Baker Family Chiropractic & Sports Injury Clinic

On 4/8/16, patient expressed concerns that our employee had spoken to him in an appropriate manner He provided the details of the conversation This was done in an open adjustment area and of our employees were in the area when the alleged comment was made This was addressed with the employee and other employees were asked if they heard her comment Nothing derogatory was heard by others, but when we spoke to the employee, she was more than willing to apologize for any misunderstanding She did this on April 11, in an open adjusment area where the Doctor was present.On 4/25/16, the patient again called stating that her apology as not satisfactory He called again on 4/27/and asked to speak to the employee directly The Office Manager spoke with himAt that point, he said he needed to "cancel his appointment with the employee" because he had been running errands all morning, and he didn't have enough money for gas When asked if the appointment was related to the incident reported two weeks ago, he said "yes she has agreed to meet with me to problem solve" He was adamant about rescheduling the meeting and said that Tuesdays are best for him I told him that would not work because she was off on Tuesdays to which he replied, "PERFECT! We will set something up for Tuesday so we have more time" and expressed a desire to meet with her outside of our office setting It was explained to him that it was not appropriate to meet off site, privately He asked to have the employee give him a call directly When we spoke with the employee, she had not agreed to meet with him, nor did she have an appointment to do so.After numerous calls from the patient, we contacted the OSCA and spoke to the director for his advice We were advised to terminate the Doctor/Patient relationship in a written letter, offering to treat the patient for days and assist him in finding another chiropractor who would meet his needs