' due to open permits, however he fails to mention that he neglected to turn in an application until June 26th 2019. On May 18, 2019, one month after signing the contract, I asked about a timeline on the bathroom. Ten days later Chris responded that it was a "waiting game on city for permit approval". Two days later he asks if I want to move ahead without permits and he would be able to start the following week. I declined the invitation to do the work illegally. Another month goes by and I ask again about the state of the project, he openly lies about going to check on it. The date on the original public document is two days after this conversation. Another month goes by and I ask again. On July 31, 2019 I am first notified about the issue with open permits. I subsequently take care of it within the week, although the permitting department assured me these permits had no bearing on other projects.I never once asked for work to be done outside the scope of the project as the text communications show. The HVAC work that Chris references was not on the contract because I intended to rebuild the ductwork. On August 27, 2019 I saw that Chris and the plumber had decided to cut out a section of the ductwork and run plumbing through it. I had concerns about how I was going to run air to the master bedroom at this point. We met to discuss my concerns and he said it was the only way to run the plumbing and that he would 'take care of the ductwork'. There were also other signs of structural damage that we discussed (cracks on ceiling below), as the plumber had cut completely through a number of structural elements. He blamed it on someone stepping on the ceiling to the first floor, which did not seem possible given the placement of the damage being in the next room. As for 'He would bring this hvac up to every trademans working in the house', Chris scheduled a couple of guys to reinforce the floor, as per the contract. I saw that they were planning on putting a 2x8 in the way of the ductwork, again I was concerned because he had not taken a permit out for this work and I would be unable to complete the ductwork with two obstructions. Realizing that he had not communicated any of this to the carpenters, I asked them what the plan was for it. This is the only time I ever asked a tradesman about this work. We were now almost two months into this project that he said would take a matter of weeks to complete and I was worried that this would cause irreparable damage to the house. He agreed to remedy the problem, but continued to dodge my questions when I asked how. His plumber told me that they were discussing putting a soffit on the first floor, but Chris continued to downplay my concerns and avoid answering my questions.He says that he finally 'gave in', however he made no mention of making a change order or the cost of the work to me. It was also a decision that he and the plumber made without consulting me. I did not ignore any message he ever sent and I was always prompt in my responses, unlike the weeks and months I would have to wait as shown by the text communications. To this day he has not given me an actual timeline, despite my repeated efforts to get one (5/18/2019, 8/7/2019, 8/26/2019, 10/1/2019, 10/5/2019, 1/3/2019). On 10/7/2019 Chris said he would have one by the end of the day and a week went by without any communication, and I still never received one. Chris has dismissed other valid concerns that I have brought to his attention, the most serious of which was failure to use waterproofing in the tub surround. I suspect that he dismissed this concern in order to avoid having this conversation with his subcontractors and needing them to redo the work. A bucket of waterproofing was delivered to the site with the tile, but not used. I brought this to his attention on December 6, 2019. Instead of addressing this concern with his subcontractors, he responded that it was not necessary and was sent in error. Every other contractor and piece of information I have consulted on the matter states the opposite. The entire tub surround will need to be ripped out and redone due to the fact that waterproofing was not used. As for the design that I went with, it was a design that he presented to me and I agreed to. There was never any mention of having large gaps, framing and insulation exposed, holes in drywall, and incomplete work. It was a design for a completed bathroom, not a project that would take 8 months and still not be functional. Chris states that I held him to a 'typo' in the contract stating that moisture resistant board would be used in the bathroom. I would be happy to get the opinion of a qualified contractor, but a bathroom is an area of moisture and requires moisture resistant board. This is the purpose of green board, to resist mold under these conditions. Typical drywall is not adequate, which is what he initially had installed. In arguing that it was a typo, he states that he only uses moisture resistant board in showers, but the product sheet for green board explicitly states '6. Not suitable for use as a substrate for tile in wet areas such as tubs and showers, gang showers and other areas subject to direct water exposure'. *** It seems that he is willing to do or say anything including lying about standards and guidelines to avoid confronting his subcontractors with work done incorrectly. The conversation starting from November 11, 2019 is Chris' response to me asking about the drywall. It is full of threats and aggression, ending four days later with him asking 'Can you give me 2 weeks and I can have a crew there to see it through to the finish? I will waive the final payment due for the delays.' This is the 10% discount that Chris is claiming to have given me. Before the work was to begin again, he presented me with a bill equaling almost the exact amount of the 10% discount. This was for tile he forgot to include in the original contract, and I agreed to pay the remainder of the contract at completion of work. This is likely how he came up with 3k, but the actual remaining balance due is $1510.98.Chris states that he did not receive the email that I sent him. We do primarily communicate via text, yet all of the contract and payment communication is done via email. The latest of which was two months ago where he responded to two of my emails. There has never been an issue receiving communication prior to this.At this point I do not believe that he is capable of or willing to complete this project. He believes that the remainder of the work to be done should be under 3k, however I anticipate the tub surround alone will cost this much to tear out and correct. The images show the current state of the project, which I don't think anyone would touch for that amount of money, and especially not considering the tub surround.In this response, I have only addressed items that Chris brought up in his response. The provided attachments show further evidence of negligence and failure to do the work that was agreed upon, including water damage to first floor, neglecting to remove ceiling in bathroom, providing and installing a mirror, obtaining trim that was in the style of the house (all of which is specified and detailed in the contract). I can also forward all email communication if needed. Please let me know if there is any more information or documentation that you would like me to share.Thank you