Bal Seal

Complaint:
I am rejecting this response because:
Regards,
M*** ***
The Hot toys Raiden figures was paid for by a credit card and the other one was only $paid by me for shipping because it was paid for by company pointsI did send back by UPS 1Z675W979098696733.Also the company did send me a list of the canceled pre orders but I do need a list of when the paids were made how much and to what card to do I can't look that up for myself because my account is closedSo I do need info of were all the refunds are going because as of now I see it on different cards and it's not adding up for meI am still waiting on a good some of moneySo I do need more or the proper info on these pre orders.Also something that wasn't talked about in the message at all but was talk about in a email with the company and IThe company has in there owner ship one of my statue that is getting fixed do to problems with all of them that were sent outIt's a Thor PF EX I these would like to make sure that I am getting that piece back.Lastly I would like some credit back for the only I had in points on my account at this companyIt was $I do think I should get that back to do the company closed my account do to the number of broken and defective piece I bean getting in what isn't something that should be put on me as a customerHere is a picture of the broken vampirella piece I got in Monday broken do to the very thin baseIt was still broken in the box please note these taken out for pictures.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11024737, and find that this resolution is satisfactory to meSideshow is a great business, and handled my issue perfectlyThey absolutely deserve their accreditationThank you!
Regards,
E*** ***

Hello, This customer pre-ordered the Geralt of Rivia Statue on September 20, 2016. This item was offered in two different versions (an Exclusive edition of pieces worldwide and a Collector edition of piece worldwide)The exclusive version shipped with an alternate swap out
portrait. At the time this customer’s order was placed, the Exclusive version of the product was no longer available for pre-order via our website. As such, it was not possible for the Exclusive version to be pre-ordered. The customer completed checkout and pre-ordered the Collector edition of the productUnfortunately, a customer service representative incorrectly informed the customer on October 13, that his pre-order was for the Exclusive version of this product, even though it was for the Collector edition. This was the result of human error and an honest mistake by the representative which we regretOur Returns Coordinator D*** spoke with the customer on November 17, and apologized for the misunderstanding. The customer has been provided with a prepaid shipping label so that he can return the item at no cost for a full refund. As of December 1, the customer has not returned the item and has not contacted us requesting further assistance. Upon receipt of the item a full refund will be issued

Complaint:
I am rejecting this response because:
Regards,
M*** ***
I am happy with everything but things. I am only getting back $for the Raiden figures do to was paid ask the other was paid for by company pointsI really do feel like I should get a check in the mail for $for the points I had at the company do to my account was closed do to the worker's and staff working there found me to be annoying do to all the problems I hadNow to close a customer account do to they found me to be annoying is wrongful termination in alout of ways and that's why I feel like I should be getting my points back in a checkIn my case that is why I feel there should be a exception to the rule because there was a exception to the rule when my account was closed. All what I am asking for is my money in company points what I own when I was a customer for there site nothing extra even for all these trouble they bean putting me through

Complaint:
I am rejecting this response because:
I am awaiting my refund and once Sideshow Collectibles confirms my refund has gone through and I have refund confirmation from my credit card provider, I will gladly close this complaint Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10786875, and find that this resolution is satisfactory to me
Regards,
L*** ***

We sincerely apologize for the inconvenience caused as a result of this customer not being completely satisfied with the condition of their Captain Marvel Premium Format Figure. Rest assured, Sideshow’s Customer Support Manager was able to work with this customer closely to ensure that he did
receive a replacement item which he was satisfied with Sideshow DOES NOT sell or ship any used or refurbished items. While replacement product may be opened for inspection purposes, per the request of our customers in order to ensure the highest possible condition and quality, all replacement items are BRAND NEW, factory sealed products. Sideshow strives to offer a high level of service to all of our customers. During the course of any Return or Exchange request, Sideshow makes every effort to be as transparent as possible through the process This customer had inquired as to whether or not Sideshow would inspect his replacement piece to ensure its condition and quality. Per the request of the customer, the Customer Support Manager and Support Staff inspected and photographed several replacement figures in order to provide detailed high-resolution pictures to the customer so that he could approve the replacement collectible prior to Sideshow shipping out the piece. While we regret that this inquiry took longer than to resolve, Sideshow worked with this customer to ensure that he received a product with which he was 100% satisfied. The customer was offered a cost free return for a full refund on more than one occasion during this processHowever, the customer communicated to us that he wished for a suitable replacement piece rather than a full refund. The customer is now in possession of a replacement figure, they are happy with their purchase and Sideshow considers this matter closed.

