At this time, I have been contacted directly by Carol's Daughter, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because: they did not address the issueThey sent another shipment which was missing items and damaged as wellThey do not respond to emailsI still have not talked to anyone directly and they refuse to contact me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
At this time, I have been contacted directly by Carol's Daughter, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I am not sure why they are refusing to resolve my issueThere is nothing on their website that
states that I will be charged an additional shipping fee and I had them contact *** to confirm there was an additional fee to which they replied that 'it is including customs and taxes and that it states on their website the customer is responsible for customs and taxes and refusal to pay will be a forfeit of my package/refund' I let them know that *** said that customs and taxes for my package were only $which I will gladly pay for and that there was still a $shipping fee that is unaccounted for and they would not address that issue or answer me back I regards to this. lease note that my complaint is not I'm regards to customs and taxesI will pay those for any orderThe issue is that their website states that orders being shipped to Canada will be charged $for shipping which I paid when checking outAgain, the issue is only that there was an unadvised shipping fee and I would just like a refund for my order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Carol's Daughter, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They sent a generic email saying they were sorry. They did not address the issue(poor customer service and missing and damaged items)...
they mentioned shipping a new shipment but I have not received a tracking number or the items. They do no respond to the emails I send and when I phone in I get hung up on. I am still very frustrated and upset and out a lot of money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carol's Daughter, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)After 90 minutes on hold customer service finally picked up and I was issued a refund yesterday , a full 2 months after...
they received my return. At the start of my call it said I was number 3 in the queue yet ut took 90 minutes for them to pick up.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello Roxanne, Thank you...
contacting carolsdaughter.comPrior to our conversation your order was damaged in transit. We will send out a replacement with no additional cost. Due to resending these items, they will be NONREFUNDABLE. It will be delivered by UPS Ground to 307 Selby Ave Saint Paul, MN 55102. Here's your new order number 368588651, please contact Customer Service within 2-3 Business Days so we can provide the tracking information Should you have any questions please feel free to email us at [email protected] Customer Service Representatives are available from Monday to Friday 10 AM-6 PM EST excluding Holidays.Note: Discounts cannot be applied to orders after your order is placed. If Coupon Code is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons. Only ONE promo code may be valid per order. Sorry, non-combineable promo codes will NOT be processed. Regards,Carols Daughter Customer Service Hello Roxanne, Thank you contacting carolsdaughter.comPrior to our conversation your order was damaged in transit. We will send out a replacement with no additional cost. Due to resending these items, they will be NONREFUNDABLE. It will be delivered by UPS Ground to 307 Selby Ave Saint Paul, MN 55102. Here's your new order number 368588651, please contact Customer Service within 2-3 Business Days so we can provide the tracking information Should you have any questions please feel free to email us at [email protected] Customer Service Representatives are available from Monday to Friday 10 AM-6 PM EST excluding Holidays.Note: Discounts cannot be applied to orders after your order is placed. If Coupon Code is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons. Only ONE promo code may be valid per order. Sorry, non-combineable promo codes will NOT be processed. Regards,Carols Daughter Customer Service Hello Roxanne, Thank you contacting carolsdaughter.comPrior to our conversation your order was damaged in transit. We will send out a replacement with no additional cost. Due to resending these items, they will be NONREFUNDABLE. It will be delivered by UPS Ground to 307 Selby Ave Saint Paul, MN 55102. Here's your new order number 368588651, please contact Customer Service within 2-3 Business Days so we can provide the tracking information Should you have any questions please feel free to email us at [email protected] Customer Service Representatives are available from Monday to Friday 10 AM-6 PM EST excluding Holidays.Note: Discounts cannot be applied to orders after your order is placed. If Coupon Code is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons. Only ONE promo code may be valid per order. Sorry, non-combineable promo codes will NOT be processed. Regards,Carols Daughter Customer Service
Revdex.com:At this time, I have not been contacted by Carol's Daughter, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Carol's Daughter, Inc. regarding complaint ID ***.Sincerely,*** ***
