Bakersfield Pest Control

Initial Business Response / [redacted] (1000, 7, 2016/05/24) */ The [redacted] were our customers from 01/26/to 03/30/Mr [redacted] stated he called Bakersfield Pest Control in November and spoke with a "lady" in the officeAt that time there was not a lady working in the officeThe only person working in the office was the owner [redacted] We never just show up to service our customersWe always call the day before prior to servicing themIf we do not get a hold of them, we leave a message with our phone number so they can call back if that does does not work out for themWe never received any phone calls from the [redacted] stating they moved, or the service dates were not going to work out The first time we knew that they did not own the property was on March 30,when a woman named [redacted] called and said she owned the propertyShe stated the [redacted] had left townWe immediately cancelled their service We have made numerous attempts to contact the [redacted] by phone calls and mailing statementsNone of which were returned by the [redacted] or by the Post Office Below you will see how many times we attempted to contact the [redacted] either for service or when their credit card on file, was declined after we serviced their property 11/07/ [redacted] - Transaction XXXXXXXXXX has been DECLINED by the system Below is a summary: Transaction ID: XXXXXXXXXX Payment Method: XXXX Amount: USD Customer Name: [redacted] 11/07/14- LEFT MESSAGE REGARDING THE CARD BEING DECLINED 01/12/ [redacted] - Transaction Confirmation Transaction XXXXXXXXXX has been DECLINED by the system Below is a summary Transaction ID: XXXXXXXXXX Payment Method: XXXX Amount: USD Customer Name: [redacted] 01/12/ [redacted] - LEFT A MESSAGE THAT THE CARD WAS DECLINED 01/12/ [redacted] - Statement sent 03/05/ [redacted] - MAILED STATEMENT WITH ADDED LATE FEES 03/27/ [redacted] - I CALLED TO LET THEM KNOW WE WOULD BE OUT TO SERVICE THE HOUSE ON MONDAY, BUT THE PHONE JUST RANG RANGNO ONE ANSWERED, AND NO VOICE MAIL 03/30/ [redacted] - [redacted] WRIGHT,OWNER OF THE PROPERTY CALLED AND SAID THAT THEY HAVE LEFT TOWN 03/30/ [redacted] -Transaction XXXXXXXXXX has been DECLINED by the system Below is a summary: Transaction ID: XXXXXXXXXX Payment Method: XXXX Amount: USD Customer Name: [redacted] 03/30/5- [redacted] - TRIED TO LEAVE A MESSAGE REGARDING THE CARD, BUT THE PHONE JUST RANG 03/31/ [redacted] - Transaction Confirmation Transaction XXXXXXXXXX has been DECLINED by the system 03/31/15- LEFT A MESSAGE REGARDING THE CARD BEING DECLINED Below is a summary: Transaction ID: XXXXXXXXXX Payment Method: XXXX Amount: USD Customer Name: [redacted] 03/31/ [redacted] - I TRIED TO CALL TO LET THEM KNOW THEIR CARD WAS DECLINED BUT THERE IS NO ANSWERING MACHINE 03/31/ [redacted] - SENT TO Commercial Trade Bureau The [redacted] owe services rendered on 11/5/in the amount of $plus a day late fee of $25.00, a day late fee of $25.00, a day late fee of $25.00, and day late fee of $they also for services rendered on 1/9/for $and on 3/30/for $We did not charge them any late fees for those servicesThe total charge they owe for their account is $ We did send Mr [redacted] to collections, but not after sending him statements in the mail, which were never returned back to us by the Postal ServiceOnce he was notified by the collection department, then he called and wanted to resolve the issueBy then it was out of our hands and in the hands of Commercial Trade Bureau In response to the complaint, we provide the very best service to our customersWe always call our customers prior to servicing themWe never just show upWe always try to work with our customers during difficult financial situations, and sending our customers to collections is always our very last resortWe have built a very good reputation with our customers and would never do anything to jeopardize or integrity