Complaint:
I am rejecting this response because: Simply put, just because the company didn't personally witness the problem on their end, doesn't mean it didn't happenMy single and most solid bit of evidence is, that since I am knowingly a first time customer/buyer from sideshow, it was when I looked at my order since having placed it on their website, under the section which shows my current orders, for a number of months on the far left of the page, under the the image and statue name in all capital letters it simply stated 'EXCLUSIVE', which later had changed to 'collectors edition', and my only question is how in the world would I know exactly where that wording is placed and how it looks on that webpage unless I had not previously seen it there that way before? I know what it said, I know what it changed to (which is what prompted me to call and inquire about the edition in the first place)They also admitted the edition didn't have a name upon initial order placements, which then later changed to 'collectors edition'Perhaps it stated exclusive until they officially decided to name it 'collectors edition'Which ever the error, it was certainly present and took placeHowever, I know it's my word against theirs, which will ultimately result in nothing more than a most UNSATISFACTORY and DISAPPOINTING purchasing experience from SIDESHOW COLLECTABLES. Regards,
B*** ***

Revdex.com:(And to Sideshow Customer Service Team) It appears I was in errorWhen I called them, the situation was not made as clear as it was in this follresponse; or it is possible that I misunderstood the representative I spoke to At the time it simply sounded like they were being evasiveI sincerely apologize to them for the misunderstanding, and would like to thank them for clearing it up.Still, I grew up with "the customer is always right" idealSadly that is not the case with many companies any moreA good customer relationship was always more important than a few bucks, because it meant the customer felt valued, which meant customer loyaltyA most excellent return on investment if there ever was one.That said, I do accept their answer and I do understand now about how this particular promo worked, and that there was a limited stock to it. Again, my deepest apologies to the Customer Service Team for my misunderstanding of the matter. I, the customer, was wong
Regards,
***

Dear MrL***
We understand your concerns about the premium art prints you purchasedWe apologize if the description of the artist signature on the print was not as clear as to what it was, and the process in which the prints are signed
Our prints feature a mechanical reproduction of
the artist signature in pencilA specialized machine with an actual pencil scribes the print by mirroring the original signature the artist provided to us for these printsThe industry term for this process is 'penciled signature,' which is why our original description was 'Authorized penciled artist signature' on our product pages featuring the prints, as opposed to 'individually hand-signed artist signature', indicating each one was hand signed by the artist --which would have also resulted in a significantly higher retail price
We have since updated the description and removed the 'industry term', in order to better describe the signature, so you may see updated descriptions now referencing 'digital signature' or 'mechanically scribed pencil signature' in order to more accurately describe the signature process and style for our collectors
If you feel that the mechanically scribed pencil signature changes the nature or enjoyment of your Sideshow limited edition prints and you wish to return them for a refund, please contact us ([email protected]) and we will expedite a pre-paid label for the prints safe return
Thanks for taking the time to read our reply, we hope that you do choose to keep your limited edition, premium art print in your collection
Best Regards,
R*** ***

Complaint:
I am rejecting this response because:
Regards,
M*** ***
The Hot toys Raiden figures was paid for by a credit card and the other one was only $paid by me for shipping because it was paid for by company pointsI did send back by UPS 1Z675W979098696733.Also the company did send me a list of the canceled pre orders but I do need a list of when the paids were made how much and to what card to do I can't look that up for myself because my account is closedSo I do need info of were all the refunds are going because as of now I see it on different cards and it's not adding up for meI am still waiting on a good some of moneySo I do need more or the proper info on these pre orders.Also something that wasn't talked about in the message at all but was talk about in a email with the company and IThe company has in there owner ship one of my statue that is getting fixed do to problems with all of them that were sent outIt's a Thor PF EX I these would like to make sure that I am getting that piece back.Lastly I would like some credit back for the only I had in points on my account at this companyIt was $I do think I should get that back to do the company closed my account do to the number of broken and defective piece I bean getting in what isn't something that should be put on me as a customerHere is a picture of the broken vampirella piece I got in Monday broken do to the very thin baseIt was still broken in the box please note these taken out for pictures

