Baker's Transmission and Auto Repair

Initial Business Response /* (1000, 15, 2016/08/26) */
Our company has had a long standing policy that is posted on our wall at the sales counterIt states that we are not responsible for damage caused to the customer's vehicles for product they purchase and request to be loadedDelivery service
is available
Initial Consumer Rebuttal /* (3000, 18, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseThe employees never told me of such policy or had me sign any waiver in which, *** lied about and told my insurance company that I had signed a waiver stating that they were not liable for damages caused to any personal property on their property
I realize that these people do not take responsibility for their actionsI find it very unfortunateIf I were to operate a business I would go out of my way to help people and if I done such damage I would for sure make it right
I also realize that the owner is a coward and went back on his word to get back with me and make it right!
Final Consumer Response /* (4200, 27, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no policy at the time of the incidentThe policy was put in place after the incident to prevent them from taking responsibility for their actions
Final Business Response /* (4000, 24, 2016/09/09) */
We stand behind our policyIt was the customers product we were loading on his vehicle at his requestDelivery service was available