[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
In regards to the customer's statement, we would like to provide our details of this matterUpon delivery of the cake to the venue, we received a call stating that the cake had been delivered without any flowers We were told that we had their decorations and a topper and that the cake arrived undecorated(The cake did have buttercreme dot decorations and a silver ribbon, as well as the riser that was delivered with the cake)We placed the caller on hold and immediately set put to find the decorationsWe searched our kitchen fully and did not find any decorations with the bride's name on themWe returned to the line and informed the caller that we did not locate any flowers or a topper for themThe caller proceeded to tell us that they had sent us a box of decorations by mailWe placed them on hold again and went to look for a packageWe did locate a [redacted] box that was delivered, a few days prior, from Ms***, which simply stated her name and [redacted] and an addressWe then opened the box and realized it included her flowers, pearls, and a topper, with a note inside the box, mentioning the itemsSince there was no indication on the outside of the box, stating it was for a wedding cake or decorations were enclosed, we placed the box on the owner's desk (as it appeared to contain personal/important documents)Once we realized these were the decorations, we immediately sent the decorator and driver out again to fix the matterThey completed putting the flowers, pearls, and topper on the cake, prior to any guests arhving and the venue sbeing finalizedThe mother-of-the-bride even came over to let our decorator and driver know that she was a bit concerned and she was happy to see that the decorations had been located and the cake looked beautifulIn her statement, the customer mentioned she was told that she did not have to call when the box was mailed outThis is not our usual practice; we generally request a follif something has been mailed/shipped to us; to ensure that we received the item(s) in a timely fashionMost of the time, our clients will call to let us know they are sending items or to ask if we have received items they have shippedIf the box had information on the outside, pertaining to 'wedding decorations' or ' [redacted] wedding,' we may have avoided this situationWhen the cake riser was returned to us, Ms***' father-in-law expressed his frustration with the flower situation, to our managerAt that time, our manager suggested that she have the owner give him a call regarding the matterAfter speaking with the owner, Ms***' father-in-law came to an agreement of $reimbursementWe wrote a check for $on 04/14/and it was mailed to [redacted] at the following address: [redacted] ***, which was given to us by her father-in-lawWe later received notification that the check had never arrived, so we had the check voided and sent out another check approximately April 28"^The first check we wrote was returned to us, about 3-weeks later (after receiving the Revdex.com complaint), from an employee at the [redacted] gas station located near our shopping centerThe envelope was postmarked- Return to Sender, 04/27/2015, and included an Insufficient Address-Unable to Fonward label on itWe have included a copy of the envelope, in the email, for your reviewWe are truly sorry that the checks never arrivedHad it been brought to our attention that the 2"'' check was not received; we certainly would have done some research as to why that happened Perhaps the Florida address listed on the complaint is the correct address and should have been given to us for mailing the checks? This was certainly not a matter of stringing anyone along; we always work quickly to resolve any customer issues that are brought to our attentionAgain, we apologize that the checks never arrived and it is unfortunate that the situation had to reach this level
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
In regards to the customer's statement, we would like to provide our details of this matterUpon delivery of the cake to the venue, we received a call stating that the cake had been delivered without any flowers We were told that we had their decorations and a topper and that the cake arrived undecorated(The cake did have buttercreme dot decorations and a silver ribbon, as well as the riser that was delivered with the cake)We placed the caller on hold and immediately set put to find the decorationsWe searched our kitchen fully and did not find any decorations with the bride's name on themWe returned to the line and informed the caller that we did not locate any flowers or a topper for themThe caller proceeded to tell us that they had sent us a box of decorations by mailWe placed them on hold again and went to look for a packageWe did locate a [redacted] box that was delivered, a few days prior, from Ms***, which simply stated her name and [redacted] and an addressWe then opened the box and realized it included her flowers, pearls, and a topper, with a note inside the box, mentioning the itemsSince there was no indication on the outside of the box, stating it was for a wedding cake or decorations were enclosed, we placed the box on the owner's desk (as it appeared to contain personal/important documents)Once we realized these were the decorations, we immediately sent the decorator and driver out again to fix the matterThey completed putting the flowers, pearls, and topper on the cake, prior to any guests arhving and the venue sbeing finalizedThe mother-of-the-bride even came over to let our decorator and driver know that she was a bit concerned and she was happy to see that the decorations had been located and the cake looked beautifulIn her statement, the customer mentioned she was told that she did not have to call when the box was mailed outThis is not our usual practice; we generally request a follif something has been mailed/shipped to us; to ensure that we received the item(s) in a timely fashionMost of the time, our clients will call to let us know they are sending items or to ask if we have received items they have shippedIf the box had information on the outside, pertaining to 'wedding decorations' or ' [redacted] wedding,' we may have avoided this situationWhen the cake riser was returned to us, Ms***' father-in-law expressed his frustration with the flower situation, to our managerAt that time, our manager suggested that she have the owner give him a call regarding the matterAfter speaking with the owner, Ms***' father-in-law came to an agreement of $reimbursementWe wrote a check for $on 04/14/and it was mailed to [redacted] at the following address: [redacted] ***, which was given to us by her father-in-lawWe later received notification that the check had never arrived, so we had the check voided and sent out another check approximately April 28"^The first check we wrote was returned to us, about 3-weeks later (after receiving the Revdex.com complaint), from an employee at the [redacted] gas station located near our shopping centerThe envelope was postmarked- Return to Sender, 04/27/2015, and included an Insufficient Address-Unable to Fonward label on itWe have included a copy of the envelope, in the email, for your reviewWe are truly sorry that the checks never arrivedHad it been brought to our attention that the 2"'' check was not received; we certainly would have done some research as to why that happened Perhaps the Florida address listed on the complaint is the correct address and should have been given to us for mailing the checks? This was certainly not a matter of stringing anyone along; we always work quickly to resolve any customer issues that are brought to our attentionAgain, we apologize that the checks never arrived and it is unfortunate that the situation had to reach this level