Baja Insurance

We had changed all booking sites we are aware of to note that an IHOP restaurant had taken the place of the breakfast restaurantThe book pages are being changed but before any guest gets to the room they are told at the front desk that we do not have the restaurant any longer and we give a five
dollar voucher to be used in IHOPWe have reached out to the guest to see where they may have booked their stay to date we have no responseTheir are sites that do not update their information as fast as we would likeOnce they let us know we will contact them to have it reflected on their siteWe never have or had any intention of misleading anyoneIf the guests only reason for staying with us was for the breakfast for 2we will give them a refundIt is not our intention to mislead anyone we are a small family business trying to do the best we can our rates are 20.00 less than our competitors and in some cases lessOur web site is changed as well .*** Please check for your selfWe will do what ever makes our guests happy and regret that this happened to them

Complaint: [redacted]
I am rejecting this response because:The location says it has tried to reach out to me with no response. That is not true. We have had a couple of emails back and forth about what they should have done to notify the future hotel guests and the hotel book still stating breakfast, but nothing concrete. There has been NO mention of a refund as the response states. Should the business offer a reasonable one, I will take it; however it still irks me that they changed their policy and did not inform their future reservations of this; that is a bad business practice. The breakfast is still on the ramada website now, so I do not understand about them changing everything. The basis is they did not inform their guests when they made the decision to delete the breakfast.  If the hotel ever gets back to me again I will be more than happy to listen. Thank you.
Regards,
Richard [redacted]