They did a very good job, and I would tell my friend and neighbor to us Baker's waterproof Ilike the way the work and clean everything up Everyone I talked to tell me what a good job they do thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Plain and simple, IT DOES NOT STATE ANYWHERE IN THEIR PAPERWORK THAT THEY ARE PERMITTED TO KEEP ANY PERCENTAGE OF ANYTHING.
Regards,
[redacted]
It was clear that the $1435 deposit was needed to hold the schedule date. Once she takes that schedule date, it can not be offered to any other potential customers even if that means losing the new client. We absolutely lose customers because they can not wait for an opening in our schedule.Please refer to my previous response on 7/29/16 that best exemplifies the 5 year ordeal.
The original appointment was June 2011 and we supplied a proposal. We were requested to come back and review the project again in September of 2013. After the reevaluation, the project was scheduled for December of 2013 but ended up cancelling. March 10th of 2016 we were asked to...
come out and review project again which was not a problem. On March 21st the job was reviewed and scheduled for May 9, 2016 and we were given a $1435 deposit to hold that time in our schedule. April 12, 2016 customer decided to send in another partial payment (not required from us) of $1500. April 29, 2016 she mailed in another partial payment of $2000 (again not requested by us). When we called her on May 2nd to confirm we will be there the next week she explained that she was not ready and asked to be pushed back in the schedule. We shuffled the schedule and set a side a new start date of June 20th 2016. May 13,2016 she called back in and said now she does not want to do it at all and wants all her money back. Call center explained that deposits are not refundable after 3 business days but we would have her Representative call her which he did that same day and explained that the deposit is not refundable. She called back May 16, 2016 and wanted a Manager and the Sales Manager again explained rules of the deposit but said we will mail her a check for the $3500 since that was not required by us to hold the schedule date or dates in her case. We told her the $1435 would be a credit towards that project if she changes her mind again and does the work with us which she agreed too. After getting a check from us for $3500 she called back and said she wants the remaining deposit back or she is calling her lawyer. We said we were sorry but that deposit was not going to be refunded. We worked with the customer over the course of 5 years, multiple trips, multiple schedule dates, 3 different proposals that all stated the 3 Business Days right to cancel in two different spots on the contract page 1 and page 6. We felt the right thing to do was give the $3500 back which we did. I am sorry she does not understand the negative effect of reserving time for her project and cancelling has on our crew and company.
I do not know what to say that I have not already said.The homeowner is requesting we come out again. We are willing to go out to the home for the eighth time to try to find something wrong with this drainage. We will not charge for the visit.
On February 11, 2016 we were called by the homeowner and told that she was having a water issue and wanted to take care of it before spring. Our Representative went to her home on February 24th and explained the options of what we could do for her. The owner selected parts...
of the recommendations she felt were warranted. We installed the procedures she selected on March 22 and 23rd. At no time would we have claimed that all her dampness would go away. Since our homes are made of porous materials (such as block and concrete) we could never warrant against dampness. The water vapor in the soils under and around our homes draw thru the walls and floor and evaporate into the air. That is why our warranty even states no warranty against dampness and condensation. In May the owner scheduled a service appointment because she felt the drain system was not working properly. We told her that if is a problem with the system we will repair for free but if it is not warranty work there would be a $95 service charge. May 25th our Service Tech determined the system we installed was installed properly and in working order. He noted that dampness was coming up thru the floor and he thought that doing a drain across the middle of the floor may help and left an estimate for $2500 to install the lateral drain. I am glad the homeowner did not pay us to install this lateral drain because that is not the problem. The Tech who was first there did not realize exactly what was going on. Our Service Manager, who has over 20 years of experience, had another idea about the problem. At some point a paint type material was put over the floor that did not clog the pours of the cement but created a separate barrier above the concrete. The natural water vapors coming up thru the concrete were being now trapped under the paint. This trapping of the vapors changed the water vapors to a liquid under the paint (bubbles of water under the paint she is describing). The paint is preventing the natural evaporation that normally happens. Gary explained this to the owner but she did not believe him. She wanted the lateral drain the original tech and competitors talked about. Gary explained that he felt that would not help in any way. She wanted it so we did it for free. While doing the lateral drain we showed whomever was home that there was absolutely no water under the floor. We installed drain to show the owner that in fact what we were telling her was correct. The drain system we have installed is correct but can not stop dampness.We did not charge for the non warranty related service call, we gave our Professional opinion about the water condensing under her paint, we installed the lateral drain for free even though we knew it was not the problem and we are going back again trying to help her out. I wish she could see that we are trying to help and believe us about the paint being a problem. I believe she is a nice lady and I hope we can work things out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Plain and simple, IT DOES NOT STATE ANYWHERE IN THEIR PAPERWORK THAT THEY ARE PERMITTED TO KEEP ANY PERCENTAGE OF ANYTHING.
