Baja Beach Tanning Club

May 5, 2017This letter is regarding to a complaint on April 26, from a Beach Club Member [redacted] We have attached the Membership Agreement she signed stating that all changes to be signed on BaBeach Tanning premises or sent certified mailBaBeach requires that all change forms are to be signed in the salon to avoid situations like this oneWe also send emails immediately to notify customers of any issues so that they can be cured in a timely fashionBaBeach does not take any changes via phone because we require ID to protect our customers monthly EFT info and privacyAnyone can claim they call in; but you have no idea if they are who they say they are.We care about each and every customer and go to extremes to make sure all members accounts are in good standingHowever, we need co-operation from our customers as wellThat being said; [redacted] claims she called in to put a hold on her account in 2016, which as the Membership Agreement states she needs to come in to signAs of she had two declines on her membership for insufficient funds in her bank to process her payment of $She was emailed these declines notices at that time and had not came in to pay any balances due.Just to clarify things; on April 26, she came in to tan and we told her she still had a balance due and needed to pay the balance first; she stated she called into hold her account which we have told her that she had needed to come in per the Membership Agreement to sign for all changesShe declined to pay her balance due and left the premisesWhen [redacted] signed up in [redacted] had received a copy that she signed per a note that was in her file that we had given her a copyShe was also emailed a copy of that signed form on the 26th when she asked for a copy thru an email she sent to usMembership dues are debited until the customer comes in to cancel or hold their account which she did neither.BaBeach has offered [redacted] to take half of her balance off and she pay the remaining half balance due within daysBaBeach is not required to do this per the Agreement signed; but as a Good Faith of Business we are bending our rules to accommodate ***BaBeach would also like this to be adjusted on the Better Business status.Sincerely;Scot H, President

May 5, 2017This letter is regarding to a complaint on April 26, 2017 from a Beach Club Member [redacted]. We have attached the Membership Agreement she signed stating that all changes to be signed on Baja Beach Tanning premises or sent certified mail. Baja Beach requires that all change forms are...

to be signed in the salon to avoid situations like this one. We also send emails immediately to notify customers of any issues so that they can be cured in a timely fashion. Baja Beach does not take any changes via phone because we require ID to protect our customers monthly EFT info and privacy. Anyone can claim they call in; but you have no idea if they are who they say they are.We care about each and every customer and go to extremes to make sure all members accounts are in good standing. However, we need co-operation from our customers as well. That being said; [redacted] claims she called in to put a hold on her account in 2016, which as the Membership Agreement states she needs to come in to sign. As of 2016 she had two declines on her membership for insufficient funds in her bank to process her payment of $117.80. She was emailed these declines notices at that time and had not came in to pay any balances due.Just to clarify things; on April 26, 2017 she came in to tan and we told her she still had a balance due and needed to pay the balance first; she stated she called into hold her account which we have told her that she had needed to come in per the Membership Agreement to sign for all changes. She declined to pay her balance due and left the premises. When [redacted] signed up in 2015 [redacted] had received a copy that she signed per a note that was in her file that we had given her a copy. She was also emailed a copy of that signed form on the 26th when she asked for a copy thru an email she sent to us. Membership dues are debited until the customer comes in to cancel or hold their account which she did neither.Baja Beach has offered [redacted] to take half of her balance off and she pay the remaining half balance due within 10 days. Baja Beach is not required to do this per the Agreement signed; but as a Good Faith of Business we are bending our rules to accommodate [redacted]. Baja Beach would also like this to be adjusted on the Better Business status.Sincerely;Scot H, President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]