At this time, I have been contacted directly by Carol's Daughter, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because: they did not address the issueThey sent another shipment which was missing items and damaged as wellThey do not respond to emailsI still have not talked to anyone directly and they refuse to contact me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
At this time, I have been contacted directly by Carol's Daughter, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I am not sure why they are refusing to resolve my issueThere is nothing on their website that
states that I will be charged an additional shipping fee and I had them contact *** to confirm there was an additional fee to which they replied that 'it is including customs and taxes and that it states on their website the customer is responsible for customs and taxes and refusal to pay will be a forfeit of my package/refund' I let them know that *** said that customs and taxes for my package were only $which I will gladly pay for and that there was still a $shipping fee that is unaccounted for and they would not address that issue or answer me back I regards to this. lease note that my complaint is not I'm regards to customs and taxesI will pay those for any orderThe issue is that their website states that orders being shipped to Canada will be charged $for shipping which I paid when checking outAgain, the issue is only that there was an unadvised shipping fee and I would just like a refund for my order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Carol's Daughter, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Carol's Daughter, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Carol's Daughter, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
At this time, I have been contacted directly by Carol's Daughter, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They sent a generic email saying they were sorry. They did not address the issue(poor customer service and missing and damaged items)...
they mentioned shipping a new shipment but I have not received a tracking number or the items. They do no respond to the emails I send and when I phone in I get hung up on. I am still very frustrated and upset and out a lot of money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carol's Daughter, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)After 90 minutes on hold customer service finally picked up and I was issued a refund yesterday , a full 2 months after...
they received my return. At the start of my call it said I was number 3 in the queue yet ut took 90 minutes for them to pick up.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello Roxanne, Thank you...
contacting carolsdaughter.comPrior to our conversation your order was damaged in transit. We will send out a replacement with no additional cost. Due to resending these items, they will be NONREFUNDABLE. It will be delivered by UPS Ground to 307 Selby Ave Saint Paul, MN 55102. Here's your new order number 368588651, please contact Customer Service within 2-3 Business Days so we can provide the tracking information Should you have any questions please feel free to email us at [email protected] Customer Service Representatives are available from Monday to Friday 10 AM-6 PM EST excluding Holidays.Note: Discounts cannot be applied to orders after your order is placed. If Coupon Code is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons. Only ONE promo code may be valid per order. Sorry, non-combineable promo codes will NOT be processed. Regards,Carols Daughter Customer Service Hello Roxanne, Thank you contacting carolsdaughter.comPrior to our conversation your order was damaged in transit. We will send out a replacement with no additional cost. Due to resending these items, they will be NONREFUNDABLE. It will be delivered by UPS Ground to 307 Selby Ave Saint Paul, MN 55102. Here's your new order number 368588651, please contact Customer Service within 2-3 Business Days so we can provide the tracking information Should you have any questions please feel free to email us at [email protected] Customer Service Representatives are available from Monday to Friday 10 AM-6 PM EST excluding Holidays.Note: Discounts cannot be applied to orders after your order is placed. If Coupon Code is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons. Only ONE promo code may be valid per order. Sorry, non-combineable promo codes will NOT be processed. Regards,Carols Daughter Customer Service Hello Roxanne, Thank you contacting carolsdaughter.comPrior to our conversation your order was damaged in transit. We will send out a replacement with no additional cost. Due to resending these items, they will be NONREFUNDABLE. It will be delivered by UPS Ground to 307 Selby Ave Saint Paul, MN 55102. Here's your new order number 368588651, please contact Customer Service within 2-3 Business Days so we can provide the tracking information Should you have any questions please feel free to email us at [email protected] Customer Service Representatives are available from Monday to Friday 10 AM-6 PM EST excluding Holidays.Note: Discounts cannot be applied to orders after your order is placed. If Coupon Code is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons. Only ONE promo code may be valid per order. Sorry, non-combineable promo codes will NOT be processed. Regards,Carols Daughter Customer Service