Complaint:
I am rejecting this response because:
Regards,
M*** ***
I am happy with everything but things. I am only getting back $for the Raiden figures do to was paid ask the other was paid for by company pointsI really do feel like I should get a check in the mail for $for the points I had at the company do to my account was closed do to the worker's and staff working there found me to be annoying do to all the problems I hadNow to close a customer account do to they found me to be annoying is wrongful termination in alout of ways and that's why I feel like I should be getting my points back in a checkIn my case that is why I feel there should be a exception to the rule because there was a exception to the rule when my account was closed. All what I am asking for is my money in company points what I own when I was a customer for there site nothing extra even for all these trouble they bean putting me through

Dear MrJ*** we understand you had some concerns about this beautiful piece, and we want you to be totally happy, and that meant canceling the piece before you received it As you may know, the $(non-refundable) deposit was refunded on 1/21, and per your wishes, we have closed your
second account - it appears your first account was closed as well, per your wishes. Please let us know if you have any questions. Sideshow Management Team

I just checked the NRD policy on Sideshow's website and nowhere does it state explicitly that it is tied to a specific order apart from the deposit not being refundable I've paid an NRD for products from you previously and fully understand that it's a deposit that is paid to reserve a specific product
I think it's bad business for customers like myself as I'm pretty sure I'm not the only person that feels this way for someone to pay an NRD and then months or maybe a year later change their mind At the very least make it more clear to the customer that the deposit can't be transferred to another order in the event that someone decides to no longer commit to the product
Out of merit I no longer wish to do business with this company Thank You

Hello, We sincerely apologize for the inconvenience caused by any unwanted correspondence that may have been received. Rest assured, at this time we’ve made arrangements so that this customer will not receive any further communications from Sideshow. Please note, should any
additional purchases be made with Sideshow, no communication will be sent to this customer. This includes order confirmations, tracking information, arrival notices, and all other correspondence related to orders. The customer would need to contact Sideshow and specifically request that account notifications be enabled should he wish to receive any additional correspondence from Sideshow. Our records show that on February 1, this customer called in and spoke with one of our Support representatives. The ticket we have for this communication indicates that the customer inquired as to why he had stopped receiving notification e-mails for his account. The representative noted that the customer wanted to be unsubscribed from the newsletter e-mails but still wished to receive correspondence related to his account. Our representative promptly submitted a request to our eCommerce team to have him unsubscribed from all newsletter subscriptions. She also contacted a member of our IT team to inquire as to why the customer had stopped receiving account notification e-mails. A member of our eCommerce team unsubscribed the customer from all newsletter e-mails the same day he contacted us February 1, 2017. Shortly after this customer was unsubscribed, a member of our IT staff re-activated his account notification e-mails as the customer requested. Due to a technical issue, re-activating the account notification e-mails inadvertently re-subscribed the customer to the newsletter. Sideshow regrets this error and corrected it immediately after this complaint was submitted. We have no record of the customer having any correspondence with a manager at Sideshow. Sideshow strives to offer a high level of service and we always want to help as best as possible. Any unwanted correspondences received by this customer were the result of a technical issue which Sideshow corrected after being made aware of this complaint. All customers can unsubscribe from the e-mail newsletter via a link in any e-mail they receive from Sideshow, via logging into their online account, by calling Sideshow, or via live chat. Best regards,Sideshow Customer SupportTell us why here

Dear MrW*** ** understand your concerns about the premium art print you purchasedWe apologize if the description of the artist signature on the print was not as clear as to what it was, and the process in which the prints are signed
Our prints do not have a fake signature, they feature a
mechanical reproduction of the artist signature in pencilA specialized machine with an actual pencil scribes the print by mirroring the original signature the artist provided to us for these printsThe industry term for this process is 'penciled signature,' which is why our original description was 'Authorized penciled artist signature' on our product pages featuring the prints, as opposed to 'individually hand-signed artist signature', indicating each one was hand signed by the artist --which would have also resulted in a significantly higher retail price
We have since updated the description and removed the 'industry term', in order to better describe the signature, so you may see updated descriptions now referencing 'digital signature' or 'mechanically scribed pencil signature' in order to more accurately describe the signature process and style for our collectors
If you feel that the mechanically scribed pencil signature changes the nature or enjoyment of your Sideshow limited edition print collection and you wish to return them for a refund, please reach out to us(***@sideshow.com), and we will expedite a pre-paid label for the prints safe return
Thanks for taking the time to read our response, we hope that you do choose to keep your limited edition, premium art print in your collection
Best Regards,
R*** ***

