Baker School Apartments

Tell us why here The dealership is very sorry for the mistake on website that has been correctedthe Customer spoke to a new employee over the phone who did not catch the mistake where a experienced employee would have told customer about misprint and given the correct priceThe manager on duty explained this to customer when thy arrivedHe also lower the price to try to accommodate them, but they were not happythe dealership works very hard to make sure that pricing is correct on website and make every effort to keep it up to date

I am so sorry for any concerns you have with our dealership , I will personally make sure your refund is taken care of as soon as possibleWe are not the kind of dealership that keeps customer deposit when they cancel a dealI left you a phone message to let you know I am now taking care of itI will return your deposit as fast as possibleThank youDean T [redacted] General Mgr.Fullerton Auto Group [redacted] ***

I sorry for delay to respond to customer concern,but my records indicate a refund was done on credit card on 11/5/for $500.I have attached copy of refund receiptAny questions please have customer give me a call at dealershipThank youDean T [redacted] G.M.( [redacted] [redacted]

I called customer immediately after receiving notice from Revdex.com I was not aware of this matterI found out that we did not have correct security code off the back of credit cardThe issued has been resolved and refund givenI spoke to customer and apologized for delay

I have reviewed complaint and checked repairs done to vehiclethe repairs do come with a two year warranty on work doneWe explained to customer that if concern was due to repair there would be no cost to himwe were unable to verify his concern the gauge was working properlyWe explained to
customer if he still wanted us to inspect vehicle further there would be a time on job dueAfter further inspection of all work done no problem was foundI am sorry for his issues with the vehicle but feel that service dept did nothing wrong in this matterIf customer wants to speak to me I will explain this to him

Complaint: ***
I am rejecting this response because: The work performed on the vehicle may have caused the fuel gauge to stop working, if it was shorted out, or a defective part is usedThe gauge was working when brought in to the dealerThey cannot explain why it is not working, after working on a related part, seems very strange, as they are the manufacturers representative expert for repairing *** *** It does not appear the dealer will take any responsibility for their failure to return the vehicle in working orderIt also seems as a chance to rack up excess diagnostic time on the part of the dealer as they do not seem to know what the cause is, or how to fix the problemI have contacted *** *** *** to review this matter, and hopefully they have experts that can sort this problem outThere is no question as the dealer confirmed the gauge is not working and it was while they worked on the vehicleI would give this dealer a F rating on customer serviceCharging for labor to find out why part of the vehicle they worked on is not working is just plain wrong, unfair and poor customer service
Regards,
*** ***

I spoke with customer on 8/10/and told her receipt from credit card refund was mailed on 8/7/and customer was happy with my response,also told her to call me direct if has any others concerns

I am so sorry for any concerns you have with our dealership , I will personally make sure your refund is taken care of as soon as possible. We are not the kind of dealership that keeps customer deposit when they cancel a deal. I left you a phone message to let you know I am now taking care of...

it. I will return your deposit as fast as possible. Thank youDean T[redacted]General Mgr.Fullerton Auto Group[redacted]

I sorry for delay to respond to customer concern,but my records indicate a refund was done on credit card on 11/5/2015 for $500.I have attached copy of refund receipt. Any questions please have customer give me a call at dealership. Thank youDean T[redacted]G.M.([redacted]...

[redacted]

Tell us why here  The dealership is very sorry for the mistake on website that has been corrected. the Customer spoke to a new employee over the phone who did not catch the mistake where a experienced employee would have told customer about misprint and given the correct price. The manager...

on duty explained this to customer when thy arrived. He also lower the price to try to accommodate them, but they were not happy. the dealership works very hard to make sure that pricing is correct on website and make every effort to keep it up to date.

I have spoken to the customer many times and have left him numerous messages for him to call me and so far I have not received a call back. I offered to trade him out of vehicle or to buy it back and have not received any call backs. As far as his concerns vehicle was up to all specs for...

certification at time of delivery, but customer was not happy with vehicle and has gone to dealer much closer to his home for warranty repairs, which I can only assume are covered under his certify warranty. I understand his concerns but The dealership has extended all options to him and he has not responded to any of them. The vehicle was repaired again as far as  I known and am not sure my he did not ever get back to me.

Complaint: [redacted]
I am rejecting this response because:  Fullerton's explanation is disingenuous.  First, we asked the salesperson three different times whether the price advertised was for the car pictured in the ad. Each time, we were assured that it did. We questioned this carefully, as we had such a lengthy ride to the dealership, but were repeatedly assured price matched picture. To blame this false advertising on someone because they're new, is balderdash. Moreover, sales manager Haller told us that Jeep Chrysler doesn't allow Fullerton to advertise cars for more than the MSRP (e.g., $30,039), that for Fullerton to advertise for the true price was "against the law", and that Fullerton has had similar problems previously.  Is sales manager H[redacted] also a "new" employee. Sure, Fullerton offered to sell us the car for a discount, but that "discount" was from $47,000 to $45,000. Fullerton has engaged in false or misleading advertising, bait and switch, and fraud, and shouldn't be permitted to get away with it. Shame of Fullerton for engaging in such despicable practices toward anyone, much less a service person.
Regards,
[redacted]

call customer to say how sorry for any problems with work done to vehicle . I was unaware of any concerns. The customer has been here for service many time without any problems and I understand how he would feel with work not done properly. I will offer free work to him to earn back his trust.