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Baja Limo

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Baja Limo Reviews (6)

I am rejecting this response because after several phone calls in which the business owner acknowledged there was a problem and that he has fixed it but feels more of a need to claim there was nothing wrong.  There are twelve passengers for the trip that all can vouch there was a problem and the hostile attitude of this owner.. He also claimed it was because he was shocked there was a problem. Not true good business people find out what is wrong and fix it.  This owner rather threaten and be aggressive.  There is no accepting this offer. Also he has stated numerous times that he can't get any money from the manufacturer for the problem.  Again, poorly run business.

I am rejecting this response because I am not slandering. A problem existed not with your drive but with your vehicle as it isn't supposed to have a high pitch whistling sound.  Secondly I explained several times to the driver this was unacceptable who agreed and told me to call the office. I am not disputing to 300.00 deposit as I believe it was worth something but not the entire amount nor have I ever said I was disputing the entire amount.  And all I asked was to be heard by this owner who has been aggressively hostile. I wanted the problem addressed which the owner claims he called the manufacturer who gave him a video to resolve the issue so clearly there was an issue.  Something so simple for someone in hospitality industry really should have strive better to be of service.  I have been up front from the beginning of about the issue and tried to address it properly. This business still failed on customer service.

Review: Planned to use Baja Limo service for a surprise b-day party. Planned 6 weeks in advance and pre paid the week of the event. The day before the event I received a phone call from Baja claiming that they needed to run my credit card for an additional $750.00 for incidentals. (which would fall off in 7 business days) This was never explained to me nor was it mentioned on the policy I signed. They should have disclosed this during the initial conversation.Desired Settlement: I would like Baja to disclose this information to all customers when they agree to use the service. It should also be clearly listed on the front page of the reservation form that the customer signs.Its not fair to tell someone the day before service that now you need an additional $750.00 to hold for a week.

Business

Response:

Baja Limo has a company policy in place that can easily be verified simply by calling and reserving a limousine.

All operators, when booking reservations, explain to every client our policy of having a credit card available for your driver.

This credit card will be authorized for incidental charges, damages, overtime and vomit fee.

See Contract

Consumer

Response:

I am rejecting this response because: If you look at the date of the contract that Baja Limo attached you'll see that it is dated 6-14-2014, the day of the event which proves my point. Now look at the contract that I signed (see attached) dated 5-14-14 one month in advance, and you will see NO mention of an extra $750.00 to be charged to my card, even if on a temporary basis. They sprung this extra charge on me one day before the event.

Business

Response:

The following is our current company policy and procedures for all clients when making a reservation and receiving a confirmation.

Consumer

Response:

I am rejecting this response because: I dont know why we keep going back and forth. I presented the document that I signed on 5-14 which was a month before the event. Any other document that Baja sends is irrelevant because it was never presented to me. (Unless they can provide a signed copy dated in May) I have stated my complaint and nothing has changed. This should be logged as a formal complaint as I have provided proof to back my claim. Actually Baja Limo has provided proof as well because the only thing they could produce with my signature that referenced the $750.00 deposit was dated 6-14-14, which was the day of the event. (I booked my event on 5-14-14) I'll attach it again though if it helps.

Review: On September 19, 2015, we hired Baja Limo services to help us with a birthday celebration with transportation from Yuba City to Old Sacramento and returning back home.As we started to leave, I asked the driver about the high pitch whistling. We had a time deadline so he said he would check it. The driver stated we were the very first people to ride in this 2015 Party bus as did the person who I made the reservations with.The driver was extremely nice and tried his best from what we could tell. when he dropped us off he assured me he would take a look at it as he was AWFUL. I suffer from migraines and I explained to him that whistle would not be good to listen all the way back.No conversation could be held without shouting over the whistle. Not a fun experience or even semi-relaxing for certain. The driver said he took the bus back to the shop and clearly their was a piece of trim/insulation missing and they would have to return the bus back to the maker. there was nothing he could do to fix it. I told him that this is just not acceptable, he said he understood and told us to contact the office.I contacted the office at 8:26 am Monday morning, as they are closed over the weekend to discuss the problem where I was told the driver lied, there is no problem and we were the 4th fare and no one has any idea about the whistle. I have 12 passengers and a driver who clearly know of the whistle that wasn't faint as we couldn't even hear the music over it. The driver apologized. I contacted the driver and repeated what the office stated and he said, that we all clearly knew their was a problem with the vehicle, we all heard it, he took it to the shop it was inspected and found to be faulty. I am shocked by the arrogant attitude of this business that used to be handled so well.Desired Settlement: I am willing to pay the $300 that was paid charged to hold it but I am not willing to pay the balance for a vehicle that clearly was not luxurious as they claim on their website and was not up to the standards. I have used them for 4 years and NEVER had a problem before. The arrogant attitude of the gentleman who said he could assist me this morning completely discount the problems and even called t. I would also like an apology. I will also be disputing with the credit card company as well.