Regards,
[redacted]
It was clear that the $1435 deposit was needed to hold the schedule date. Once she takes that schedule date, it can not be offered to any other potential customers even if that means losing the new client. We absolutely lose customers because they can not wait for an opening in our schedule.Please refer to my previous response on 7/29/16 that best exemplifies the 5 year ordeal.
The original appointment was June 2011 and we supplied a proposal. We were requested to come back and review the project again in September of 2013. After the reevaluation, the project was scheduled for December of 2013 but ended up cancelling. March 10th of 2016 we were asked to...
come out and review project again which was not a problem. On March 21st the job was reviewed and scheduled for May 9, 2016 and we were given a $1435 deposit to hold that time in our schedule. April 12, 2016 customer decided to send in another partial payment (not required from us) of $1500. April 29, 2016 she mailed in another partial payment of $2000 (again not requested by us). When we called her on May 2nd to confirm we will be there the next week she explained that she was not ready and asked to be pushed back in the schedule. We shuffled the schedule and set a side a new start date of June 20th 2016. May 13,2016 she called back in and said now she does not want to do it at all and wants all her money back. Call center explained that deposits are not refundable after 3 business days but we would have her Representative call her which he did that same day and explained that the deposit is not refundable. She called back May 16, 2016 and wanted a Manager and the Sales Manager again explained rules of the deposit but said we will mail her a check for the $3500 since that was not required by us to hold the schedule date or dates in her case. We told her the $1435 would be a credit towards that project if she changes her mind again and does the work with us which she agreed too. After getting a check from us for $3500 she called back and said she wants the remaining deposit back or she is calling her lawyer. We said we were sorry but that deposit was not going to be refunded. We worked with the customer over the course of 5 years, multiple trips, multiple schedule dates, 3 different proposals that all stated the 3 Business Days right to cancel in two different spots on the contract page 1 and page 6. We felt the right thing to do was give the $3500 back which we did. I am sorry she does not understand the negative effect of reserving time for her project and cancelling has on our crew and company.
I do not know what to say that I have not already said.The homeowner is requesting we come out again. We are willing to go out to the home for the eighth time to try to find something wrong with this drainage. We will not charge for the visit.
On February 11, 2016 we were called by the homeowner and told that she was having a water issue and wanted to take care of it before spring. Our Representative went to her home on February 24th and explained the options of what we could do for her. The owner selected parts...
of the recommendations she felt were warranted. We installed the procedures she selected on March 22 and 23rd. At no time would we have claimed that all her dampness would go away. Since our homes are made of porous materials (such as block and concrete) we could never warrant against dampness. The water vapor in the soils under and around our homes draw thru the walls and floor and evaporate into the air. That is why our warranty even states no warranty against dampness and condensation. In May the owner scheduled a service appointment because she felt the drain system was not working properly. We told her that if is a problem with the system we will repair for free but if it is not warranty work there would be a $95 service charge. May 25th our Service Tech determined the system we installed was installed properly and in working order. He noted that dampness was coming up thru the floor and he thought that doing a drain across the middle of the floor may help and left an estimate for $2500 to install the lateral drain. I am glad the homeowner did not pay us to install this lateral drain because that is not the problem. The Tech who was first there did not realize exactly what was going on. Our Service Manager, who has over 20 years of experience, had another idea about the problem. At some point a paint type material was put over the floor that did not clog the pours of the cement but created a separate barrier above the concrete. The natural water vapors coming up thru the concrete were being now trapped under the paint. This trapping of the vapors changed the water vapors to a liquid under the paint (bubbles of water under the paint she is describing). The paint is preventing the natural evaporation that normally happens. Gary explained this to the owner but she did not believe him. She wanted the lateral drain the original tech and competitors talked about. Gary explained that he felt that would not help in any way. She wanted it so we did it for free. While doing the lateral drain we showed whomever was home that there was absolutely no water under the floor. We installed drain to show the owner that in fact what we were telling her was correct. The drain system we have installed is correct but can not stop dampness.We did not charge for the non warranty related service call, we gave our Professional opinion about the water condensing under her paint, we installed the lateral drain for free even though we knew it was not the problem and we are going back again trying to help her out. I wish she could see that we are trying to help and believe us about the paint being a problem. I believe she is a nice lady and I hope we can work things out.