Baird's Dry Cleaners

Complaint: ***I am rejecting this response because:
I have already provided the requested information via email.Sincerely,*** ***

After several attempts to reach *** *** by phone we were able to reach him by email and asked him to call us to discuss his complaint. Brandi Adams spoke with him on Monday, May 21st on the phone and they came to an agreement that we would send him a check for $to reimburse him for
the cost of his laundry that he was dissatisfied with. The customer, *** *** seemed satisfied with this solution. Baird's Dry Cleaners mailed the check to him on Tuesday, May 22nd. Tell us why here

this is in response to CID ***We are in possession of the dress and have spoken with Ms*** and we are working on a resolution with her. Thank you, Marcie H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This customer has been in touch with Baird's. The owner spoke to him and asked for his help in locating these items he says he dropped off. She asked him to provide a brand name or names so that we can do a search in our system to try to locate the items and he
refused. It's difficult to find something when you don't know what you're looking for. We use a barcoding system, so if the items were scanned in and had been brought in previously they would come up under his name. She told him we would continue to look for the bag he dropped off and that we needed more time to search.We are sorry he is unhappy and we are trying to do what we can to resolve the issue

I'm sorry Ms*** feels she was treated without regard in this situation. I am the owner and I was the one who checked in the piece to be cleaned. I made a note on the invoice that the vinyl trim was peeling and damaged BEFORE we cleaned it. It was not in pristine
condition when it was brought here to be cleaned. I'm sorry that she wasn't told when she picked it up that it was damaged. I did check with our seamstress to see if it could be repaired and as stated she said no. The damage that I saw before it was cleaned and after looked to be a manufacturer's defect. I'm sorry that she doesn't feel that is possible. We value our customers and try our best to make them happy, unfortunately that's not always the case. I talked with Ms*** and offered to repair it if possible as stated. I stand by my decision as the blazer was already damaged when she brought it in to be cleaned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Furthermore, after my conversation with Brandie, and finding out that she is tackling these issues head on, I feel confident that this company will continue to pursue a better approach to customer service in the future. This was never about the money, but about simply "doing the right thing", which they did
Sincerely,
*** ***

This customer did call Baird's and spoke to the bookkeeperI am the bookkeeper and told her that I would call her back next week after I spoke to the ownerShe called 6-4-and filed the complaint on 6-12- I did check into the charges and determined that of the tickets
were woman's clothing; tkts on 9-5-and a wedding dress preservation picked up on 12/30/ The other charges are for men's clothing When they came in August to change the accounts, both accounts were merged into hers and his name was not added to the accountI don't know who they talked to at that time, but that was the end resultThey had ample time to call and have us fix that as they were receiving monthly statements since September to the address she said is his nowSince we had no knowledge of them splitting up, we had no idea when she might have left that address or why the management company wouldn't have given the statements to her ex-husbandWe did get the account changed to his name and are sending him a statement.The owner was able to get in touch with her ex-husband and he says there is an "issue" concerning charges on the account that is being discussed in the divorceShe stated they were divorced recently, this bill is from mid-August thru January We are sorry they have chosen not to stay together, but we have an outstanding balance that needs to be paid.I am sorry that she wasn't called sooner, I was trying to get the information together.Baird's Cleaners6-17-

Baird's owner, *** has been in direct contact with this customer After discussion, our resolution is to re-dye the shirt at no charge. Once it's dyed, we will review the finished product with the customer. If additional measures need to be taken the
owner will address it at that time.

I am responding to complaint #***. Two of the sleeping bags that were brought in October to be cleaned were lost. We believe that they were among items that were donated to a homeless shelterWe call on these items before we donate them and it was noted on the ticket that
the phone had been disconnected and we had no address for the customer either. Not being at that location, I can only speculate as to what happened and I believe at that point they were set aside and donated. The $was determined from the age of the sleeping bags, over a year old and the fair claims guide. The fair claims guide is used by the Dry Cleaning & Laundry Association through out the United States for this purpose.
I am sorry that they were donated, but I feel the compensation is consistent with the age and condition of the items
Thank You,
Baird's Dry Cleaners

Baird's owner, *** has been in direct contact with this customer After discussion, our resolution is to re-dye the shirt at no charge. Once it's dyed, we will review the finished product with the customer. If additional measures need to be taken the
owner will address it at that time

Complaint: ***I am rejecting this response because:
Unfortunately the business is not accurately representing the factsAfter nearly four months they have asked for a photo of a single itemThis request was made on 10/13/16, a photo was provided 10/14/ I believe Baird's is intentionally delaying the process asking for small pieces of information when all of our clothes are supposed to be scanned and added
I was also told by the vendor there is a camera on premise that could verify when I was on their property, the location manager has now stated that is incorrect
For the vendor to state they have been looking for the item in a two week period is inaccurate as I made the location aware of the missing items in in JulyIts clear this business only began to try and find the missing items after being contacted by the Revdex.com, three months after being reported missing.
To state that the customer is unaware of when the garments were dropped off is also inaccurate as I have provided a brief window of dates to this business, it was when I pleaded to look at camera footage that I was told there is in fact no security camera.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Unfortunately the business is not accurately representing the factsAfter nearly four months they have asked for a photo of a single itemThis request was made on 10/13/16, a photo was provided 10/14/ I believe Baird's is intentionally delaying the process asking for small pieces of information when all of our clothes are supposed to be scanned and added
I was also told by the vendor there is a camera on premise that could verify when I was on their property, the location manager has now stated that is incorrect
For the vendor to state they have been looking for the item in a two week period is inaccurate as I made the location aware of the missing items in in JulyIts clear this business only began to try and find the missing items after being contacted by the Revdex.com, three months after being reported missing.
To state that the customer is unaware of when the garments were dropped off is also inaccurate as I have provided a brief window of dates to this business, it was when I pleaded to look at camera footage that I was told there is in fact no security camera.
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The owner spoke to this customer the same day that he responded back to you. He said he would call her back and has not done that as of yet

I am responding to complaint #***. Two of the sleeping bags that were brought in October to be cleaned were lost. We believe that they were among items that were donated to a homeless shelterWe call on these items before we donate them and it was noted on the ticket that
the phone had been disconnected and we had no address for the customer either. Not being at that location, I can only speculate as to what happened and I believe at that point they were set aside and donated. The $was determined from the age of the sleeping bags, over a year old and the fair claims guide. The fair claims guide is used by the Dry Cleaning & Laundry Association through out the United States for this purpose.
I am sorry that they were donated, but I feel the compensation is consistent with the age and condition of the items
Thank You,
Baird's Dry Cleaners

I have attached the invoices for the women's items that were charged on this account. The invoices have *** ***s name on them because we changed the account to his name and our system doesn't retain the other info when the accounts are merged. The total of these invoices is$210.30.Please let me know what else you need from us.Thank you,Baird's Dry Cleaners208-377-

Revdex.com:
I have been out of town for days and called her back today.
***
*** ***

We have been in contact with Mr*** and I called him on Friday, after he made the complaint to you online. We needed additional information from him to be able to do a search in our system to try to locate his clothingWe are still looking into this issue
Thank You,
Judi -
Bookkeeper