After researching this issue we’ve reached an agreement with the customer and have a contract to install additional solar on their home to accommodate their projected electrical needs It’s always Baker’s intention to be as forthright as possible when trying to estimate the energy needs of our customers When customers are adding multiple new electrical loads and not 100% certain about the amount of time those loads may be used, it’s very difficult to be 100% accurate in estimating system size We erred on the side of caution and originally sold this customer a smaller system than what they ended up needing after adding (and using) some of those new electrical loads We are now in clear agreement with the customer about what they can expect from their PV system and confident we’ve done everything we can to ensure the [redacted] / [redacted] s are satisfied with the service they’ve receivedSincerely, [redacted] Director of Operations
Thanks for bringing to our attention Mr. [redacted]’s ([redacted]) complaint. To bring you up to date, we’ve been working with him since he first informed us of his issues around his energy consumption. We have performed a comprehensive situation analysis and have designed...
four options that will meet his estimated energy requirements. During this time we’ve been in close contact with Mr. [redacted] regarding these options. Now we’re awaiting the customer’s decision on how to move forward. Once he decides on the direction he’d like us to take, we’ll create a production and installation timeline on which he’ll sign off. Our intention is to create the optimal solar solution, meeting Mr. [redacted]’srequirements and re-establishing a relationship based on trust. Please let me know if you need any further clarification. Sincerely,[redacted]
After researching this issue we’ve reached an agreement with the customer and have a contract to install additional solar on their home to accommodate their projected electrical needs. It’s always Baker’s intention to be as forthright as possible when trying to estimate the energy needs of our customers. When customers are adding multiple new electrical loads and not 100% certain about the amount of time those loads may be used, it’s very difficult to be 100% accurate in estimating system size. We erred on the side of caution and originally sold this customer a smaller system than what they ended up needing after adding (and using) some of those new electrical loads. We are now in clear agreement with the customer about what they can expect from their PV system and confident we’ve done everything we can to ensure the [redacted]s are satisfied with the service they’ve received. Sincerely,[redacted]Director of Operations
After researching this issue we’ve reached an agreement with the customer and have a contract to install additional solar on their home to accommodate their projected electrical needs It’s always Baker’s intention to be as forthright as possible when trying to estimate the energy needs of our customers When customers are adding multiple new electrical loads and not 100% certain about the amount of time those loads may be used, it’s very difficult to be 100% accurate in estimating system size We erred on the side of caution and originally sold this customer a smaller system than what they ended up needing after adding (and using) some of those new electrical loads We are now in clear agreement with the customer about what they can expect from their PV system and confident we’ve done everything we can to ensure the [redacted] / [redacted] s are satisfied with the service they’ve receivedSincerely, [redacted] Director of Operations
Thanks for bringing to our attention Mr. [redacted]’s ([redacted]) complaint. To bring you up to date, we’ve been working with him since he first informed us of his issues around his energy consumption. We have performed a comprehensive situation analysis and have designed...
four options that will meet his estimated energy requirements. During this time we’ve been in close contact with Mr. [redacted] regarding these options. Now we’re awaiting the customer’s decision on how to move forward. Once he decides on the direction he’d like us to take, we’ll create a production and installation timeline on which he’ll sign off. Our intention is to create the optimal solar solution, meeting Mr. [redacted]’srequirements and re-establishing a relationship based on trust. Please let me know if you need any further clarification. Sincerely,[redacted]
After researching this issue we’ve reached an agreement with the customer and have a contract to install additional solar on their home to accommodate their projected electrical needs. It’s always Baker’s intention to be as forthright as possible when trying to estimate the energy needs of our customers. When customers are adding multiple new electrical loads and not 100% certain about the amount of time those loads may be used, it’s very difficult to be 100% accurate in estimating system size. We erred on the side of caution and originally sold this customer a smaller system than what they ended up needing after adding (and using) some of those new electrical loads. We are now in clear agreement with the customer about what they can expect from their PV system and confident we’ve done everything we can to ensure the [redacted]s are satisfied with the service they’ve received. Sincerely,[redacted]Director of Operations