Complaint:
I am rejecting this response because:
I am awaiting my refund and once Sideshow Collectibles confirms my refund has gone through and I have refund confirmation from my credit card provider, I will gladly close this complaint Regards,
M*** ***

Complaint:
I am rejecting this response because: Simply put, just because the company didn't personally witness the problem on their end, doesn't mean it didn't happenMy single and most solid bit of evidence is, that since I am knowingly a first time customer/buyer from sideshow, it was when I looked at my order since having placed it on their website, under the section which shows my current orders, for a number of months on the far left of the page, under the the image and statue name in all capital letters it simply stated 'EXCLUSIVE', which later had changed to 'collectors edition', and my only question is how in the world would I know exactly where that wording is placed and how it looks on that webpage unless I had not previously seen it there that way before? I know what it said, I know what it changed to (which is what prompted me to call and inquire about the edition in the first place)They also admitted the edition didn't have a name upon initial order placements, which then later changed to 'collectors edition'Perhaps it stated exclusive until they officially decided to name it 'collectors edition'Which ever the error, it was certainly present and took placeHowever, I know it's my word against theirs, which will ultimately result in nothing more than a most UNSATISFACTORY and DISAPPOINTING purchasing experience from SIDESHOW COLLECTABLES. Regards,
B*** ***

Dear J*** we're reviewing what actions were taken on your account, after the cancellationWe're expecting to see the refund we attempted to issue on the 21st went through, as mentioned in our reply The email you referenced in your reply, was dated the 20th, which doesn't include the refund, so we understand the confusion -especially if the refund (from the 21st) has yet to go through. Let us work investigate this on our end, and once that refund for $goes through, we hope you will mark this resolved. Thanks in advanced, Sideshow Support

Dear MrV***, we’re sorry for any confusion after the
recent closing of your Sideshow accountWe’d like to recap the status of your
Sideshow account, all recently cancelled orders, and the
pending RMA Refund
situation with your two mentioned collectiblesHere are the details,
SIDESHOW ACCT STATUS: Your Sideshow account was
closed last Friday, 9/and cannot not be reopened at this time, given the
reasons outlined in our email to you on the same day, 9/
OPEN / PENDING ORDERS: All pending Sideshow orders
were cancelled and refunded last Friday, 9/You received email confirmations
for each of those cancellations / refunds
REFUND (RMA) REQUEST: We sent two different
sets of RMA’s -one via email and the other via USPS, on 9/for the two Raiden - sixth scale piece (SRP $299.99) pieces you purchased from us, Manufactured by Hot Toys limited but please
know we have already refunded you for both piecesIf you would like to return these pieces regardless, please use the
pre-approved labels to return the (two) piecesIf you choose to keep one or both, please do so at no cost to you-you will not be
re-charged for the piece(s).
To further clarify, we wanted to acknowledge you had previously requested an exchange
for the piece(s), but later changed your mind to a refund (RMA), then back to an
exchange, then back to a refund (RMA) and that was the final decision from you,
resulting in two RMA’s being issued by our returns team, as outlined above.BONUS REFUND: We have refunded you on an additional piece, not mentioned by you --your Vampirella, premium format figure (SRP $) because you were not totally satisfied with itAgain, you will not be charged if you chose to keep the piece, and not return it
Regardless of whether you return the two Raiden pieces, and your one Vampirella figure please
know MrV***, your Sideshow account will remain closed given the reasons
outlined in our email to you on 9/We feel this will completely satisfy your
account and all recent order questions and concerns, especially with your two
Raiden pieces, and additionally with your Vampirella figure
If you have any questions, please feel free to reply back to the
email we sent you on 9/18 and we will work to quickly address any and all questions.
Regards,
Sideshow Collectibles