Bakersfield Mitsubishi

Initial Business Response /* (1000, 5, 2015/08/13) */
The customer did not leave a VIN# and there is not a Mitsubishi vehicle in our Service Records that is in that customer's nameThe customer called the Service Manager prior to filing the complaint, stating the same complaints that were filed
with the Revdex.comThe Service Manager offered to bring the vehicle back in and to stay with the vehicle and the Service Manager the entire time the vehicle was being inspected in order to show that our business is not hiding anything from the customerThe customer refused the offer and instead requested that the vehicle be taken to a mechanic of their choice and for us to pay for the repairsHowever we refuse to pay for any repairs before looking into the vehicle first

Initial Business Response /* (1000, 5, 2015/11/11) */
*** ***
Service Manager
Bakersfield Mazda/Bakersfield Mitsubishi
XXX-XXX-XXXX ext***
***@loveautomotivegroup.com
November 10,
*** ***
XXXX XXth Avenue
Delano, CA
XXXXX
XXX-XXX-XXXX
***@hotmail.com
Subject: Letter of Response to Dispute Revdex.com Case Number XXXXXXXX
Dear Mr***,
This letter has been written in response to case number: XXXXXXXX in which you have ultimately stated the warranty "should be adhered to partly", "The Rental bill should also be adjusted", and Bakersfield Mitsubishi did not give a proper estimate or parts/labor warranty (Revdex.com Case#: XXXXXXXX)It is my sincerest hope in the forthcoming text I am able to adequately explain in detail the entirety of the situation as well as provide reasonable and acceptable explanations to your inquiries
Bakersfield Mitsubishi has always attempted to provide our customers with an exceptional service experience for both minor and major vehicle servicesOne of our highest priorities is to service, diagnose, and repair all vehicles safely and within a reasonable amount of time according to the initial presented estimatesAs to the particulars of your case let me start with the full detail of your situation
Your Mitsubishi Mirage vehicle identification number: ML32A4HJ8EHXXXXXX was brought into our service department on September 30, The two initial concerns we stated on the repair order were: "Customer stated check engine light on" and "Customer states while at a stop and acceleration vehicle shakes, hesitate and will shut off check and advise"(RO: XXXXX)The vehicle had exactly 57,miles on the odometer; you were advised the initial diagnostic charge would be $and rentals, by policy, were not covered by the dealership
Approximately days after drop off, on October 7, at 9:21am you were called and made aware further teardown and testing of the vehicle would be neededThat estimate was for $and again did not cover any rental costs accrued of your own accordOctober 7, at approximately 4:10pm you were called and forewarned the vehicle in question needed an engineIt was at this juncture we cautioned you that the likely time frame of a few weeks would be required to fully repair the vehicle and again we reiterated we do not cover rental vehicles by policy
Our inspection proved the oil in the vehicle was extremely sludgy and the oil filter on the vehicle was never replaced, in fact it was the same filter that was installed in the factoryWe attempted to get information from you about when and where the vehicles basic maintenance was completed however, you informed us you were unaware of any maintenance ever completed and you had no records of maintenanceOnce we realized the vehicle required an engine we contacted Mitsubishi Corporate and submitted all the required photographs and documentation to their warranty department for inspection and warranty consideration
All vehicles require basic maintenance to be maintained in order to stay within warranty complianceIt was this lack of maintenance that played a role in Mitsubishi ultimately deciding to decline any warranty repairsThere is no recourse we can take to have partial warranty coverage on a vehicle that has been wholly declined by the factory warranty department at least in regard to a specific repair
In regards to the rental situation we informed you up front that no rental would be covered at any point in the repair processI empathize with your situation and that you needed a vehicle to replace your Mirage while it was being worked on and that is why we provided our dealership discount on the rental purchaseIt took us approximately days to complete the repairs from start to finish but there were several factors involvedThe factory had to be contacted and needed to come out and inspect the vehicle and documentation because we were initially uncertain if the vehicle was going to be covered under factory warrantyAlso our consummate master technician was unavailable for a week and although it was an unfortunate event you were made aware from the start it could take up to a few weeks to fully complete the repairs
You also expressed in your case "I was expecting a bill of $at most but $is ridiculous", and that we told you your engine would not be covered under warranty (Revdex.com Case#: XXXXXXXX)At every revised estimate you were contacted and made aware of what extras would be needed to complete the job including the final repair and costAll of our estimates were provided without rental because as previously stated we do not cover rentals and you chose to purchase your rental vehicle with this knowledgeThe only reason the rental was included in final payment is because we granted you our rental discount to help you with costsWithout the rental bill involved your final payment was substantially less the estimate you authorizedIn regard to the warranty of the engine you chose to purchase an aftermarket engine that came with a 12/warranty, this was explained in detail both to your person and in your final paperwork; an educated decision was made by you as to which engine to purchase
I truly apologize for any and all inconveniences caused by the untimely event of your engine failureWe did everything in our power to diagnose and repair your vehicle within the given estimated time frameI hope this letter has shed some light on the situation and you fully understand everything that was completed and why on rare occasions some repairs can take longer than othersI also hope I have explained in detail the answers to all of your questions and have respectfully provided true and transparent understanding of our mutual dealingsShould you have any further questions I beseech you to contact me directly using any of the contact information listed in this letter
Warm Regards,
*** ***

first order ***, let us apologize for the misunderstanding in regard to your visit to our dealershipyou originally applied on-line at our affiliate partners, which you gave permission to run a credit check in order to provide you with auto financing when you came into our dealership you explain
to us that you did not have the down payment which was required to secure you an auto loan approval because of your credit situations, so we suggested that you should try for a new car which has a rebate and that portion could be applied to your purchase to lower out of pocket cost for the required down payment our ultimate goal is to get into vehicles , regardless of credit issues *** ***general managerbakersfield mitsubishi