Baker Triangle

Definitely the worst company ever! I signed up with the gym and they then sent me to a desk unbeknownst to me that it was a separate company that trains After a lengthy 'interview' I signed up and they withdraw from my bank account monthly (November 2014)I requested it be changed to my credit card so that I would not bounce any checks That took a great deal of time and energy I was assigned a trainer who ultimately relocated after a few months It took several discussions over a period of several weeks to get a replacement trainer He was usually late or had to cancel because of family matters, then had a baby and left I corresponded with the home office and was able to put my membership on hold because I couldn't get a replacement and was getting frustrated I was then in a car accident in August and couldn't go to the gym I finally was able to return I have a medical issue that causes me constant pain and then on top of the accident I began going to P.T I responded via email to the home office and finally got a response that I had masessions It took several weeks to get a personal trainer I was with him a few weeks and had an injury to my leg because of the nautilus I told them I needed someone who had more expertise in physical exercise I went to the desk at least times and each time they said someone would call me the next day This went on for many many weeks I still had about masessions I called the home office but because it had been over a year since my last payment they had no record And they had changed billing companies It has been over months since they said I would be assigned a new trainer Still nothing I am now out about $ I do not plan on renewing with the gym either They NEVER follow through on their promises, they are extremely difficult to get a hold of even in the gym

Buyer bewareThis companies practices are very deceptiveThe details of [redacted] are written on the back of the service contract, in the fine print and the employee who signed me up for [redacted] lied about the terms of cancellationWhen he then quit the business, managements handling of the transition was completely unprofessionalTwo other employees then lied about how they would resolve the problems I had, then of them conveinantly quit as wellIt has taken over a month of continual complaint to the corporate office to get a partial, unsatisfactory resolution and to date there has still been no apology and no one has taken any responsibility for the many many errors madeEveryone I spoke with made excuses for why it wasn't their fault

I was lied to and manipulated into signing a contract when initially I was offered free services over the phone by an employee of Professional Fitness Who claimed he was a fitness manager for *** *** When in fact he did not work for *** at all

By far the worst customer serviceNever able to work with my schedule so had to lose most of my sessionsAnd too cancel membership they request certify letter tht you have to pay out of pocketAnd after cancelling, they still charge your debit cardI cancelled in February, and they drafted fees for March April

When I first signed up for a no the contract they already made a mistake with my billing and made me sign another contract which I was told was the same as the originalTurns out it was switched to a month contract but I didn't find out until I tried to cancel it after I thought my contract period had endedI am also not the first *** has done this to eithThey want to charge me dollars and have me provide my lease information since I stated that I would be movingEven before this I had problems because I had two contracts in the system and was being charged for both of them at the same timeIt took me a week to resolve this mistake and none of the professional fitness managers were helpfulI had to turn to the gym managers because they had many similar complaints in the past
I am still having trouble canceling this membership I didnt agree to even though I have a district manager who corroborates my storyI will never do business with Professional fitness again

Definitely the worst company ever! I signed up with the gym and they then sent me to a desk unbeknownst to me that it was a separate company that trains. After a lengthy 'interview' I signed up and they withdraw from my bank account monthly (November 2014). I requested it be changed to my credit card so that I would not bounce any checks. That took a great deal of time and energy. I was assigned a trainer who ultimately relocated after a few months. It took several discussions over a period of several weeks to get a replacement trainer. He was usually late or had to cancel because of family matters, then had a baby and left. I corresponded with the home office and was able to put my membership on hold because I couldn't get a replacement and was getting frustrated. I was then in a car accident in August 2015 and couldn't go to the gym. I finally was able to return. I have a medical issue that causes me constant pain and then on top of the accident I began going to P.T. I responded via email to the home office and finally got a response that I had 22 make-up sessions. It took several weeks to get a personal trainer. I was with him a few weeks and had an injury to my leg because of the nautilus. I told them I needed someone who had more expertise in physical exercise. I went to the desk at least 8 times and each time they said someone would call me the next day. This went on for many many weeks. I still had about 14 make-up sessions. I called the home office but because it had been over a year since my last payment they had no record. And they had changed billing companies. It has been over 3 months since they said I would be assigned a new trainer. Still nothing. I am now out about $560. I do not plan on renewing with the gym either. They NEVER follow through on their promises, they are extremely difficult to get a hold of even in the gym.

I am so disappointed at the way this company handled my business and my complaint. First, they got all my account information wrong and then when I spoke to [redacted] in corporate, he claimed that the matter would be resolved and it was not. I cancelled and was told I was all set, then they went into my other account and used a alias. I not only had to pay for fees to my bank to stop them from going into my account but when I spoke to [redacted] again he played dumb, ignorant and as if our conversations never transpired. I was promised a call on 2/26/16 and that never happened and because I cancelled this service again, I'm being told that I have to pay $120 to cancel but they took $160 from my account and I never used the service. Either [redacted] thinks I am crazy, but I will not let this go until my funds are returned and they stop promoting bad business practices.

Buyer beware. This companies practices are very deceptive. The details of [redacted] are written on the back of the service contract, in the fine print and the employee who signed me up for [redacted] lied about the terms of cancellation. When he then quit the business, managements handling of the transition was completely unprofessional. Two other employees then lied about how they would resolve the problems I had, then 1 of them conveinantly quit as well. It has taken over a month of continual complaint to the corporate office to get a partial, unsatisfactory resolution and to date there has still been no apology and no one has taken any responsibility for the many many errors made. Everyone I spoke with made excuses for why it wasn't their fault.