Baker Petroleum, Inc.

Review: On Wednesday, November 27, 2013, I contacted Baker Petroleum as a new customer. My husband and I recently purchased a property in Delaware and are planning on spending the Thanksgiving Holiday there with our daughter. I wanted to ask some basic questions about the company, about purchasing propane, and about reading the gauge. I also wanted to make sure that (based on the reading) we didn’t run out of propane over the weekend and I wanted to schedule a delivery for today or Friday. The woman was very rude and short. When I explained to her that she was upsetting me and that I didn’t appreciate her rudeness, she said “it is Wednesday, you should have called on Monday”. She made no attempt to accommodate me or to remedy the situation.

I have never experienced such poor customer service.Desired Settlement: I would like to have my propane tank filled today, November 27, 2013 or Friday, November 29, 2013.

Business

Response:

I did receive a phone call from [redacted] on 11/27/2013. She is a will call customer meaning she refused automatic delivery (we keep an eye on her tank) it is her responsibility to track her fuel. She wanted a fuel delivery that day or Friday, I asked her how much she had in her tank and she didn't know which was odd. She got very upset with me on a hpothetical situation and that that she didn't plan ahead of time. I told her that the earliest we could get to her would be Monday. She got very upset and started insulting me. We have certain routes that we do on certain days and for someone that had no idea how much they had in their tank that was what I could do for her. I told her if she was out when she got to her summer home that there would be an after hours delivery charge and the price of the fuel. I am sorry that I didn't accomodate her needs but she needs to understand that she needs to plan accordingly also.

Sent on: 12/4/2013 12:19:33 PM

Consumer

Response: