Sorry for any confusion Our warranty purchased was not an extended warranty it was a year gold warranty It states that on customer receipt and a copy of the warranty is included with receipt We found that this warranty was more valuable to our customers because it covers
things within the first year that a manufactures warranty will not Mainly lighting/ electrical surges and the use of loaner tv's when parts are not available right away We have a entire stock of tv's just used for customers to borrow while their tv is in for service The typical repair time is around weeks on a tv with only a manufactures warranty our customers would be without a tv during that time period typicallyMr*** also purchased the "Gold" warranty which entitles him to half his money back in the form of a store credit if he does not use the warranty, which he has not This is another huge advantage of our gold warranty compared to a typical extended warranty It is also explained in the warranty papers which I can supply another copy of if needed I will gladly put that credit on Mr***s account and offer him a free diagnosis on his tv That will leave him with around $that can be applied to the repair of the tv or used towards another purchase After the diagnosis is done I'll see if we can help him out in regards to the price of the repair somehow.Thank you, *** *** ***
Sorry for any confusion Our warranty purchased was not an extended warranty it was a year gold warranty It states that on customer receipt and a copy of the warranty is included with receipt We found that this warranty was more valuable to our customers because it covers
things within the first year that a manufactures warranty will not Mainly lighting/ electrical surges and the use of loaner tv's when parts are not available right away We have a entire stock of tv's just used for customers to borrow while their tv is in for service The typical repair time is around weeks on a tv with only a manufactures warranty our customers would be without a tv during that time period typicallyMr*** also purchased the "Gold" warranty which entitles him to half his money back in the form of a store credit if he does not use the warranty, which he has not This is another huge advantage of our gold warranty compared to a typical extended warranty It is also explained in the warranty papers which I can supply another copy of if needed I will gladly put that credit on Mr***s account and offer him a free diagnosis on his tv That will leave him with around $that can be applied to the repair of the tv or used towards another purchase After the diagnosis is done I'll see if we can help him out in regards to the price of the repair somehow.Thank you, *** *** ***