Bakersfield Hyundai

Initial Business Response / [redacted] (1000, 5, 2015/09/05) */ Contact Name and Title: [redacted] General Mana Contact Phone: XXX-XXX-XXXX Contact Email: ***@walterscompanies.com After reading this complaint I am dismayed, as our records do not match this story in any wayI have publicly offered to take Mr [redacted] out of this contact and restore hime to his original positionI have asked Mr [redacted] to conact meAll to no availWe would NEVER act in this way, NEVER fail to give copies to a customer, or replace their copies upon requestThe accusations are groundless, as we do not have to act in this way to sell a carWe offered on three occassions while Mr [redacted] was taking delivery, and later when he returned, to cancel this deal, and Mr [redacted] refusedWe work with people who have all types of credit ratings, including Mr***, for who we gladly and diligently worked to get his loan approvedWe sold this car undermarket and regret allowing this deal to complete itselfOur decision to move forward, agaion, was based on Mr***'s refusal to unwind the dealWhatever damages were suffered by Mr [redacted] might possibly be handled if he would contact me, but I continue to wait for this as we type back and forth in this arena insteadI stand by my offer, I will always be honorable in my dealings with my customers, and acting in any other way did not begin with Mr***I will take Mr [redacted] out of this deal, today, gladlyAgain, I ask Mr [redacted] to contact me so that I can make that arrangement and make him HAPPY [redacted] Operating Partner XXX-XXX-XXXX ***@walterscompanies.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr [redacted] and I have resolved the matters through the email

I met with [redacted] today on 7-8-to talk about the contract where she brought up the concern of me filing a complaint through the Revdex.comwe came to the agreement that I would withdrawl my complaint against bakersfield hyundai and after she has seen it has been closed then will undergo the writing of a new contract that we both agree upone, she has agreed to keep the same terms of my new contact so as to not have to run my credit again and keep me with the same monthly payment, she will have it listed as still making a $down payment even though I will not be making any down payement, I would like to withdrawl my complaint to keep up with my end of the bargainas long as the terms are fully met with what we have agreed upon today then I will fully close out my complaint filed

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@bakersfieldhyundai.com After reading the complaint, I researched all claims, and Ms [redacted] is correctWe fouled up, we owe the money, and we were difficult to get to over the telephoneI am emabarrassed, and I am sorry, and I'd like to make it up to Ms***Please contact me at XXX-XXX-XXXX or ***@bakersfieldhyundai.comI have left a voicemail for you at the number you left usAgain, I apologize and am happy to take care of this, please contact me

Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@bakesfieldhyundai.com
I am very sorry for the broken processYour input is valuable in order for us to improve, thank youI understand your request,
however, remaking the contract is no longer a possibility on this transactionWhat we can do are one of two thingsFirst, we can move forward to apply the Xylon, and I will personnally handleOr, second, we can refund the money we charged you for the productYou paid $173, and with tax, that is about $For your troubles, I will refund you $and cancel the Xylon warranty, if you would likePlease contact me directly and I will make the arrangement of your choosingThank you, again
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since the contract can't be changed I will accept the refund

Contact Name and Title: *** *** Operating Pa
Contact Phone: 661-834-
Contact Email: ***
I am sorry for your experience hereThank you for making me aware of your issuesI spoke with *** and she will be contacting you today, and your issues will be
resolvedShould you not hear from ***, feel free to contact me at ***, or 661-834-
*** ***
Operating Partner

(The consumer indicated he/she ACCEPTED the response from the business.)
I went in today and talked to *** who is planning on resolving the issue with the purchase of my car, she is going to make the contract of the vehicle to fit to my needs under the one condition of me closing my complaint with the Revdex.comi have agreed to the terms to close my complaint with bakersfield hyundai, once she has seen that I am closing my complaint then we will get the contract squared away and finished

Initial Business Response /* (1000, 5, 2015/09/05) */
Contact Name and Title: [redacted] General Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@walterscompanies.com
After reading this complaint I am dismayed, as our records do not match this story in any way. I have publicly offered to...

take Mr. [redacted] out of this contact and restore hime to his original position. I have asked Mr. [redacted] to conact me. All to no avail. We would NEVER act in this way, NEVER fail to give copies to a customer, or replace their copies upon request. The accusations are groundless, as we do not have to act in this way to sell a car. We offered on three occassions while Mr. [redacted] was taking delivery, and later when he returned, to cancel this deal, and Mr. [redacted] refused. We work with people who have all types of credit ratings, including Mr. [redacted], for who we gladly and diligently worked to get his loan approved. We sold this car undermarket and regret allowing this deal to complete itself. Our decision to move forward, agaion, was based on Mr. [redacted]'s refusal to unwind the deal. Whatever damages were suffered by Mr. [redacted] might possibly be handled if he would contact me, but I continue to wait for this as we type back and forth in this arena instead. I stand by my offer, I will always be honorable in my dealings with my customers, and acting in any other way did not begin with Mr. [redacted]. I will take Mr. [redacted] out of this deal, today, gladly. Again, I ask Mr. [redacted] to contact me so that I can make that arrangement and make him HAPPY.
[redacted]
Operating Partner
XXX-XXX-XXXX
[redacted]@walterscompanies.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr. [redacted] and I have resolved the matters through the email.

I met with [redacted] today on 7-8-16 to talk about the contract where she brought up the concern of me filing a complaint through the Revdex.com. we came to the agreement that I would withdrawl my complaint against bakersfield hyundai and after she has seen it has been closed then will undergo the writing of a new contract that we both agree upone, she has agreed to keep the same terms of my new contact so as to not have to run my credit again and keep me with the same monthly payment, she will have it listed as still making a $1200 down payment even though I will not be making any down payement, I would like to withdrawl my complaint to keep up with my end of the bargain. as long as the terms are fully met with what we have agreed upon today then I will fully close out my complaint filed

Initial Business Response /* (1000, 5, 2016/01/27) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bakersfieldhyundai.com
After reading the complaint, I researched all claims, and Ms. [redacted] is correct. We fouled up, we owe the money, and we were...

difficult to get to over the telephone. I am emabarrassed, and I am sorry, and I'd like to make it up to Ms. [redacted]. Please contact me at XXX-XXX-XXXX or [redacted]@bakersfieldhyundai.com. I have left a voicemail for you at the number you left us. Again, I apologize and am happy to take care of this, please contact me.