Baker & Sons Plumbing Inc

Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: *** *** Treasurer
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bakerplumbing.com
We did cleanout out the sewer line at Mr*** rentalOur Tech had to clean the sewer line from inside of the house due to
no outside cleanoutCleaning a line from inside take a lot longer time than cleaning from an outside cleanoutWe did remove a large amount of tree roots from the sewer line and also ran our camera/locator down sewer lineSewer line is in very bad shape and has roots growing in from multiple spotsWe located sewer line outside so line could be replaced or a cleanout could be installedWe also made a video of the sewer line so he would be able to see the condition of the lineOur sewer cleaning rates have been the same for a long timeWe charge $for the first hour at the house and $for each HALF HOUR after thatJoel was there just about an 2-3/Hours so it would be a hour charge plus the $for resetting the stoolThat comes to $We had already over the phone took bill amount down to 2-3/or $To help get this matter resolved we can take the amount down to hours and $for reset that comes to $We record all phone calls and have GPS on our service vansI have checked both and found that we followed protocolWe billed ticket for the amount that was quoted and the amount that we were at the jobsiteWe recommend replacing the line or installing a cleanout to lower the cost of cleaning lineThe more a sewer line with tree roots in it is cleaned the worse it will get overtimeThis will increase the amount of time needed to clean the line properlyYou also may want to treat the sewer line with a quality foaming root killer to help alsoOur service Tech offer this service also at the time of the callWe hope this will help resolve this matter