After reviewing the conversations with Shawn, our new car director, and the service director at the [redacted] store, all 3 stories came back the same. We promised the customer that we would pay to resolve the check engine light issue. The other charges were not made known to us until after the...
service visit was completed. We are more than willing to pay for any charges associated to the check engine light as soon as we can have paperwork sent to us to have a check cut. Please let us know how we can best take care of this. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will expect a check for $1807.20 for the check engine & tire light. I thought that [redacted] had oked the a/c blower but I guess they didn't. My current address is [redacted]
Good Afternoon, As we've stated previously we are more than willing to handle the issues that we discussed with the [redacted] Store, but we will not pay for additional repairs that were done without our prior authorization. Please let us know how you would like us to proceed moving forward, thank you.
After reviewing the conversations with Shawn, our new car director, and the service director at the [redacted] store, all 3 stories came back the same. We promised the customer that we would pay to resolve the check engine light issue. The other charges were not made known to us until after the...
service visit was completed. We are more than willing to pay for any charges associated to the check engine light as soon as we can have paperwork sent to us to have a check cut. Please let us know how we can best take care of this. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will expect a check for $1807.20 for the check engine & tire light. I thought that [redacted] had oked the a/c blower but I guess they didn't. My current address is [redacted]
Good Afternoon, As we've stated previously we are more than willing to handle the issues that we discussed with the [redacted] Store, but we will not pay for additional repairs that were done without our prior authorization. Please let us know how you would like us to proceed moving forward, thank you.