Baird's Dry Cleaners

Complaint: ***I am rejecting this response because:
Unfortunately the business is not accurately representing the factsAfter nearly four months they have asked for a photo of a single itemThis request was made on 10/13/16, a photo was provided 10/14/? I believe Baird's is intentionally delaying the process asking for small pieces of information when all of our clothes are supposed to be scanned and added?
I was also told by the vendor there is a camera on premise that could verify when I was on their property, the location manager has now stated that is incorrect
For the vendor to state they have been looking for the item in a two week period is inaccurate as I made the location aware of the missing items in in JulyIts clear this business only began to try and find the missing items after being contacted by the Revdex.com, three months after being reported missing.?
To state that the customer is unaware of when the garments were dropped off is also inaccurate as I have provided a brief window of dates to this business, it was when I pleaded to look at camera footage that I was told there is in fact no security camera.?
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Sincerely,*** ***

I am responding to complaint #***.? Two of the sleeping bags that were brought in? October to be cleaned were lost.? We believe that they were among items that were donated to a homeless shelterWe call on these items before we donate them and it was noted on the ticket that
the phone had been disconnected and we had no address for the customer either.? ? Not being at that location, I can only speculate as to? what happened and? I believe at that point they were set? aside and donated.? ? The $was determined from the age of the sleeping bags, over a year old? and the fair claims guide.? The fair claims guide is used by the Dry Cleaning & Laundry Association through out the United States for this purpose.? ?
I am sorry that they were donated, but I feel the compensation is consistent with the age and condition of the items
Thank You,
Baird's Dry Cleaners

After several attempts to reach *** *** by phone we were able to reach him by email and asked him to call us to discuss his complaint.? Brandi Adams spoke with him on Monday, May 21st on the phone and they came to an agreement that we would send him a check for $to reimburse him for
the cost of his laundry that he was dissatisfied with.? The customer, *** *** seemed satisfied with this solution.? Baird's Dry Cleaners mailed the check to him on Tuesday, May 22nd.? ? ? ? Tell us why here

I'm sorry Ms*** feels she was treated? without regard in this situation.? I am the owner and I was the one who checked in the piece to be cleaned.? I made a note on the invoice that the vinyl trim was peeling and damaged BEFORE we cleaned it.? It was not in pristine
condition when it was brought here to be cleaned.? I'm sorry that she wasn't told when she picked it up that it was damaged.? I did check with our seamstress to see if it could be repaired and as stated she said no.? The damage that I saw before it was cleaned and after looked to be a manufacturer's defect.? I'm sorry that she doesn't feel that is possible.? ? We value our customers and try our best to make them happy,? unfortunately that's not always the? case.? I talked with Ms*** and? offered to repair? it if possible? as stated.? I stand by my decision as the blazer was already damaged when she brought it in to be cleaned.?

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Clearly the attendant did not in fact enter the items into their system with the attached UPC scanning codes otherwise they would be in their system.  At no time did the owner ask me for a brand name.  I informed her that 1. it was 3 weeks ago and I cannot remember specific items.  2.  The items were about a dozen button down dress shirts, several golf shirts and several slacks.  Most of the button downs were custom made shirts, which I told her.  It is not my responsibility to input the items into their system.  The attendant I spoke with last week asked if the receiving attendant confirmed my phone number and I told her that I have never been asked that question.  She told me that was their policy, so again the failed me.  They obviously cannot make the items appear if they do not have them, so where would they be?  I told the owner the estimated cost was $2,000, which I expect to be compensated for their errors.  They will see that I have been a  loyal customer for many years, but this has ended that.  Either I want my items or the full value of replacement.
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I have attached the invoices for the women's items that were charged on this account.  The invoices have [redacted]s name on them because we changed the account to his name and our system doesn't retain the other info when the accounts are merged.  The total of these invoices is$210.30.Please let me know what else you need from us.Thank you,Baird's Dry Cleaners208-377-1550

Complaint: [redacted]I am rejecting this response because:
I have already provided the requested information via email.Sincerely,[redacted]

We have been in contact with Mr. [redacted] and I called him on Friday, after he made the complaint to you online.  We needed additional information from him to be able to do a search in our system to try to locate his clothing. We are still looking into this issue.
 
Thank You,
Judi -...

Bookkeeper

The owner spoke to this customer the same day that he responded back to you.  He said he would call her back and has not done that as of yet.

I am responding to complaint #[redacted].  Two of the sleeping bags that were brought in October 2015 to be cleaned were lost.  We believe that they were among items that were donated to a homeless shelter. We call on these items before we donate them and it was noted on the ticket that...

the phone had been disconnected and we had no address for the customer either.  Not being at that location, I can only speculate as to what happened and I believe at that point they were set aside and donated.  The $120 was determined from the age of the sleeping bags, over a year old and the fair claims guide.  The fair claims guide is used by the Dry Cleaning & Laundry Association through out the United States for this purpose.  
I am sorry that they were donated, but I feel the compensation is consistent with the age and condition of the items.
Thank You,
Baird's Dry Cleaners

I'm sorry Ms. [redacted] feels she was treated without regard in this situation.  I am the owner and I was the one who checked in the piece to be cleaned.  I made a note on the invoice that the vinyl trim was peeling and damaged BEFORE we cleaned it.  It was not in pristine...

condition when it was brought here to be cleaned.  I'm sorry that she wasn't told when she picked it up that it was damaged.  I did check with our seamstress to see if it could be repaired and as stated she said no.  The damage that I saw before it was cleaned and after looked to be a manufacturer's defect.  I'm sorry that she doesn't feel that is possible.  We value our customers and try our best to make them happy, unfortunately that's not always the case.  I talked with Ms. [redacted] and offered to repair it if possible  as stated.  I stand by my decision as the blazer was already damaged when she brought it in to be cleaned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have been out of town for 10 days and called her back today. 
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