Business

Response:

As a company of principal we will not be held hostage to false exaggerated statements that damage our good name only to threaten us with internet slander or financial loss, we do not believe ford motor company nor tiffany coach would build a vehicle as terrible as she describes, Impeccable service in a 2016 Ford E-450 PARTY LOUNGE was rendered with no incidents therefor NO REFUND DUE Tell us why here...

Consumer

Response:

I am rejecting this response because after several phone calls in which the business owner acknowledged there was a problem and that he has fixed it but feels more of a need to claim there was nothing wrong. There are twelve passengers for the trip that all can vouch there was a problem and the hostile attitude of this owner.. He also claimed it was because he was shocked there was a problem. Not true good business people find out what is wrong and fix it. This owner rather threaten and be aggressive. There is no accepting this offer. Also he has stated numerous times that he can't get any money from the manufacturer for the problem. Again, poorly run business.

Business

Response:

We as a business always strive toprovide the best in service and equipment and always try to listen to ourcustomers concerns. We understand that not every customer will walk away happy,you will always have unhappy clients at some point. However, when you try yourvery best to listen to their concerns and it just becomes one businessslandering another business then that is when you have to deny any furtherrelationship with that business. This business has never acknowledged anyproblem that would prevent our clients from an enjoyable day or evening event in our new 2016 [redacted] Coach! This client has already stated thatshe disputed all of the charges on her credit card as she plans on payingnothing. It is now in the hands of [redacted].

Consumer

Response:

I am rejecting this response because I am not slandering. A problem existed not with your drive but with your vehicle as it isn't supposed to have a high pitch whistling sound. Secondly I explained several times to the driver this was unacceptable who agreed and told me to call the office. I am not disputing to 300.00 deposit as I believe it was worth something but not the entire amount nor have I ever said I was disputing the entire amount. And all I asked was to be heard by this owner who has been aggressively hostile. I wanted the problem addressed which the owner claims he called the manufacturer who gave him a video to resolve the issue so clearly there was an issue. Something so simple for someone in hospitality industry really should have strive better to be of service. I have been up front from the beginning of about the issue and tried to address it properly. This business still failed on customer service.

We booked a limo bus with Baja Limo recently for a holiday party for our employees. When booking they advised me to come down to their showroom to view their vehicles and to choose a bus from there. The party bus was absolutely perfect for our corporate event, not too elaborate. We took everybody to dinner at Thunder Valley Casino which was very nice as well. I highly recommend Baja Limo, their office staff and drivers are very accommodating and professional. We will definitely be making this a annual event for our employees.

Review: This was the worst experience I had. I paid $378 for a limo for my sons senior prom on 4/12/2014. he was not picked up at the set time which was 2:45pm. After 2:55pm I called and was told that there was an accident and that there were no other drivers for my son. The accident per [redacted] was on Howe and Fulton. If this was the case how would the driver still been on time if I stayed in Antelope, CA. The driver would have been late regardless. However, he informed me that they can have a driver at the photography site where my son and his friends were going to take pictures at 5:30pm. This meant I had to drive my son from Antelope to Citrus Heights to pick up his date , then from Citrus Heights, CA to downtown where he was taking pictures with the rest of his friends. The driver arrived at 5:30PM and my sons prom was at 6:00PM. I am so upset and thought that their customer service would return the amount to my card, but they have not. I was told by [redacted] this morning they are charging me a transfer fee of $178.50.... this is crazy and I will never use their services again. He was very rude and asked me if I was a detective since I was asking questions and revealing holes in his story. My sons senior night was terrible and I wish they would just to the right thing.Desired Settlement: I would like all my funds returned to me ASAP

Business

Response:

Company states that the consumer will not be charged anything.

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Description: Limousine Service

Address: 3160 Gold Valley Dr, Rncho Cordova, California, United States, 95742-6577

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