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Baja Insurance Services, Inc.

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Reviews Baja Insurance Services, Inc.

Baja Insurance Services, Inc. Reviews (1)

Review: baja ins has continued to put the wrong vin number on my proof ins which has lead me to be not covered for what im paying for.

I originally obtained baja ins through [redacted] at the florin rd office. from the beginning I have had issues. first issue that arose that I was concerned about was that in the beginning of august 2013 I went to pay for one of my car registration that is on my policy 2008 nissan sentra I paid all fees and wanted to obtain my registration sticker and the agent helping me told me my ins. didnt show in there system and so I went to get my ins. card out of the car to show her she informed me it had the wrong vin #.so I called [redacted] at the office to let him know what was going on and told him I would be in the office immediately to fix the problem.(mind you prior earlier this day I received and ins ticket from sacramemnto police.)Went to the office met with [redacted] thought the problem was fixed I guess I didnt pay attention to the vin number(found out wrong vin number was wrong again because I went to regeister another car(2003 chevy tahoe) on my policy and had the same issue with trying to obtain my sticker for 2008 nissan sentra assuming the problem had been fixed) so I receive a cancellation notice in the mail regarding something about hazardous something I cant recall what it was about but was from my ins affirmitive ins. notice stated they were going to cancel was not due to non payment so I call [redacted]. again to help with this issue and figure out what is going on he said he would call me back that day and until this day of 9/23 I still have not received a call back and currently I have not paid them (affirmitive ins) because they stated that they were cancelling my ins and im currently uncovered by ins and have been current and paying my ins until this month of september. so im starting to believe something funny is going on in this office if they have this many problems with one freaking vin number they dont need to be selling ins and god knows how many more people are out there that this has happen to.Desired Settlement: refund on my down payment of my down payment of $200-$225(dnt remember correct amount until I view my statement) so I can move to another insurance company where I will not this issue.

Business

Response:

Initial Business Response

In response to case# XXXXXXXX with [redacted] against us, Baja Insurance Services, Inc., the insured is requesting a refund of the down payment, where she can not recall how much she paid. She is claiming she paid more than $200. Being that we did not charge her a broker fee, her down payment was the amount for her insurance only. Her insurance was active since she bought the policy from us on 7/18/2013. The only lapse she had was from 9/16/2013 to 9/25/2013 due to her failure to make a payment. Her policy was never cancelled due to anything we failed to do on our end. We forwarded all documents the insurance requested for upon receipt from Mrs. [redacted]. We can not refund her the down payment due to the fact that her policy was active for the first month (already earned premium).

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Description: Insurance Companies

Address: 1502 W El Camino Ave, Sacramento, California, United States, 95833

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