Baker Qualty Painting & Pressure Cleaning

Effective February 23, 2018, we have replaced the carrier who had the delivery contract on the route where the customer livesWe have recognized the issue and we've taken the steps to resolve the problemI or someone from my staff, will be delivering the route until we find a suitable replacement carrierThe customer will receive the credit for the miss papersWe have called the customer and ask for them to call back to make sure they are receiving the paper since we have been delivering the paper

Initial Business Response /* (1000, 5, 2016/07/06) */
Contact Name and Title: [redacted], Cir Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@chronicle-tribune.com
Mr. and Mrs. [redacted] received late or missed delivery 6 times in 2016. The issues were due to a breakdown in the...

delivery process; the customer will receive two weeks of credit, 12 days of free newspaper delivery, for the problems they've encountered and noted.
Furthermore, the problems within the delivery cycle have been addressed/fixed and further issues will not occur. The district manager responsible for the delivery to the [redacted] resident is monitoring service in this area and is prepared to intervene if any further problems arise.

Effective February 23, 2018, we have replaced the carrier who had the delivery contract on the route where the customer lives. We have recognized the issue and we've taken the steps to resolve the problem. I or someone from my staff, will be delivering the route until we find a suitable replacement...

carrier. The customer will receive the credit for the miss papers. We have called the customer and ask for them to call back to make sure they are receiving the paper since we have been delivering the paper.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you.