Initial Business Response /* (1000, 7, 2016/05/24) */
The [redacted] were our customers from 01/26/12 to 03/30/15. Mr. [redacted] stated he called Bakersfield Pest Control in November 2014 and spoke with a "lady" in the office. At that time there was not a lady working in the office. The only person...

working in the office was the owner [redacted].
We never just show up to service our customers. We always call the day before prior to servicing them. If we do not get a hold of them, we leave a message with our phone number so they can call back if that does does not work out for them. We never received any phone calls from the [redacted] stating they moved, or the service dates were not going to work out.
The first time we knew that they did not own the property was on March 30,2015 when a woman named [redacted] called and said she owned the property. She stated the [redacted] had left town. We immediately cancelled their service.
We have made numerous attempts to contact the [redacted] by phone calls and mailing statements. None of which were returned by the [redacted] or by the Post Office.
Below you will see how many times we attempted to contact the [redacted] either for service or when their credit card on file, was declined after we serviced their property.
11/07/14 [redacted] - Transaction XXXXXXXXXX has been DECLINED by the system.
Below is a summary:
Transaction ID: XXXXXXXXXX
Payment Method: XXXX8313
Amount: USD 65.00
Customer Name: [redacted]
11/07/14- LEFT MESSAGE REGARDING THE CARD BEING DECLINED.
01/12/15 [redacted] - Transaction Confirmation
Transaction XXXXXXXXXX has been DECLINED by the system.
Below is a summary.
Transaction ID: XXXXXXXXXX
Payment Method: XXXX8313
Amount: USD 130.00
Customer Name: [redacted]
01/12/15 [redacted] - LEFT A MESSAGE THAT THE CARD WAS DECLINED.
01/12/15 [redacted] - Statement sent.
03/05/15 [redacted] - MAILED STATEMENT WITH ADDED LATE FEES
03/27/15 [redacted] - I CALLED TO LET THEM KNOW WE WOULD BE OUT TO SERVICE THE HOUSE ON MONDAY, BUT THE PHONE JUST RANG RANG. NO ONE ANSWERED, AND NO VOICE MAIL.
03/30/15 [redacted] - [redacted] WRIGHT,OWNER OF THE PROPERTY CALLED AND SAID THAT THEY HAVE LEFT TOWN.
03/30/15 [redacted] -Transaction XXXXXXXXXX has been DECLINED by the system.
Below is a summary:
Transaction ID: XXXXXXXXXX
Payment Method: XXXX8313
Amount: USD 195.00
Customer Name: [redacted]
03/30/5- [redacted] - TRIED TO LEAVE A MESSAGE REGARDING THE CARD, BUT THE PHONE JUST RANG.
03/31/15 [redacted] -
Transaction Confirmation
Transaction XXXXXXXXXX has been DECLINED by the system.
03/31/15- LEFT A MESSAGE REGARDING THE CARD BEING DECLINED.
Below is a summary:
Transaction ID: XXXXXXXXXX
Payment Method: XXXX8313
Amount: USD 195.00
Customer Name: [redacted]
03/31/15 [redacted] - I TRIED TO CALL TO LET THEM KNOW THEIR CARD WAS DECLINED BUT THERE IS NO ANSWERING MACHINE.
03/31/15 [redacted] - SENT TO Commercial Trade Bureau.
The [redacted] owe services rendered on 11/5/14 in the amount of $65.00 plus a 30 day late fee of $25.00, a 60 day late fee of $25.00, a 90 day late fee of $25.00, and 120 day late fee of $25.00. they also for services rendered on 1/9/15 for $65.00 and on 3/30/15 for $65.00. We did not charge them any late fees for those services. The total charge they owe for their account is $295.00.
We did send Mr. [redacted] to collections, but not after sending him statements in the mail, which were never returned back to us by the Postal Service. Once he was notified by the collection department, then he called and wanted to resolve the issue. By then it was out of our hands and in the hands of Commercial Trade Bureau.
In response to the complaint, we provide the very best service to our customers. We always call our customers prior to servicing them. We never just show up. We always try to work with our customers during difficult financial situations, and sending our customers to collections is always our very last resort. We have built a very good reputation with our customers and would never do anything to jeopardize or integrity.