Baker Tree Service

I have reviewed the customers complaint regarding the service on their vehicleI was on vacation that week when service was performedSo I dont have first hand knowledge of what was done or saidI have tried to contact customer regarding this issue without successNo voicemail set up or no one answers the other # I have for himIam willing to refund 1/of their payment for a total of $250.00.Chris W***AAMCO Transmission of Terre Haute

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I signed the work order for the flat rate fee before I knew the part was under warrantyOnce we found out it was under warranty by doing a quick run of the serial number directly on the manufacturers website, which was less than minutes later we called the service tech and asked him to hold the check and let us know what the price would be for the labor only since the part would be no chargeHe said he would let the office knowWe never received a call back with a new price for labor only so we called again were told that's not how it would work I never would have signed a work order for the flat rate (labor and part) if it would have been disclosed whether part is on warranty or not, we would be paying the same amount upfront (We spoke directly with [redacted] the manufacturer and they said they could ship the part out no charge but it would have to be installed by a licensed technician) I have no issue with receiving my money back for the part and paying for labor but the business will not release their fee for the labor onlyMy resolve would be to know the labor fee and part refund that I will be receiving back and when Saying they don't know how much I'll get back for the part doesn't make sense when the flat fee includes the price for the part...that fee had to be calculated using a price for the part and that is the amount I should be refundedHaving to wait for a business to get money back is not what a consumer should have to do when performing warranty work, that is part of business overheadI did ask when I originally phoned if they could service a [redacted] furnace - their response was yes, servicing means honoring warranties and if a business doesn't it should disclose that info before dispatching Regards, [redacted]

This customer contracted with Blue Mountain for the replacement of a fault flame switch He agreed to pay a flat rate fee for this service Blue Mountain did not install this equipment and did not provide any warranty on the equipment If this customer has a warranty, it was provided by the manufacturer of the equipment or the previous installerBlue Mountain is not a party to that warranty It has not seen the warranty It has no idea whether or not the part is actually covered by a warrantyAs a courtesy to this customer (and for no extra charge), Blue Mountain agreed to submit a warranty claim on this customer's behalf That is, Blue Mountain agreed to help him facilitate making a warranty claim This process works as follows First, Blue Mountain purchased the equipment from its distributor Second, Blue Mountain submitted a warranty claim to the distributor Third, the distributor will submit a warranty claim to the manufacturer Fourth, the manufacturer will review the claim and decide whether or not the part is covered by a warranty Fifth, if the part is covered by a warranty, the manufacturer will issue a credit to the distributor, the distributor will issue a credit to Blue Mountain, and Blue Mountain will issue a credit to the customer It should also be noted that some distributors charge a fee for processing warranty claims Blue Mountain does not know if its distributor will in this case but, if it does, the customer's credit will be reduced by the amount of the feeBlue Mountain's office has explained this process to this customer on several occasions Unfortunately, the customer mistakenly believes that he should not have to pay any upfront out of pocket expenses because the equipment is under warranty It is actually often the case that out of pocket expenses are paid upfront and are then later reimbursed by the warranty company As noted above, Blue Mountain did not give this warranty, is not a party to that warranty, and it has no idea whether or not the part is actually covered by a warranty Blue Mountain has paid for the part and charged the customer for the part as per the terms of their contract Blue Mountain has tried to resolve this customer's concerns by submitting a warranty claim on his behalf and has agreed to provide him with a refund/credit that the distributor provides as part of that claim less any expenses it charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I took a day off from work to personally speak with MrW*** who was unwilling and unable tof provide a legitimate answer to any of my questions I was on vacation is not an acceptable excuse for not providing a basis for what the company was trying to bI'll me for I was willing to walk away from this situation with all with a simple understanding that no monies would be paid and we would write this off as lack of communication on AAMCOS part I contacted the Revdex.com because AAMCOS cold not even offer anything that resembled an explanation or a resolution This was a last resort on my part No attempt has been made to contact me at my only contact number MrW*** should have provided the necessary information when I took the time to speak with him personally The transmission was reassembled in such poor condition, I was barely even able to get ithe to change gears while taking it to another repair shop This wasn't even addressed in my original correspondence with the Revdex.com I simply want this to end and should not have to pay any monies for what has transpired
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I signed the work order for the flat rate fee before I knew the part was under warranty. Once we found out it was under warranty by doing a quick run of the serial number directly on the manufacturers website, which was less than 30 minutes later we called the service tech and asked him to hold the check and let us know what the price would be for the labor only since the part would be no charge. He said he would let the office know. We never received a call back with a new price for labor only so we called again were told that's not how it would work.  I never would have signed a work order for the flat rate (labor and part) if it would have been disclosed whether part is on warranty or not, we would be paying the same amount upfront (We spoke directly with [redacted] the manufacturer and they said they could ship the part out no charge but it would have to be installed by a licensed technician) I have no issue with receiving my money back for the part and paying for labor but the business will not release their fee for the labor only. My resolve would be to know the labor fee and part refund that I will be receiving back and when.  Saying they don't know how much I'll get back for the part doesn't make sense when the flat fee includes the price for the part...that fee had to be calculated using a price for the part and that is the amount I should be refunded. Having to wait for a business to get money back is not what a consumer should have to do when performing warranty work, that is part of business overhead. I did ask when I originally phoned if they could service a [redacted] furnace - their response was yes, servicing means honoring warranties and if a business doesn't it should disclose that info before dispatching.
Regards,
[redacted]

