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Balacía

539 W Commerce St #2994, Dallas, Texas, United States, 75208-1953

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Reviews Jewelry Manufacturers Balacía

Balacía Reviews (%countItem)

DO NOT ORDER FROM THIS COMPANY. YOU WILL RECEIVE NO CORRESPONDECE OUTSIDE OF YOUR ORDER CONFIRMATION. DELIVERY IS ON THEIR TERMS. I RECEIVED THE RING IN PLASTIC BAG INSIDE OF A FLAT YELLOW ENVELOPE. WTF 175.00 YOU WOULD THINK THEY COULD SHIP IT IN A RING BOX! ***. If you are not happy with the item that you have ordered TO *** BAD! Once you have received the item that you ordered from velocior you will never hear from them again and you cannot get in touch with this godly there are no phone numbers and when you email them you might as well be emailing *** Mars. NO ONE IS GOING TO RESPOND BACK. Do yourself a favor and order somewhere else the jewelry is not all that.

Balacía Response • Jul 23, 2020

Hi ***/***. We do not ever ship in ring boxes because it is not safe for the ring, which is why we never state anywhere that we ship in ring boxes, because we do not. Ring boxes are available for purchase. Our email time stamp shows that we responded to your email within 3 minutes of you sending it. We would appreciate you removing the false review and we hope that you love the second ring that we sent you per our lifetime warranty policy. Thanks!

I purchased a ring for my wife on 12/7/18. Only received one email directly after the purchase stating that I bought the item. I email the company multiple times on 12/29/18, 12/30/18 and 1/1/19 but never received a response. On 1/3/19 I received a ring box in a padded mail envelope, but the box was empty. The package/envelope was not damaged or opened. I contacted the company again and received no response so I posted a bad review on their *** page, which immediately got a representative to respond. At that time they told me all packages were weighed by *** and that they themselves had sent the envelope to me and they knew it had a ring in it. But on the envelope there is no weight stated nor is the package insured. The representative also told me to contact the *** to file a case. But since there was no damage and no insurance I can not do so. I asked for my money back to which they have not responded. We paid $150 including tax and shipping.
Product_Or_Service: *** Ring

Desired Outcome

Refund I would like a refund. I don't want to deal with this company and their poor service anymore.

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Address: 539 W Commerce St #2994, Dallas, Texas, United States, 75208-1953

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