Bakey General Contracting

This just a protective opinionI had another company come out and tell me that this circuit board had be wet by the company that installed the humidifiers, reliant mechanical, because of not fully connecting the drain lineThey fixed it all for not 1,like non-reliant mechanical wanted to steal from meAlso to verify the system being install wrong the first time leaving holes and patch work in my system for every, im correct about that as wellYou never put the humidifier on the intake unless you are using hot water, I"m not using hot waterThanks for your time***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
I am rejecting this response because: Reliant has not fulfilled the original quoted work.I am not denying that my ligirlfriend’s mother was working for Reliant at the time, but ultimately I am still the customer. Thank you Reliant for proving my point. The furnace was replaced with a “Like for Like”, but the AC system was not.As the response from Reliant said, the “Like for Like” to reliant only applied to the furnace. When they called me originally and told me it would be a “Like for Like” replacement of the HVAC system, they gave me no reason to believe that my AC system would resized. I am not complaining about the furnace; my complaint is about the cooling system of the HVAC system.I was willing to pay for the increased cost for the “Like for like” size system, but I was never given the option, or amount it would cost for the size differenceI have spent a year trying to get Reliant to make the installation correct, and they are not willing to fulfill my original requirements. Because the heating and cooling system was installed as a compatible unit, and the business practices that Reliant has shown me over the past year, my requirement has elevated to have Reliant remove the entire HVAC installed system, and give me a full refund.Regards,*** ***

On 4-21-15 our technician discovered a bad heat exchanger on the furnace located at Mr. [redacted]'s residence. Safety is our top priority, therefore, when a heat exchanger is bad - we react accordingly in order for our customers to safely operate their HVAC system. A very important detail that is...

missing is this: [redacted]'s live-in girlfriends mother worked for us at the time - in the office right next to mine. I had dialogue with her and his girlfriend as to react quickly and get a new system installed. We did not force sell this system - we are not high pressure. As a matter of fact - we discounted this system due to the fact that [redacted] had a close acquaintance working for us.The equipment was ordered in order to get the customer back up and running quickly and safely. I was warned by my co-worker that [redacted] was a "price sensitive" customer. Therefore we ordered a "like for like" on the efficiency of the furnace - 80% for 80% - in order to keep his cost down. "Like for Like" only applied to the Furnace efficiency. When we install an AC Unit - we conduct a "Load Calculation" in order to determine the correct size for the residence. His load calculation result was 1.8. Therefore - we installed a 2 Ton AC System combined with a 2.5 Ton Indoor Coil - in order to achieve 13.5 SEER (Seasonal Energy Efficiency Ratio).This job was completed as stated. This system is not undersized. As a general rule - One Ton of cooling load conditions 600 to 700 square foot of living space. Therefore a 2 Ton system will effectively condition a house that is in the range if 1200 to 1400 square foot. Furthermore, According to the County Auditor website - the house is 1288 square foot - which is under the 2 Ton Median of 1300 square foot. [redacted] confirmed that the square footage is correct. Industry best practice for newer equipment is to let the AC unit run for normal cycle times to condition and dehumidify the air. His old system was oversized - therefore he was able to shut it off during the day - turn it on when he came home - and it would cool the house relatively quickly. That is called "short cycling" and it is hard on the compressor. The newer equipment is engineered to run for longer cycle times - by design - to achieve proper balance point between temperature and humidity. [redacted] was trying to operate the new system like he did the old. The [redacted] factory rep confirmed that is improper operation for newer equipment. We explained the sizing procedures to [redacted]. We provided documentation on the SEER Rating from the AHRI (Air Conditioning, Heating, and Refrigeration Institute), Load Calculation Sheet, and AC Zone Map Sizing Chart - all of which confirmed - we installed the correct size AC. As a matter of fact - the AC we installed for his house is even good down into parts of North Carolina and Tennessee - up to 1301 Square Foot. We did our due diligence and installed the proper equipment at a very fair price. We are not in the business of installing equipment that is not sized properly. We have hundreds of years of combined experience among all of our licensed HVAC technicians and installers. And for someone who does not work in this industry to tell us we did not install the right size AC based on the old system - is not a valid statement. Lastly Mr. [redacted] called to say his blower motor in the furnace was making a noise. We dispatched a technician accordingly. Our tech discovered the furnace blower motor was fine. However, the Humidifier was starting to go bad. I called [redacted] to give him this news, and told him we would install a new humidifier - and I offered to discount $100 off of the job to install a new humidifier. He then stated that it should have been included with the new HVAC System that we installed almost one year ago. I told him we were trying to keep his cost down - and it would not matter if we installed it then or now - your price will be the same for a new humidifier. He then stated with all of the trouble he has had with the AC - he should get it for free. First of all - the AC is working fine - it is cooling and dehumidifying the home. The Furnace is also working fine and heating the home properly. A Humidifier is not a necessary part of an HVAC system - they are on less than 20% of the systems we install.It was never brought up in conversation when we spoke many times over the last year - until it started to fail. Then he believed we should have installed one on original work order. I explained that he never got billed for a humidifier. We will not install something that was not paid for. Nor will we remove an HVAC system that is working properly for a full refund. We have decided it is time to part ways with Mr. [redacted], freeze his account, and focus on the thousands of satisfied customers that completely trust Reliant Mechanical.

[redacted]We pride ourselves on exceptional customer service and a sterling reputation. And we have thousands of customers that will testify to that.Mr. [redacted] has flaws in his claim. First of all - we were not the original installers on his furnace - which is over 10 years old -...

and out of warranty.Secondly, he claimed our tech broke his furnace (circuit board). This is completely false - our tech did not even take the cover off the furnace, there was no need to.We were working on a humidifier relocation. We did not touch any part of the circuit board. His circuit board went bad - and he tried to blame it on our tech.Thirdly, The price we offered to fix was not "almost $1000.00" it was $700 - which included a new circuit board, ignitor, and burners. Which anyone that understands this business - knows that is a very fair price for that scope of work. Mr. [redacted] insisted that we broke it and should fix it. However, our Service Manager did an investigation, and found several wires disconnected - which would have disabled the furnace completely.This was a clear indication that the homeowner attempted to fix the unit himself, and was unsuccessful. Then tried to blame us - in order to get it fixed for free.We tried to be fair and reasonable with Mr. [redacted]. It did not work out.Our owner decided it was in everyone's best interest not to conduct anymore business with Mr. [redacted].We have a satisfaction rate over 99%. This is a a very rare case.Sincerely,Pat A[redacted]