This customer contracted with Blue Mountain for the replacement of a fault flame switch.  He agreed to pay a flat rate fee for this service.  Blue Mountain did not install this equipment and did not provide any warranty on the equipment.  If this customer has a warranty, it was...

provided by the manufacturer of the equipment or the previous installer. Blue Mountain is not a party to that warranty.  It has not seen the warranty.  It has no idea whether or not the part is actually covered by a warranty. As a courtesy to this customer (and for no extra charge), Blue Mountain agreed to submit a warranty claim on this customer's behalf.  That is, Blue Mountain agreed to help him facilitate making a warranty claim.  This process works as follows.  First, Blue Mountain purchased the equipment from its distributor.  Second, Blue Mountain submitted a warranty claim to the distributor.  Third, the distributor will submit a warranty claim to the manufacturer.  Fourth, the manufacturer will review the claim and decide whether or not the part is covered by a warranty.  Fifth, if the part is covered by a warranty, the manufacturer will issue a credit to the distributor, the distributor will issue a credit to Blue Mountain, and Blue Mountain will issue a credit to the customer.  It should also be noted that some distributors charge a fee for processing warranty claims.  Blue Mountain does not know if its distributor will in this case but, if it does, the customer's credit will be reduced by the amount of the fee. Blue Mountain's office has explained this process to this customer on several occasions.  Unfortunately, the customer mistakenly believes that he should not have to pay any upfront out of pocket expenses because the equipment is under warranty.  It is actually often the case that out of pocket expenses are paid upfront and are then later reimbursed by the warranty company.  As noted above, Blue Mountain did not give this warranty, is not a party to that warranty, and it has no idea whether or not the part is actually covered by a warranty.  Blue Mountain has paid for the part and charged the customer for the part as per the terms of their contract.  Blue Mountain has tried to resolve this customer's concerns by submitting a warranty claim on his behalf and has agreed to provide him with a refund/credit that the distributor provides as part of that claim less any expenses it charges.

Have not deposited customers check. I will not charge the customer for any work performed on their vehicle. I have attempted to contact customerdoes not return phone calls. Please have customer advise as to return of check or I can destroy. I hope that this will be acceptable to customer and I apologize for their bad experience and for our poor performance.Christopher W[redacted]MMCC TransmissionsTerre Haute, IN

The 2002 Mercury Mountaineer had caught fire when the original differential failed and fluid contacted the exhaust. The fire dept. resonded to the fire and extinguished. The vehicle was towed from that location off the street. Then was loaded on a transport trailer and delivered to my location. We...

inspected the damge to the front differential. Provided a quote to [redacted] per customers request. An inspector for State Farm inspected vehicle and determined that a mechanical failure had caused fire. Owner requested that we go ahead with the repair. we replaced the front differential assembly with used unit. No damage was done to the vehicle when it was in our shop. Nor was the bent exhaust pipe noticed. We were focused on the front of the vehicle. The Photos taken by the [redacted] inspector will show the propper lifting of the vehicle. Not in anyway affecting the exhaust system. The damage to the exhaust likely occurred loading or unloading onto or off of one of the transports. [redacted]

I have reviewed the customers complaint regarding the service on their vehicle. I was on vacation that week when service was performed. So I dont have first hand knowledge of what was done or said. I have tried to contact customer regarding this issue without success. No voicemail set up or no one...

answers the other # I have for him. Iam willing to refund 1/2 of their payment for a total of $250.00.Chris W[redacted]AAMCO Transmission of Terre Haute